Asit/Ops Car Rental Experience Mandatory

Company Description The Travel World, established in 2010, is a leading Car Rental Service provider in Ahmedabad Gujarat(PAN INDIA). We offer a wide range of cars tailored to meet all travel needs. Our vehicles come with well-qualified and experienced drivers who adhere strictly to safety norms. Our mission is to deliver seamless car hire services and exceed customer expectations. Note: Only candidates with a minimum of 5 years of experience in the car rental industry will be considered. Please apply only if you meet this requirement Car Rental Operations – Tasks & Responsibilities 1. Daily Operations Management Supervise and coordinate all day-to-day car rental operations across multiple locations. Monitor office bookings, dispatching, and return of vehicles. Ensure availability and readiness of cars and drivers as per daily demand. 2. Driver Management Oversee driver hiring, background verification, and onboarding process. Conduct regular driver training on safety, etiquette, and customer service. Monitor driver attendance, discipline, uniform compliance, and route efficiency. 3. Staff Supervision Manage office staff across departments including bookings, customer service, dispatch, and admin. Assign daily tasks and ensure productivity and accountability. Conduct performance evaluations and staff development programs. 4. Corporate Booking Management Handle daily bookings from corporate clients with accuracy and promptness. Ensure timely vehicle deployment and high service standards. Track SLA compliance and booking efficiency. 5. Client Relationship & Follow-Up Build and maintain strong relationships with corporate and institutional clients. Serve as the main point of contact for key accounts and resolve any escalations. Conduct regular follow-ups to ensure satisfaction and capture new requirements. 6. Vendor & Partner Coordination Identify, onboard, and manage vehicle vendors and third-party suppliers. Conduct vendor audits and ensure service quality and pricing compliance. Maintain a strong network of backup vendors for emergency support. 7. Maintenance & Fleet Readiness Schedule regular vehicle maintenance and repairs. Ensure all vehicles are clean, roadworthy, and compliant with government norms. Maintain service records and reduce vehicle downtime. 8. Cost Management & Efficiency Optimize operational costs related to fuel, repairs, drivers, and vendors. Implement efficient scheduling and routing to minimize overhead. Prepare and analyze daily/weekly expense reports. 9. Sales & Business Development Support Coordinate with the sales team to ensure service readiness for new business. Provide insights from operations to support pricing and proposal strategies. Contribute to upselling and service improvements. 10. Quality Assurance & Satisfaction Monitor customer feedback and take corrective actions. Ensure driver, vendor, and client satisfaction is maintained as a top priority. Conduct regular audits of operational workflows to improve service standards. Requirements Proven experience in car rental operations (5+ years compulsory) . Strong leadership, multitasking, and communication skills. Ability to manage teams and resolve real-time challenges under pressure. Proficiency in MS Office, booking systems, and fleet management tools. Willingness to travel and manage operations across multiple cities Must be available to manage operations and support teams 24/7 as needed. " Note: Only candidates with a minimum of 5 years of experience in the car rental industry will be considered. Please apply only if you meet this requirement. Company: The Travel World – Car Rental Services Provider (Pan India) Location: World Tread Tower-Ahmedabad - Pan India Operations/Asit"] Reports To: Director Show more Show less