Assistant program manager

About The Opportunity

Position:

Role & Responsibilities

• Support day-to-day delivery of assigned staffing programs: coordinate on-site operations, candidate onboarding, shift scheduling, and client requirements to meet contractual SLAs.
• Act as primary on-site liaison for client stakeholders and internal teams—manage regular status updates, weekly reports, and escalations to resolve operational issues quickly.
• Monitor program KPIs and SLAs: track metrics (fill-rates, time-to-fill, attrition, attendance), prepare trend analyses, and recommend corrective actions to improve performance.
• Coordinate with recruitment, payroll, compliance and vendor teams to ensure smooth candidate lifecycle—from sourcing to joiner documentation and timely billing.
• Drive continuous improvement: implement process checklists, audit readiness, and best-practice playbooks to reduce cycle-times and operational risk.
• Supervise and mentor on-site coordinators/contractors where applicable; ensure adherence to safety, confidentiality and local labor regulations.
  

Skills & Qualifications

• Bachelor’s degree in Business, HR, Management or related field; 2+ years’ experience in staffing, program coordination or operations (on-site delivery preferred).
• Proven stakeholder management and client-facing experience with strong verbal and written communication skills.
• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, basic macros) and ability to build concise management reports.
• Familiarity with ATS/CRM systems (Bullhorn, Salesforce, Zoho or similar) and basic reporting dashboards.
• Strong organisational skills, ability to prioritise competing tasks and drive issues to closure under tight SLAs.
  

Preferred

• Experience with large-scale contingent workforce programs, vendor management or RPO/managed service engagements.
• PMP/Prince2/process-improvement exposure, or knowledge of local labour law and compliance practices.
  

Benefits & Culture Highlights

• On-site role offering fast-paced exposure to enterprise staffing operations and client engagement.
• Clear career path into Program Management or Operations leadership for high performers.
• Performance-linked incentives, structured training and cross-functional mentoring.