Assistant Manager

Role Summary

We are looking for a dynamic and detail-oriented professional to join our team as an Assistant Manager – HR Operations & Payroll. This role is responsible for managing end-to-end HR operations, with a strong focus on payroll administration. The ideal candidate will ensure accuracy, compliance, and timely execution of payroll and HR activities, playing a vital role in supporting employees, internal and external stakeholders.

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  Key Responsibilities

a.Payroll Administration

• Process monthly payroll inputs, including attendance, variable/non-variable pay, new joiners, exits, promotions, and salary revisions.
• Accurately calculate monthly salaries and other pay components.
• Coordinate with payroll vendors, finance, and internal teams to ensure smooth and timely payroll execution (experience with South Africa payroll will be considered an added advantage).
• Ensure accurate payouts by thoroughly validating all payroll inputs and outputs.
• Manage full and final settlements, payroll reconciliations, and ensure adherence to statutory compliance.
• Handle salary advances, issuance of pay slips, and management of payroll-related documentation.
• Address and resolve payroll-related queries from employees and stakeholders in a timely manner.

b.HR Operations

• Manage end-to-end onboarding and exit formalities, including document collection and system updates.
• Prepare and issue employee letters (offer, promotion, increment, confirmation, experience, relieving, etc.).
• Maintain and regularly update employee records in the HRMS.
• Ensure timely execution of employee lifecycle events like transfers, promotions, and role changes.
• Resolve HR queries via ticketing systems (e.g., ServiceNow) within defined SLAs.
• Collaborate with global and cross-functional teams to execute HR workflows.
• Track operational performance to ensure employee satisfaction, service consistency, and compliance with internal controls.
• Prepare and manage reports and dashboards related to HR operations.
• Support internal and external audits and ensure adherence to HR policies.
• Coordinate domestic and international employee movements.
• Manage employee benefits in coordination with relevant stakeholders.
• Handle notice period waiver requests and address data insufficiencies in employee records.
• Upload exit-related documents in relevant systems/tools.

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  Required Skills & Competencies
• In-depth understanding of HR operations and global payroll processes.
• Advanced proficiency in Microsoft Excel and PowerPoint for reporting and presentations.
• Hands-on experience with HRMS platforms (Oracle HCM/ERP preferred).
• Strong analytical and detail-oriented mindset with a structured, process-driven approach.
• Excellent communication and stakeholder management skills.
• Ability to independently manage responsibilities and lead a small team effectively.

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  Qualifications & Experience
• Education: Graduate or equivalent
• Experience: 3–5 years in HR Operations, Payroll, and Shared Services,
• Preferred Tools & Platforms
• HRMS: Oracle HCM/SAP HR/Workday, ADP etc.
• Systems: Microsoft Excel, PowerPoint, Word
• Ticketing Systems: ServiceNow/USD (or similar)