AI Process Engineer

Role Objective

Drive digital transformation at All Wave by analyzing business processes, tools (including CRM), and workflows; design and implement AI-powered automations to simplify and optimize job tasks. Collaborate cross-functionally to ensure robust, future-ready operations that save time and reduce costs.

About PSNI Global Alliance

All Wave is a member of the PSNI Global Alliance, an exclusive international network of the world’s premier AV and unified communications integrators, manufacturers, and service providers. PSNI connects more than 200 licensed offices across six continents, enabling All Wave to tap into global best practices, standards, and technologies. As an AI Process Engineer, you will contribute to upholding these high standards and will have access to a worldwide network of technical resources and industry innovations, helping All Wave deliver optimized, world-class solutions.

Key Responsibilities

• Analyze, map, and document processes across departments to identify inefficiencies, bottlenecks, and automation opportunities.
• Design, build, and deploy AI/ML-based solutions for workflow automation, process simplification, and intelligent task scheduling.
• Evaluate, integrate, and optimize CRM, ERP, and collaboration tools (e.g., Zoho, JIRA, MS Teams) with AI-driven features.
• Work with leadership and stakeholders to understand automation needs, collect requirements, and propose technical solutions aligned with business goals.
• Prototype, test, and implement process improvements leveraging programming, AI, and RPA (robotic process automation) best practices.
• Maintain codebases, data pipelines, and documentation for scalable, maintainable AI solutions.
• Monitor, refine, and retrain deployed models and automations based on business feedback and observed performance.
• Generate analytics from process data to drive further improvements, provide reporting, and inform decision-making.
• Stay updated on advances in AI, machine learning, and automation; recommend their strategic adoption.
• Support and train team members on new digital tools, AI features, and process changes.

Travel Requirements

• Minimal travel within Mumbai may be required to visit various All Wave offices, allowing the AI Process Engineer to gain hands-on understanding of how different teams work and to identify and implement process improvements directly.
• Occasional travel to client sites and OEM offices as needed, primarily for learning purposes and implementing new solutions.

Core Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• Minimum 2 years’ hands-on experience in coding (Python, Java, or similar) and implementing AI/ML solutions in production environments.
• Proven success in automating business workflows, process re-engineering, or AI project deployment.
• Strong understanding of machine learning frameworks (e.g., TensorFlow, PyTorch) and APIs.
• Familiarity with CRM, ERP, and other common enterprise software systems.
• Analytical mindset with strong troubleshooting, project management, and documentation skills.
• Good communication and stakeholder engagement abilities.
• Creative, proactive, and adaptable—able to translate business problems to technical solutions.

Preferred Skills

• Experience integrating AI solutions into enterprise platforms.
• Familiarity with RPA tools, workflow engines, and cloud platforms.
• Advanced skills in data processing, API development, and automation scripting.
• Awareness of data security, compliance, and best practices in AI ethics.

Working at All Wave

Join a dynamic, innovation-driven team and help shape the digital transformation of the AV industry in India. As an AI Process Engineer, you’ll directly influence performance, efficiency, and the employee experience at All Wave—benefiting from the company’s global alliances, industry best practices, and commitment to smarter, more agile workplaces.

• This comprehensive job description outlines a high-impact technical and strategic role for a digital change-maker ready to leverage cutting-edge AI and automation, engage with global industry networks, and drive sustained business improvement at All Wave AV Systems Pvt. Ltd.