Assistant Manager – Cloud Operations Engineer – Deloitte Support Services India Private Limited
Work you’ll do
In Global Technology Services (GTS), we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technological solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.
USI DT Cloud Operations is responsible automate, monitor, design and manage across CSP IaaS configuration which ensure consistency across integrated systems and increase efficiency. The Cloud Operations team flexes to support business-lead software development while bringing to bear best practices which streamline and fully automate the processes.
The Cloud Operations team is responsible for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life across all major CSP’s (Azure, AWS and GCP, also including VDI solutions hosted under AWS Workspace. In your role as the Cloud engineer you will be responsible for participation in selection and implementation of tools and processes which enable rapid development and deployment of configuration policies. Your mission is to embrace continuous integration/deployment in a delivery pipeline that will perform automated quality checks, provision cloud infrastructure and applications quickly, and provide operational tooling and metrics that can be consumed by stakeholder teams. An ideal candidate for this role will have a blend of development and operational experience that provides them with a good understanding of the developers they are working with, while also balancing customer satisfaction and maintaining critical systems .
In this role you will partner with peers in Cloud Platform teams, Developers, QA, Support and Operations teams to deliver a fully automated end-to-end application lifecycle management process.
Role Specific Responsibilities
- Develop, support, and maintain applications and technology solutions.
- Strong automation skillsets using automation tools such as Terraforms
- Ensure all development efforts meet or exceed client expectations. Applications should meet requirements of scope, functionality, and time and adhere to all defined and agreed upon standards.
- Use team project management methodology and processes to develop and test product features. Standard team development and testing tools will be used.
- Worked on any of the agile methodologies (SAFe, Scrum, Kanban, XP), participate in daily SCRUM calls and provide task updates.
- Develop supporting and other materials, as required.
- Develop and maintain internal project documentation and knowledge base
- Encourage collaborative efforts and camaraderie with on-shore and off-shore team members.
- Demonstrate a strong working understanding of the best industry standards in software development and version controlling.
- Assist with project team duties as required from user story creation to development to deployment to application maintenance
- Well versed with ITIL best practices and ServiceNow administration and understanding around API’s integrations with ServiceNow Catalogue forms
- Deploying applications on Microservices ,docker and Kubernetes.
- Experience in Creating interactive chat bots for automating solutions in remediating users cloud request/incidents
Use AI and ML models/tools to automate complex and repetitive tasks, such as Cloud resources creation, provisioning and decommissioning- Understanding on API build and integration with ServiceNow workflows
- Decent understanding of handling cloud guardrails related requests and incidents
- Strong knowledge in Cloud Networking concepts such as VPC/VNET’s to an extent of identifying and troubleshooting any cloud networks related incidents/request across all the 3 cloud platforms (Azure, AWS & GCP)
- Should be flexible working in night shifts covering 24*7*365 days
- Ability to represent team over major incident calls and able to isolate issues and provide possible in-scope resolution
Qualifications
- Bachelor’s degree in computer science, Business Information Systems or relevant experience and accomplishments
- 6-8 years of experience in the IT field
- Minimum of 2+ years direct, hands-on experience with any of the Continuous Integration/Continuous Delivery tools like Jenkins/Azure Devops
- 2+ years direct, hands-on experience with automated cloud provisioning and management on any of the Cloud Platforms – Azure, AWS, GCP (Must Have)- MultiCloud platform working experience
- Experience in writing python, YAML, ruby and shell scripts to automate the deployment and scheduling
- Demonstrated proficiency with one or more scripting/programming languages relevant to Devops – PowerShell, Python, BASH, and similar
- Exceptional communication skills and the ability to communicate appropriately with business and technical teams
- Good understanding of the principles and best practices of Software Configuration Management (SCM) in Agile, scrum
Education (degree): Bachelor’s degree in computer science, Business Information Systems or relevant experience and accomplishments
Years of Experience: 6-8 years
Technical Skills
- Cloud provisioning and management – Azure, AWS, GCP, VDI
- Python, PowerShell & BASH. C#
- Hands on working knowledge in using ServiceNow tool
- API build and integration with ServiceNow
- Working knowledge in using deployment tools such as GitHub, Azure Devops, Terraforms
- Able to lead Major Incidents Calls towards resolution and represent the teams in all the TAC calls
Must have (any one of the certifications below)
- Azure Fundamentals certification
- Azure Administration certification
- Certified Azure Solution Architect
- AWS Certified Solution Architect Associate
Good to have:
- AWS Cloud Practitioner Foundational
- GCP Associate Cloud Engineer
- One Should have implemented many architectural designs and driven projects
- Exposure to API architecture and development
- Knowledge on tools like MuleSoft, API management, Redlock (Prisma), Epsagon, etc.
Work Location: Hyderabad
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Benefits to help you thrive
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