Area Sales Manager - Retail - Coimbatore

Role Overview: As an AH (Sales) at Aditya Birla Housing Finance Limited (ABHFL), your main responsibility will be to plan area sales and business growth with the Regional Head (Sales) in order to achieve set targets through the team while ensuring compliance with sales processes and guidelines at all times. You will be required to make joint approval decisions with the Risk counterpart, work closely with Risk, Operations, and Sales Governance teams to ensure portfolio health, and support business profitability by addressing underperformance and capitalizing on channel optimization opportunities. Your role will involve intervening in specific cases or exceptions and helping address bottlenecks for the achievement of sales targets, as well as driving cross-selling across ABHFL and ABFSG products/solutions as per regional plans and unique client requirements. Key Responsibilities: - Work with RH (Sales) - ABHFL to devise the branch sales plan and team approach for achieving targets, considering product-environmental factors, competitive forces, and local trends, and cascade the same to the branch team(s) - Track industry and market developments, scanning the local market and competitive offerings on a periodic basis - Oversee end-to-end branch operations and performance, covering all aspects such as sourcing, effectiveness, governance, productivity, channel management, etc. - Report on and direct teams based on emerging trends and opportunities - Manage day-to-day branch operations and administration - Identify local business growth opportunities, drive expansion and new customer acquisition initiatives to create a book of targeted size - Work closely with team members, hand-holding critical/complex transactions to ensure favorable closure with customer satisfaction - Communicate sales targets and provide team members clarity on business goals, role expectations, product characteristics, and USPs to enhance the effectiveness of sales efforts - Track cases in the complaint tracker/escalations received, liaising with relevant stakeholders as required to drive satisfactory closure - Deploy efforts/initiatives in consultation with RH (Sales) - ABHFL, arising from customer satisfaction survey and resulting NPS (Net Promoter Score), targeting identified focus areas - Propose and deploy approved solutions and schemes to drive sales and enhance profitability, ensuring a dual focus on sales expansion and cost optimization - Serve as a point of escalation and manage customer complaints/grievances effectively, intervening especially for key relationships - Drive adoption of efficient business processes/operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections) - Manage local distribution across channels, interfacing with senior/critical partners/stakeholders as required for smooth operations - Guide and develop team members for enhanced customer acquisition and engagement efforts, helping them achieve superior performance standards and hand-holding where required - Nominate teams for relevant technical and behavioral trainings/seminars and work on self-development initiatives - Proactively liaise with internal stakeholders for smooth cross-functional coordination and alignment towards the achievement of business objectives Qualification Required: - Minimum 8-14 years of experience - Bachelor of Business Administration (Note: Additional details of the company were not included in the provided job description),