Area Manager - Operations

Key Responsibilities

1. Business Growth & Profitability

• Take full ownership of salon-level P&L across all assigned locations.
• Drive monthly revenue targets and control operational costs to ensure profitability.
• Analyze sales data, track KPIs, and implement strategies to increase average ticket size and customer retention.
• Identify new business opportunities and local marketing ideas to boost footfall.

2. Operational Excellence

• Ensure smooth daily operations across all outlets under your supervision.
• Conduct regular audits to maintain hygiene, service quality, inventory accuracy, and compliance with brand SOPs.
• Implement standardized systems for appointment management, billing, and reporting.
• Coordinate with central teams for timely execution of campaigns, offers, and new initiatives.

3. Team Management & Training

• Supervise Salon Managers and their teams, ensuring clear targets and performance monitoring.
• Build strong, motivated teams through regular reviews, skill assessments, and coaching.
• Identify training needs and coordinate with the Training Department for upskilling staff.
• Manage staffing plans, attendance, and ensure adherence to HR policies.

4. Customer Experience

• Ensure superior client experience across all salons by enforcing service standards.
• Handle escalated customer issues promptly and professionally.
• Build local reputation and loyalty through consistent service delivery and feedback mechanisms.

5. Reporting & Compliance

• Submit weekly and monthly performance reports to senior management.
• Ensure compliance with legal, safety, and brand guidelines across outlets.
• Act as the communication bridge between corporate teams and salon managers.

Key Requirements

• Bachelor’s degree in Business Administration, Hospitality, or related field (MBA preferred).
• 3+ years of experience in managing multiple retail or salon outlets.
• Proven track record of driving profitability and operational excellence.
• Strong leadership, analytical, and communication skills.
• Proficiency in MS Excel, reporting tools, and POS systems.
• Willingness to travel frequently between outlets.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to grow with a fast-scaling national salon brand.
• Professional work environment and structured career progression.
• Training and development programs.

Schedule: Full-time, 6 days a week

Location Preference: Candidates with prior experience in managing multi-location businesses in Hyderabad will be given preference.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person