Application Support Lead

Application Support Lead

Company Description

Smarbl is a leading RegTech innovator, providing cutting-edge, cloud-based solutions in Regulatory Intelligence, Regulatory Reporting, and Regulatory Data Management, tailored specifically for the financial sector.

We combine deep domain knowledge in finance and technology to simplify complex regulatory compliance processes. With flagship products like SmartReg (automated regulatory reporting) and RegPRISM (an AI-powered compliance platform), we bridge the gap between regulators and regulated entities — enabling agility, automation, and smarter decision-making.

Role Description

Application Support Lead - Data & Reporting solutions for a full-time, on-site role at our Pune office.

We are looking for a proactive and detail-oriented Lead to manage client interactions, application support activities including data investigation, troubleshooting regulatory reports and end to end incident management across data and reporting systems.

The role is responsible for ensuring timely response to user issues, maintaining high service levels, driving root-cause resolution for recurring issues, and producing operational dashboards and performance metrics for leadership visibility.

Key Responsibilities

·     Manage client communication and serve as the primary support interface

·     Investigate data discrepancies and troubleshoot issues in regulatory reports

·     Coordinate with technical and business teams for root-cause analysis and permanent fixes

·     Own incident management lifecycle, ensuring timely resolution and proper documentation

·     Monitor platform performance and prepare operational insights/dashboards

·     Monitor application health, SLAs and KPIs; build operational dashboards & service performing reports

·     Ensure accurate tracking and communication of updates to internal and external stakeholders

·     Support regulatory change management ad release readiness activities

·     Familiarise and master the Smarbl’s proprietary Smart Reg Platform, used by banks for regulatory reporting and compliance

Measure of success

·     High customer satisfaction & strong SLA compliance

·     Faster resolution cycles & reduced repeat issues

·     Improved system reliability with measurable impact

·     Strong partnership with clients and engineering teams

Person Specification

• Experience

  :

  5+ years

  in application support, preferably in BFSI Reporting functions with an excellent understanding of Service management principles

• Technical Skills

  : Very good SQL (select, joins, filters) and Data analytical capability and Data management principles. Conversant with Excel (lookups, pivot tables)

• Communication

   : Strong verbal and written communication for business stakeholder updates

• Problem Solving

  : Ability to quickly diagnose issues and suggest solutions

• Service Orientation

  : High responsiveness, SLA discipline, and user empathy

• Process Management

  : Experience maintaining dashboards, logs, retrospectives

• Banking Knowledge

  : Good understanding of banking systems, products, and reports (preferred)

• Collaboration

  : Works well across cross-functional teams, including Product and Build. Maintain healthy working relationships with teams.

• Initiative

  : Proactive in identifying risks, recurring issues, and process improvements

What we offer

cutting‑edge projects

Benefits

• Competitive salary and benefits package
• Work with a passionate and skilled team
• Career growth and professional development opportunities
• Flexible working hours and potential for hybrid work options

Compensation & Incentives:

We follow industry-standard compensation models used by leading RegTech firms globally. You will be eligible for bonus based on performance based KPIs.

Application Deadline: 12/12/2025

Expected Start Date: As soon as possible

How to Apply:

Send your resume to enquiries@smarbl.com with the subject:

Application – Application Support Lead – [Your Name]

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