Assistant General Manager

Key Responsibilities:

Customs Compliance & Documentation

• Ensure adherence to customs regulations and trade laws
• Manage documentation for shipments (invoices, packing lists, licenses, etc.)
• Resolve customs-related issues and maintain audit-ready records

Operational Oversight

• Coordinate with freight forwarders, shipping lines, and transporters
• Monitor shipment schedules, delays, and exceptions
• Optimize logistics costs and improve turnaround times

Strategic Planning

• Contribute to short- and long-term EXIM strategy
• Analyze trade patterns and suggest improvements
• Support budgeting and cost control initiatives

Stakeholder Management

• Liaise with government agencies, customs brokers, and international partners
• Provide customer service and updates to internal teams and clients
• Lead and mentor operational staff to meet service levels

Skills & Competencies

• Strong knowledge of import/export laws and international logistics
• Proficiency in ERP systems and trade documentation software
• Excellent communication in English and local language
• Attention to detail, problem-solving, and negotiation skills
• Ability to work under pressure and manage multiple priorities

Qualifications

• Bachelor’s degree in International Business, Supply Chain, or related field
• 5–8 years of experience in export-import operations
• Certifications in EXIM procedures or logistics preferred

Work Environment

• Office-based with occasional travel for vendor meetings or customs coordination
• Reports to: CCO