Assistant Manager - Training & Development

About Café Coffee Day

Café Coffee Day is India's largest café chain in terms of the number of café outlets with more than 460 cafes across the country. CCD, as it is popularly called, opened its first café in Bengaluru in 1996 and has pioneered the coffee culture in the chained café segment in India by bringing in a range of delectable food and beverage products served in a contemporary, youthful ambience, and offering a variety of novel experiences - all with a promise of “A lot can happen over coffee!". CCD operates through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited. CDGL is arguably India’s largest coffee retail conglomerate with leadership position also in the automated beverage dispensing solutions under the brand name Coffee Day Beverages with distribution across more than 1330+ towns and cities across India. CDGL also operates a network of 280+ refreshment kiosks offering affordable food and beverages for on-the-go customers under the Coffee Day Xpress brand name.

Key Responsibilities:

Purpose of the Role:

The Assistant Manager - Training & Development (T&D) designs and implements comprehensive training programs to develop employee skills and ensure consistency in service excellence. This role focuses on enhancing team capabilities, maintaining high-quality operational standards, and promoting talent retention to drive business growth.

Key Responsibilities and Accountabilities:

1)Training Design and Delivery:

Design and implement training programs including onboarding, technical skills, customer service, and leadership development.

Conduct hands-on training sessions for F&B operations, including coffee preparation techniques, product knowledge, and equipment handling.

Deliver soft skills and professional development programs to enhance team collaboration and customer service excellence.

2)Training Needs Analysis:

Identify training requirements through assessments, audits, feedback, and collaboration with employees and managers.

Develop learning frameworks to address skill gaps and improve operational effectiveness across all levels.

3) Evaluation and Reporting:

Monitor the impact of training programs through assessments, feedback, and performance metrics.

Prepare regular reports on training effectiveness, ROI, and skill development progress.

4) Regional and Cafe-Specific Initiatives:

Collaborate with regional and café teams to implement tailored training programs that align with specific operational needs.

Facilitate skill development initiatives at café levels to improve service quality and compliance with hygiene and safety standards.

5) Budget and Resource Management:

Ensure training programs operate within budgetary constraints while maximizing resource efficiency.

Optimize vendor relationships for sourcing high-quality training materials and tools, if any.

6) Quality Control and Continuous Improvement:

Set and maintain quality standards for F&B preparation, customer service, and learning effectiveness.

Stay informed about industry trends, best practices, and emerging technologies to enhance training programs.

7) Scheduling and Coordination:

Develop and maintain a comprehensive training calendar to ensure timely and consistent delivery of programs.

Coordinate with HR, regional teams, and store managers to minimize disruption during training sessions.

Performance Measures and Indicators:

Training Program Effectiveness and ROI

Skill Development Metrics (F&B and L&D)

Adherence to Training Calendar

Customer Satisfaction Scores

Certification Rates for Technical and Leadership Programs

Compliance with Quality, Safety, and Allergen Standards

Budget Optimization and Cost-Effectiveness

Employee Retention and Development

Educational Qualifications:

Bachelor’s degree in Hospitality Management, Business Administration, Education, or a related field.

Additional certifications in Training & Development, Instructional Design, or F&B-related fields are preferred.

Experience:

4-7 years of combined experience in Learning & Development and F&B operations, with a proven track record of designing and delivering successful training programs.

Experience in coffee brand chains is an advantage.

Functional Skills Required:

Proficiency in adult learning principles, instructional design, and training methodologies.

Strong organizational and project management skills.

Effective communication, interpersonal, and stakeholder engagement abilities.

Analytical skills for evaluating training impact and identifying improvement areas.

Customer service orientation to ensure alignment with business goals.

Technical Skills Required:

Proficiency with Learning Management Systems (LMS) and e-learning tools.

Knowledge of F&B operations, including coffee preparation techniques and safety standards.

Data analysis and reporting proficiency using tools like Excel or Power BI.

Familiarity with communication and collaboration platforms like Microsoft Teams, and Google Meet.

Language: Strong English communication skills are a mandatory requirement.

This role will involve frequent travel to Maharashtra, Goa, Gujarat, and Madhya Pradesh.