APAC Program Manager – Channel Enablement

Position Overview

The APAC Program Manager – Channel Enablement is accountable for transforming the way Agilent supports its commercial organization by leading the full deployment of a hybrid administrative support model. This includes full ownership of outsourced admin operations, 3rd party vendor management, and data analytics/reporting infrastructure — all designed to minimize administrative workload for sales and improve customer engagement time.

The Program Manager will harmonize fragmented processes across countries and business units, integrating internal and external resources into a unified support system. The role is also responsible of implementing a robust vendor governance, streamline sales-support workflows, and deploy data automation tools to reduce manual reporting, improve turnaround time (TAT), and enable proactive decision-making. This role collaborates with Sales, COpC, Procurement, Finance, Compliance, and IT to align tactical execution with operational excellence across the APAC region.

Key Responsibilities

1. Admin Outsourcing Ownership

• Lead the implementation of a scalable outsourcing model to handle administrative tasks.
• Ensure outsourced support meets high quality standards, industry benchmarks for turnaround time (TAT), and delivers strong ROI.
• Integrate outsourced teams with internal admin resources to maximize synergy, flexibility, and knowledge sharing.

2. 3rd-Party Vendor Governance

• Serve as the single point of accountability for all 3rd Party vendors supporting APAC Commercial Organization.
• Establish and manage SLA scorecards, QBRs, performance dashboards, and escalation procedures.
• Optimize the vendor landscape across countries and businesses to reduce redundancy, ensure agility, and align with strategic goals.
• Ensure on-time, accurate invoicing and accruals, and full compliance with company procurement and financial controls.
• Oversee vendor onboarding, audits, and risk assessments with support from Legal and Compliance teams.

3. Process Harmonization Across APAC

• Map, standardize, and continuously improve sales support workflows across countries and business units.
• Design SOPs, templates, approval flows, and knowledge libraries to drive efficiency, consistency, and compliance.
• Maintain flexibility to accommodate local requirements while implementing regional frameworks.

4. Data Analytics & Reporting Automation

• Develop and manage real-time dashboards for monitoring admin task volumes, TAT, SLA performance, and satisfaction metrics.
• Implement self-service analytics tools that minimize manual reporting effort from sales teams.
• Work with BI and IT teams to optimize current and future sales tools (e.g. Salesforce).

5. Agile Execution of New Programs and Ad-Hoc Initiatives

• Act as a flexible program manager for new initiatives or executive requests aligned with enablement, productivity, and operational excellence.
• Quickly mobilize resources to scope, plan, and execute new programs in a structured and measurable way.
• Maintain agility to support evolving organizational needs across APAC.

Qualifications

Bachelor’s degree in Business, Operations, or Engineering; MBA preferred

10+ years in program management, shared services, or vendor governance

Expertise with CRM, Power BI, Smartsheet, vendor portals, and analytics

Deep understanding of APAC sales operations and support environments

Experience managing budgets, accruals, and vendor contracts in complex orgs

Additional Details

Travel Required:

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