Admin Manager

WoodMac.com

Wood Mackenzie Brand Video

Wood Mackenzie Values

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action
  

The Role

Main Responsibilities

• Leading recruitment, onboarding and development of team members to build a high performing Administration team
• Managing daily operations with a client focused mindset, ensuring efficient, high- quality service delivery that adapts to evolving business needs
• Supervising and mentoring Administrators, delivering ongoing feedback and fostering a culture of continuous improvement and professional development
• Providing oversight and strategic direction to ensure Administrators meet performance targets and align with organizational goals
• Create an inspiring team environment with an open communication culture
• Identifying opportunities for process improvement and providing effective solutions
• Build and maintain relations with stakeholders across the business
• Monitor team performance and report on metrics
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognise high performance and reward accomplishments
  

Knowledge, Experience And Skills

• Candidates should have proven experience (typically 5 years) in administrative, client services or office management, with at least 2 years in a supervisory or leadership role
• Prior experience in a corporate and/or international environment is highly desirable
• Serving as the primary contact for Administrators, the candidate should be a strong communicator with a proactive mindset, passionate about coaching team members and empowering their career development through guidance and support
• The candidate should be comfortable working in an intensive environment where tight deadlines are a regular occurrence and can easily adapt to change
• The candidate will need excellent organization and prioritisation skills to succeed in this position. Proficiency in MS Office applications is essential
• They should have experience with identifying and improving processes to ensure a strong administrative service is being provided to the business.
• Bonus: Experience with systems such as SAP Concur, Salesforce and AI tools.
  

Key Competencies

• Planning and organizational skills
• Ability to lead, motivate, and develop administrative teams
• Excellent verbal and written communication and interpersonal skills for interacting with administrative team and stakeholders
• Attention to detail and strong customer orientation
• Proactive approach to identifying issues and providing effective solutions
• Efficient in prioritizing tasks and meeting deadlines in a fast-paced environment
  

Equal Opportunities