We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.
Sales and account Management:
- Drive the business aiming to meet/exceed business targets (Profitability & Volumes) for respective customers in PAN India from industries like Pharma, agro, coatings, personal, Dyes & others
- Implementation of respective Strategic business unit strategy in country and identify and implement business or value growth for respective customers/territory
- New Business development: Identify and attract new customers, pursue new applications, and interact with corresponding process and product developers of the potential customers, leading to profitable future business
- Continuously increase market and competitor intelligence and update customers and competitor’s data (supply/demand)
- Effective credit control and working capital management at customer to meet financial targets for receivables, overdue & inventory management
- Carry out market studies/ projects for respective end industry /customers for identifying future opportunities
- Coordination with regional product management to drive the sales for respective strategic business unit & exchange the market intelligence
- Negotiate and close deals or contracts with customers by taking complete customer accountability & leveraging knowledge of entire product value chain, supply capabilities and competition
- Ensure business compliance according to BASF policy
Customer relationship management:
- Develop, align and execute mid- and long-term account plans
- Identify & translate market opportunities into business through cross BU cooperation & new working concepts / ideas
- To identify & develop differentiation strategies to improve competitive advantage by understanding customer needs, gathering & sharing of market & competitor information – Ensure value pricing whenever applicable
- Develop lasting customer relationships to identify business trends in and beyond the customer scope or respective portfolio
- Ensure high/wide customer contacts and regular visits to customers
Operational Tasks:
- Provide operational guidance and coordinate the relevant functional departments like customer service, supply chain, planning to ensure value creation and customer satisfaction
- Use of customer feedback (Net Promote Score) to continuously improve customer experience
- Accountable for Demand- and Sales Forecast and fulfilment supporting efficient planning of products and services to support production planning (return on assets) using tools like OMP DP and local merchandising business model
- To enhance work coherence, quality & efficiency by contributing actively to sales meetings, reporting and in developing customer training/communication materials for sales
- Ensure effective, open and speedy communications for faster decision making
- Ensure adherence to business initiatives /tools, e.g. Net prompter score/customer feedback, Customer Network/Key account management & Sustainability
Education:
BE-Chemical or MSC Chemistry; MBA would be preferred
Experience :
4-6 years of cross industry experience
