Application Support Lead

As an Application Support Lead with 8+ years of experience, you will be responsible for the following key tasks: - Utilize Postman to troubleshoot API issues efficiently. - Identify key performance indicators (KPIs) crucial for assessing business performance. - Collect, analyze, troubleshoot, and tune performance data effectively. - Master new software and tools for technical research analysis on incidents/bugs in the production environment. - Identify process gaps, suggest improvements, and automate processes for enhanced efficiency. - Train new team members, ensuring clear expectations on SOPs and SLAs. - Engage in troubleshooting activities, debugging environmental issues, and providing day-to-day production support. - Drive issue resolutions, document RCA & CAPA, and track them till closure within SLA guidelines. - Maintain SLAs and KPIs without any slippage or deviation. - Share knowledge with team members, enabling them to contribute effectively and suggest best practices. - Demonstrate strong leadership skills by collaborating with clients and other teams to address challenges, blockers, and new requirements. - Possess excellent analytical skills and adaptability to changing work priorities. - Work well in a team environment while being self-motivated to perform effectively without constant supervision. - Organize and lead daily priorities for yourself and a team of 3-5 members. It would be beneficial if you also have the following skills: - Contribute to developing and maintaining automation tools to minimize manual work and enhance performance. - Knowledge of AWS cloud services. - Experience with monitoring and reporting tools like Grafana (Preferred), Coralogix, Datadog. - Ability to configure alerts and tracing for continuous monitoring using APM tools such as ELK, Splunk, and other log aggregation tools. - Familiarity with Agile methodologies and previous working experience with Kanban, Jira tools. Please note that this is a full-time position with benefits including health insurance and provident fund. The work schedule is from Monday to Friday, with day shifts. If you meet the requirements and possess the desired skills, we look forward to receiving your application. Please provide details on the following questions: - Total experience: - Experience as an Application Support Lead: - Current CTC: - Expected CTC: - Notice Period: Please note that the work location is in person.,