FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Value Preposition
Immerse yourself in the intricate landscape of high value wire transactions where precision, regulatory acumen and real time decision making converge to power the financial lifeblood of global commerce and Join a mission-critical operations team at the forefront of payment innovation where your expertise in controls, exception handling and risk mitigation directly influences institutional trust and operational resilience.
Job Details
- Position Title: Analyst- Banking Operations
- Career Level: P1
- Job Category: Associate
- Role Type: Hybrid
- Job Location: Bangalore
About The Team
The Wire Operations function comprises specialized teams entrusted with the end-to-end execution, monitoring, and reconciliation of domestic and international wire transfers. Each team operates within a highly governed control framework, ensuring transactional integrity, regulatory adherence and timely settlement across high-value payment channels. With an unwavering commitment to operational excellence, these teams serve as custodians of quality and trust in the institution’s critical funds movement infrastructure.
Impact
This position processes client and internal department wire transfer transactions for the Bank. Utilizes an automated wire transfer system to ensure all wires are processed in an accurate, timely, and compliant fashion. Documents each transaction and identifies suspicious activity in accordance with the Bank’s security procedures. Answers inquiries, resolves wire-related issues, and performs other support duties to facilitate client servicing and production goals. Assists with end of day closing activity and ensures closing support documentation is complete and accurate.
Key Deliverables
- Wire Processing
- Execute, verify, and authorize incoming and outgoing USD and foreign currency wire transfers in a high volume, time-sensitive environment with emphasis on accuracy and production.
- Processes wire transfer transactions originated from clients, internal bank sources, and other financial institutions.
- Perform transactional integrity checks and ensure seamless settlement by adhering to both domestic and international payment processing standards.
- Conduct routine diagnostics to improve Straight-Through Processing (STP) rates by identifying exceptions, initiating repairs, and implementing corrective action with a high degree of precision.
- Queue Management and Prioritization - Monitor wire queues in real-time, apply triage protocols to prioritize high-value or time-sensitive payments, and ensure timely intervention based on transaction risk and criticality.
- Compliance- Ensures that all wire transfers are processed, and transactions follow federal regulations such as the Bank Secrecy Act (“BSA”), the Anti-Money Laundering (“AML”) laws and the US Department of Treasury Office of Foreign Assets Control (“OFAC”) laws. Follows the appropriate security procedures during client call backs, proper holds, credit line approvals and other activities that involves some level of potential risk.
- Transfer Security- Monitors queues for possible OFAC violations, suspicious deposits, and other unusual activity or keying errors. Informs management of any identified suspicious activity to ensure immediate action.
- Reconciliation and Controls- Support daily and end-of-cycle reconciliations by ensuring the accuracy and completeness of ledger entries, exception items, and account balances across all payment streams.
- Escalation Management- Promptly escalate unresolved exceptions, delayed transactions, or high-risk activities to the appropriate managerial or risk functions within established turnaround timelines.
- Documentation and Reporting- Maintain comprehensive documentation of processes, controls, and workflows; contribute to the preparation of periodic operational reports, volume metrics, SLA performance, and risk dashboards for management and audit purposes.
- Process Optimization and Transformation- Identify systemic inefficiencies and operational gaps; contribute to automation initiatives, business requirement drafting, and User Acceptance Testing (UAT) efforts tied to system upgrades, process reengineering, or migrations.
Skills And Qualification
Functional Skills:
- Expertise in Wire Transfer Operations- Demonstrated proficiency in end-to-end processing of domestic and international wire payments using platforms such as SWIFT, Fedwire, and internal banking systems, with a focus on accuracy, timeliness, and compliance.
- Understanding of ISO 20022 Messaging Standards- Familiarity with ISO 20022 financial messaging formats and their application in high-value payment systems, including structured data interpretation, message validation, and alignment with evolving cross-border payment standards.
- Transaction Monitoring and Exception Handling- Ability to proactively monitor payment queues, identify non-STP transactions, and resolve exceptions through analytical troubleshooting and effective use of wire repair tools.
- Risk and Control Adherence- Strong grasp of operational risk principles, with the capability to apply internal control frameworks, ensure compliance with AML regulations, and enforce sanctions screening protocols.
- Reconciliation and Investigative Analysis- Skilled in reconciling wire transfers against ledger entries, investigating breaks or mismatches, and ensuring transactional integrity through methodical root-cause analysis.
- Process Documentation and Reporting- Adept at maintaining precise and audit-ready documentation of operational procedures, while preparing insightful performance reports, SLA dashboards, and volume metrics for internal stakeholders.
- Change Management and UAT Participation- Ability to support process improvement initiatives by identifying automation opportunities, drafting business requirements, and participating in User Acceptance Testing (UAT) for system enhancements and ISO 20022 migrations.
- Analytical and Organizational Skills
- Strong organizational and time management skills are necessary, ability to quickly learn software applications.
- Must have excellent verbal, written and interpersonal communication skills.
- Team member Engagement
- Must be able to collaborate with Teammates and key stakeholders to ensure daily time sensitive functions are complete, as well as independently assigned duties.
- Respond promptly to and act on emails received
Technical/Business Skills
- Strong data entry skills including accuracy, oral/written communication, and customer service skills.
- Well organized and detail oriented.
- Degree/master’s degree in Banking and Finance
- 3-5 yrs. of Domestic and International wire operations experience
- US banking experience is a plus.
- Application Knowledge: Wire Transfer Systems.
Relationships & Collaboration
- Reports to: Manager / Sr. Manager
- Partners: Stakeholders and cross functional teams
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
