Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
overseeing and managing the comprehensive maintenance and operational activities of the facility. Ensures the optimal functioning of all building systems, coordinates with various stakeholders, and maintains high standards of safety, efficiency, and compliance.
Systems Maintenance and Repair:
Perform regular maintenance, monitoring, and repairs on various facility systems including:
Mechanical systems
Plumbing systems
Structural elements
Furniture
Fire and Life Safety systems
Control systems
Ensure all systems meet applicable standards and operate at peak efficiency
Clean, inspect, calibrate, and replace parts as necessary, particularly for HVAC systems and associated equipment
Conduct daily site rounds with the M& E team to verify safe operation of critical assets and equipment
Preventive Maintenance Management:
Plan and schedule all preventive maintenance activities, both in-house and for OEM, according to the 52-week PPM calendar
Maintain responsibility for facility services, preventive maintenance, and general maintenance
Ensure technical proficiency in all maintenance activities
Vendor and Contractor Management:
Schedule, coordinate, and review work performed by outside contractors and vendors
Evaluate vendors and suppliers regularly for quality and performance
Coordinate with contractors, vendors, and internal stakeholders to ensure timely project delivery
Liaise with builders regarding equipment maintenance for smooth operations
Inventory and Purchasing:
Manage purchasing and inventory control for maintenance supplies and equipment
Verify the accuracy of deliveries, including count, pricing, and item descriptions
Perform periodic checks of tool and instrument inventory
Conduct store inventory audits
Track AMC (Annual Maintenance Contract) of equipment and manage renewals
Performance Monitoring and Reporting:
Meet or exceed site Key Performance Indicators (KPIs)
Monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions
Review monthly client service request summaries to pinpoint and correct recurrent operational problems
Monitor the quality and pricing of maintenance work performed (Repair & Maintenance, AMC activities)
Record equipment readings and make necessary adjustments to ensure proper operation
Safety and Compliance:
Comply with department policies for safe storage, usage, and disposal of hazardous materials like scrap
Maintain a clean and safe workplace
Coordinate with Energy Audit, HSSE Audit, and Quarterly Risk Audit teams, and address closure points as per audit findings
SURF Ticket Management:
Monitor and resolve SURF tickets in a timely manner
Regularly check tickets to prevent SLA breaches
Raise monthly PPM in SURF as proactive tickets
Address both proactive and reactive tickets appropriately
Route reactive tickets to the concerned team for further action
Prioritize ticket resolution based on urgency
Update or close tickets in the SURF tool once resolved
Ensure proactive tickets are addressed within specified timelines
Maintain tickets in "Hold" status until issues are resolved
Staff Management and Training:
Monitor staff deployment and coordinate with vendors to meet site-specific requirements
Validate vendor staff attendance
Conduct regular shift-wise staff briefings
Deploy staff floor-wise according to planned deployment
Escalate staff absences or shortages to respective vendors for action
Coordinate on-the-job training for new joiners with respective service providers
Organize team engagement activities, including Rewards & Recognition events
Special Projects and Maintenance Activities:
Manage periodic scrap disposal in accordance with policy guidelines
Conduct bi-annual lux level checks across all workstations and cabins
Perform bi-annual store audits for all M&E stores
Coordinate and maintain Indoor Sports equipment
Identify and address snags, coordinating with vendors for quotations and closure
Address rodent entry points and pest control issues as per Pest Control Audit findings
Utility Management:
Validate utility readings (electricity, diesel generator, BTU, water consumption) against builder's readings on a monthly basis
Documentation and Reporting:
Maintain accurate records of all maintenance activities, inventory, and staff deployments
Prepare and submit regular reports on KPIs, SLAs, and other relevant metrics
Document and report any safety incidents or compliance issues
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
