2571 Account Management Jobs - Page 15

What You ll Do As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs. Key Responsibilities Client Partnership & Relationship Management Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations. Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value. Proactively manage customer communications, expectations, and engagements across lifecycle stages. Connect Sprinklr leaders with customer teams to deepen the partnership. Product Adoption & Value Realization Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes. Conduct regular value reviews and strategy sessions to track progress against goals. Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps. Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments. Customer Enablement & Operational Efficiency Drive self-service and enablement through repeatable playbooks and adoption strategies. Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr. Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations. Growth & Expansion Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities. Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value. Ensure successful implementation and enablement of new product areas by partnering with Services and Support. What You ll Need to Succeed 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation. Proven track record managing enterprise accounts , preferably Fortune 100, in CX transformation initiatives. Deep understanding of marketing automation, contact center technology, AI/ML , or customer analytics platforms. Ability to analyze usage data and translate insights into clear, strategic recommendations. Strong program management skills and experience leading cross-functional teams to deliver outcomes. Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences. Comfortable working in dynamic, fast-paced environments and adapting to change. Willingness to travel 25-50% based on client needs; local candidates preferred. Preferred Qualifications PMP, PMI-PMP, LSS or equivalent certifications. Bachelor s degree in a relevant field or equivalent professional experience. Passion for emerging technologies, CX trends, and continuous learning.

Key Responsibilities: Client Support: Provide prompt and efficient assistance to clients via phone, email, and in-person interactions. Issue Resolution: Address and resolve client issues and concerns, escalating to senior staff when necessary. Relationship Building: Develop and maintain strong relationships with clients to foster loyalty and repeat business. Account Management: Assist in managing client accounts, ensuring all information is up-to-date and accurate. Roles to be performed :- Ability to work collaboratively in a team environment and support cross- functional initiatives. Fresher/ Graduate or Post Graduate A great learning attitude Age 18-27 years. Able to join us IMMEDIATELY Location - Mumbai all areas, Mumbai Suburbs, kalyan, Dombivli,Panvel,Karjat

Key Responsibilities: Build and manage partnerships with temples, spiritual institutions, and key regional stakeholders Establish and maintain regular communication and in-person touchpoints with partner temples Own the full lifecycle of regional partner accounts from onboarding to relationship deepening and revenue growth Drive strategic problem-solving and resolve issues, especially in escalated or sensitive scenarios Ensure revenue targets from temple partnerships are met or exceeded Represent the company on-ground and maintain a strong pulse on partner needs and sentiment Ensures efficient project execution and partner delivery to support margin goals and PL impact. Key Deliverables: Net Temples Added : Growth in number of temples onboarded Net Revenue Added : Revenue generated from regional partnerships Temple Churn Rate : Retention of partner temples over time Temple NPS : Partner satisfaction and advocacy Crisis Resolution TAT : Responsiveness in managing escalations What We re Looking For: 3 7 years of experience in partnerships, account management, or business development Proven track record in field-based stakeholder engagement, preferably in culturally complex or relationship-led sectors Strong communication, negotiation, and relationship-building skills Hands-on, entrepreneurial mindset with the ability to navigate ambiguity Familiarity or affinity with Indian spiritual/cultural institutions is a significant plus Willingness to travel frequently within the assigned region.

Responsibilities: * Manage client relationships * Report on performance metrics * Identify new business opportunities * Develop & execute partnership strategies * Drive revenue growth through digital & social channels Mail on Careers@theminimalist.in Health insurance

Associate Director with complete ownership and responsibility of Product Management, Product Engineering and Product Delivery for our customers products. Responsibilities 1.Full ownership of delivery and pre-sales in a client account ensuring the right balance between delivery of ongoing projects and identifying new opportunities in a client account. 2.Manage a team of 40+ resources to execute different projects 3.Full ownership of functional, technical, and commercial quality of the project. 4.Passionate about going into functional and technical details along with inspiring, participating and motivating the core team in design/solutioning phases. Confidence to collect required details and present the same to client stakeholders. 5.Analysis Skills Natural interest to analysis and problem-solving. Should be able to analyze business problems faced by the client and suggest solutions. 6.Be a true servant leader to the team and win the confidence of the team through regular interactions, professional friendliness, courtesy, respect, and knowledge. 7.Client Management 8.Project Management 9.Objective Project Management 10.Excellent communication skills written and verbal. Articulate points with clarity and support of data 11.Pre-sales Skills 12.Willingness to Travel to client sites (overseas/domestic) for short medium duration (1-3 weeks). Qualifications Experience:15+ yrs Location: Kochi Notice: Immediate to 30 days Skills:Program Management, Client relationship & account management, Good knowledge of integrated delivery management, Commercial modelling, budgeting, forecasting, Technical project management skills -Quantitative project management, KPIs, Agile project execution, People management skills, Good verbal and written communication, Detail oriented with a hands on approach to delivery.

Serve as the lead point of contact for all customer IT account management matters Build and maintain strong, long-lasting client relationships Look at opportunities for new technologies including AI to improve efficiencies Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of IT solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics (e.g. quarterly service levels and annual forecasts) Prepare reports on account status Assist with challenging client requests or issue escalations as needed Qualifications Graduate

Client Onboarding Company: Kiya.ai Client: BNY Mellon Work Mode: Hybrid Role Overview Kiya.ai is seeking a Client Onboarding Specialist to join our team, working with our client BNY Mellon. This role involves conducting operational and data analysis activities related to client onboarding, transitions, and conversions. You'll be instrumental in preparing for and executing client onboarding, ensuring accurate account setup and closure, and maintaining data integrity. Key Responsibilities Conduct assigned operational and data analysis activities related to client onboarding, transitions, and conversions under significant direction. Prepare for and onboard clients, including opening and closing accounts, and analyzing, reconciling, and reviewing incoming or outgoing data for accurate platform translation. Determine the best setup for client accounts and establish or update client accounts accordingly. Prepare for the opening of new accounts once due diligence on KYC (Know Your Customer) and AML (Anti-Money Laundering) has been completed. Review the Account Opening Checklist for accuracy and completeness. Close accounts by first checking for any pending activity or remaining balances. Conduct pre-transition/conversion testing and perform quality reviews of client data, escalating findings to senior colleagues or assigned transition consultants. Manage the daily workflow of client transition/conversion operational and data analysis, monitoring each component including data requirements, regulatory and compliance impact, and data transfer, as well as coordination with third parties. Assist with managing transitions/conversions by developing transition/conversion plans along with timelines, assessing key resource requirements, and identifying critical paths. Coordinate with different departments to complete tasks and documentation within deadlines. Communicate progress to the team and escalate issues or potential project delays promptly. Provide project management support for less complex client relationships. Work closely with and provide support for Transition Consulting, Relationship Management, and Account Management teams to ensure knowledge of client priorities and preferences and a seamless client experience. Contribute to the achievement of team objectives, focusing on small, less complex clients or supporting non-complex project phases. Qualifications Bachelor's degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.

Client Onboarding Specialist Company: Kiya.ai Client: BNY Mellon Work Mode: Hybrid Role Overview Kiya.ai is seeking a Client Onboarding Specialist to join our team, working with our client BNY Mellon. This role involves conducting operational and data analysis activities related to client onboarding, transitions, and conversions. You'll be instrumental in preparing for and executing client onboarding, ensuring accurate account setup and closure, and maintaining data integrity. Key Responsibilities Conduct assigned operational and data analysis activities related to client onboarding, transitions, and conversions under significant direction. Prepare for and onboard clients, including opening and closing accounts, and analyzing, reconciling, and reviewing incoming or outgoing data for accurate platform translation. Determine the best setup for client accounts and establish or update client accounts accordingly. Prepare for the opening of new accounts once due diligence on KYC (Know Your Customer) and AML (Anti-Money Laundering) has been completed. Review the Account Opening Checklist for accuracy and completeness. Close accounts by first checking for any pending activity or remaining balances. Conduct pre-transition/conversion testing and perform quality reviews of client data, escalating findings to senior colleagues or assigned transition consultants. Manage the daily workflow of client transition/conversion operational and data analysis, monitoring each component including data requirements, regulatory and compliance impact, and data transfer, as well as coordination with third parties. Assist with managing transitions/conversions by developing transition/conversion plans along with timelines, assessing key resource requirements, and identifying critical paths. Coordinate with different departments to complete tasks and documentation within deadlines. Communicate progress to the team and escalate issues or potential project delays promptly. Provide project management support for less complex client relationships. Work closely with and provide support for Transition Consulting, Relationship Management, and Account Management teams to ensure knowledge of client priorities and preferences and a seamless client experience. Contribute to the achievement of team objectives, focusing on small, less complex clients or supporting non-complex project phases. Qualifications Bachelor's degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.

What You Will Be Doing Monitoring and Alerting Proactively monitor the health and performance of cloud infrastructure and applications. Implement robust alerting systems to identify and address issues quickly. Analyze system logs and metrics to identify trends and anomalies. Incident Response Respond to incidents and outages in a timely and effective manner. Troubleshoot and resolve complex technical problems, escalating as necessary. Conduct root cause analysis to prevent recurrence. Deployment and Configuration Deploy and configure infrastructure components on AWS and Azure (virtual machines, networks, storage). Manage Kubernetes clusters and deploy application containers. Automate routine tasks using scripting and configuration management tools. Performance Optimization Identify and implement strategies to improve application response times and resource usage. Conduct load testing and capacity planning to ensure scalability. Collaboration Collaborate with development teams to understand application requirements and deployment processes. Work closely with infrastructure teams to ensure high availability and reliability. What You Bring 3+ years of experience in cloud operations or DevOps engineering. Strong proficiency in AWS and Azure, including services like EC2, VPC, S3, RDS, Azure Virtual Machines, Virtual Networks, and Storage Accounts. In-depth knowledge of Kubernetes and container orchestration. Experience with Java-based applications deployed on cloud platforms. Proficiency in scripting languages such as Bash, Python, or PowerShell. Experience with configuration management tools like Ansible or Puppet. Strong understanding of networking concepts including TCP/IP, DNS, and load balancing. Excellent problem-solving and troubleshooting skills. Ability to work independently and in a team environment. Strong written and verbal communication skills. Additional Considerations This position requires working a night shift to ensure 24/7 global coverage. On-call responsibilities may include responding to urgent issues outside regular business hours. Security and Compliance Complete security and privacy awareness training during onboarding and annually. Review, understand, and comply with all relevant policies and procedures, including: Data Classification, Retention & Handling Incident Response Business Continuity & Disaster Recovery Mobile Device and Access Control Personnel Security and Privacy Policies

As an Inside Sales Specialist or Business Development Associate at NNIIT, you will drive growth and expand our reach in the K9 and K12 education segments. Responsibilities include identifying new business opportunities, building strong client relationships, achieving sales targets, and staying updated on industry trends. You will conduct cold calls, tailor solutions to client needs, and collaborate with sales and marketing teams to implement effective strategies. Responsibilities: Identify and pursue new business opportunities in the K9 and K12 education segments. Conduct a significant number of cold calls daily to generate potential leads. Build and maintain relationships with key stakeholders, including schools and individual learners. Understand client needs and challenges to provide tailored solutions. Collaborate with teams to drive revenue growth. Meet and exceed sales targets through proactive outreach and effective techniques. Stay updated on industry trends and the competitive landscape. Provide regular reports to management on sales performance and customer feedback. Requirements: Bachelors degree in Business Administration, Marketing, or a related field. Minimum of 1 year of experience in business development, sales, or account management, preferably in the Ed-tech industry. Proven track record of achieving sales targets and driving revenue growth. Strong communication, interpersonal, negotiation, and presentation skills. Self-motivated, results-oriented, and proactive problem-solver. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of the K9 and K12 education landscape.

Seeking a dynamic Business Development Executive to establish partnerships with IELTS/PTE Training Institutes, driving B2B sales of Practice Courses through relationship-building and travel.

Key Responsibilities: Plans & priorities in advance, for effective Prospecting & Customer visits. Visits industrial areas & identifies prospective Leads. Identifies & understands Client requirements & needs Meets decision-makers and develops relationships and builds trust. Plays Lead role in negotiation & closure of contracts.. Takes complete ownership of the Accounts , Ensures Customer Satisfaction level, brings clarity to cross functional activities. Develops & shares territory business knowledge. Identifies and follows gas and non-gas competitors actions in his/her assigned area. Keeps track of competition and market developments Keeps track and supports the development sales profit. ___________________ Are you a MATCH BE Graduate Mech / Production / Metallurgy / welding and/or Management preferred, Demonstrable, deep and successful experience in sales, Sound knowledge or experience in Business and Financial Management, Strong financial and analytical skills, Experience working with Microsoft Office and applications. Experience Required- 3-5 yrs with Relevant Experience and proven track records Additional information: Should have following Personality Attributes: Strong verbal & written communication skills Smart & Presentable Self motivated & High on energy Ambitious for personal growth Mature enough to differentiate between aggression and follow up Punctual, committed and dedicated to self

We are looking for a dedicated and detail-oriented PMO Analyst with 2-3 years of experience to join our Expert Services team. The ideal candidate will possess strong expertise in managing PSA (Professional Services Automation) tools, with hands-on experience in tools such as Salesforce, and will play a key role in managing the day-to-day operational activities. In addition to PSA tool management, the candidate will handle regional billing, resource allocation, and support reporting. Strong skills in Excel and PowerPoint and excellent communication. WHAT YOU WILL BE DOING Take ownership of the day-to-day operations within the PSA tool (eg, Salesforce), ensuring accurate project creation, resource assignments, and billing information. Manage and update project timelines, tasks, milestones, and resource allocations in the PSA system to ensure alignment with project objectives. Continuously monitor the accuracy of data within the PSA tool, ensuring seamless project execution and reporting. Assist the Expert Services team in utilizing PSA tools to optimize workflows and enhance operational efficiency. Oversee region-level billing processes within the PSA tool, ensuring the timely and accurate submission of billing milestones based on project deliverables and contractual terms. Work closely with the finance team to reconcile project-related billing discrepancies and resolve any issues related to invoicing. Use the PSA tool to generate financial reports, track utilization, and project margins, and provide insights on project financial health. Generate regular project and financial reports using the PSA tool and Excel, providing stakeholders with key performance metrics, project status, and financial health updates. Maintain project documentation, including contracts, change orders, and other critical records within the PSA system. Identify areas for improvement in the use of the PSA tool, recommending and implementing changes to enhance data accuracy, project tracking, and resource management. WHAT YOU BRING 2-3 years of experience in a PMO or project coordination role, with significant hands-on experience in managing PSA tools (eg, Salesforce, FinancialForce, or similar systems). Strong knowledge and practical experience in utilizing PSA tools for project management, resource allocation, billing, and reporting. Expertise in Excel, including data analysis, pivot tables, VLOOKUP, and report generation. Proficient in creating and delivering professional PowerPoint presentations for internal and external stakeholders. Excellent verbal and written communication skills, with the ability to collaborate with global teams and stakeholders. Willingness to work flexible hours to accommodate US morning meetings and collaboration. If required for this role, you will: Complete security privacy literacy and awareness training during onboarding and annually thereafter Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy

Purpose of the Position (Job Summary) Drive category P&L by leading channel-wise category growth in coordination with the channel sales teams. Growth strategy would include pricing strategies, NPD, optimizing product placement across channels, monitoring inventory and SLOB etc. Support brand team in building a robust marketing strategy and calendar for the category. Key Roles and Responsibilities Financial Sales budgeting: Build AOP plan for category x geography in discussion with Channel Heads Category x Channel growth plans Category x Geography growth plans Budget category related spend for the year (margins + schemes, BTL, etc.) Target fulfilment: Ensure month on month volume and value target AOP / sales are achieved. P&L Management: Manage the category P&L ensuring that all strategic initiatives meet overall topline as well as profitability targets Customer Oriented Portfolio strategy: Analyze competitor intelligence (from Marketing & Channel sales) and market relevant inputs from across channels to define the right portfolio strategy, focusing on sub-categories across channels while also ensuring balanced margins. Pricing: Map price ranges x # articles for channel exclusive as well as umbrella category portfolio in discussion with channel heads. Sign-off on article level price revision plan for category Placement: Drive placement of entire portfolio, especially NPD, for the category across channels in discussion with channel and portfolio team, and track performance in comparison with AOP targets (monthly placement across stores) Category specific Schemes: Trade and retail schemes designing, communicating, tracking retailer / distributor enrolment, monitoring performance and effectiveness for the respective category. BTL activities: Planning and allocation inputs to trade marketing, in consultation with channel sales teams. Monitoring of the BTL activities linked to key category objectives. People Oriented Capability development: Support training and capability development of the sales team from a category point of view Internal Business Process S&OP: Monitor S&OP process for category across channels monthly state level and platform-based demand forecasting, inputs for long term manufacturing / supply chain capacity increment for category Stock allocation by channel for the category to MBO, Retail CDCs and eCommerce Performance evaluation: Evaluate Category x Channel x State performance on a regular basis Assess benchmark performance, channel offers Identify gaps in critical levers (credit, margins, schemes, availability) Capture and track market feedback on new products from competition on-going basis Liaise with marketing, supply teams to bridge gaps Drive direct reach for category across geographies Drive NPD placement Drive front runner placement SLOB management: Pro-actively review SLOB & take corrective measures for inventory/ SLOB management for category across channels. Competencies Technical/ Functional Behavioral P/L account management Multi-channel management Marketing-mix Management Sales planning and forecasting Adaptability & resilience Cross functional collaboration Abstract reasoning

Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. Role & responsibilities Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations.You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. he Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.SAM works with customers to understand their business goals, service history, and technical Preferable candidates- Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform.

Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. Role & responsibilities Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. he Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical Preferable candidates- Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform.

Scope, build, and execute processes for front-line TAMs while continuously evaluating and identifying opportunities to drive efficiency and scale. Monitor account health of Stripe customers and support enhancement of tooling to achieve scalability Act as a trusted product advisor by creating high-quality deliverables that enhance the value, users gain from our products Identify opportunities to automate and scale process relating to TAM, partnering with our Engineering and Product Management teams Identify & surface opportunities for product or feature expansion to ensure Stripe customers are successful Who you are We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements 8+ years experience, ideally operations analyst, technical account manager or similar roles Strong SQL skills, proven ability to build and modify SQL queries Strong business sense and ability to understand the drivers and strategy of our users businesses Experience producing high-quality deliverables with a strong emphasis on attention to detail Strong analytical skills and ability to navigate data and people to find answers Strong operating rigor, including organizational and time management skills Strong business presence and presentation skills Capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers Motivation and flexibility to work well in a high-growth, dynamic environment

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Vice President - Global Relationship Manager! This role ensures Genpact experiences with current clients through relationship building and understand its clients needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services. Responsibilities . Responsible driving growth within a regional portfolio or account of >%245M through partnership with enterprise sales and mining of existing relationships identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services . Build vision for account/portfolio and enable vision through strategic roadmap including the creation and implementation of growth plans . Leads account planning and account strategy. . Understands the levers that impact P&L and contract or change management to drive improved account performance. . Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy. . Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration . Source new growth opportunities by looking for areas to add value to client&rsquos business, aligning the team necessary to engage with the opportunity and pursuing with vigor. . Develops meaningful internal/external relationships with C-suite leaders across the client organization. . Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client&rsquos strategic goals/pain points/market opportunities and shares creative ideas and new value propositions regularly. . Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship. . Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers. . Work upon keeping the client as &ldquoTrusted Advisor in Client Satisfaction surveys and action any feedback received in the survey. . Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to &ldquoC level executives. . Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO). . Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained. . Understands how to construct Genpact&rsquos Impact Commercial Models that align with client%27s business drivers and objectives. . Provide insights on what is happening with customer&rsquos financials and drive business strategies within operating teams to make valuable contributions to the customer. . Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability . Partner with onshore and offshore delivery teams to build effective deal solutions Qualifications we seek in you! Minimum Qualifications . Proven experience handling senior client relationships at Fortune 500 companies . Experience leading and closing end-to-end deals of %245M TCV or larger . Relevant years of business/segment/industry expertise . Sound financial & commercial business understanding . Prior consulting experience . Bachelor&rsquos degree in business, technology, analytics, or a related field. MBA is preferred. . Experience managing large strategic relationships and proven track record growing account revenue / portfolio size . Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client Preferred Qualifications/ Skills . Has tolerance for ambiguity, is comfortable with change, and can flex quickly. . Relates openly and comfortably with diverse groups of people. . Holds self and others accountable for meeting commitments internally and externally. . Delivers on commitments, showing others they can be trusted to do what they say they&rsquoll do. . Takes responsibility for the outcomes of individual actions and decisions, and successfully transforms efforts into results. . Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences. . Is viewed to be a trusted advisor both internally and externally to key stakeholders. . Exhibits speed to outcome and consistently achieves results. . Is competitive, hard driving and motivated by delivering value. Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

About VOIS: VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.#VOIS About VOIS India: In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Role Purpose: Technology_VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as customer going forward). Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of Technology_VOIS ambassador towards the customer and customer Voice towards Technology_VOIS. The role includes all three business cycle phases: sell, build, run starting from the engagement with the customer, identification of the business growth opportunities based on the customer needs and Technology_VOIS capabilities, creating the commercially viable business case, overseeing transition and BAU (ensuring the service is delivered as per agreed SLAs and KPIs), financial governance for the provided service. - Build a strong strategic relationship with key stakeholders in Technology_VOIS and customer side (C-level and direct reports) - Understanding of the local market/group function IT strategy, business pressures/challenges - Representation of the internal customer in service design, service portfolios and service offerings - Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities - Pipeline demand management - Execution of demand/change management and governance - Ownership of the preparation and sign off of the business case relating to the service (E2E bid management cycle) - Being an escalation point during the transition period between the internal customer migrating the service form their ownership to Technology_VOIS ownership as well as BAU (ensuring the delivery to the contractual SLAs/KPIs, cost and saving projections) - Acting as the voice of the customer monitor, reporting, managing and escalating (as required) any service quality related issues with Technology_VOIS service leads - Understanding internal customers strategy/evolution and initiating internal Technology_VOIS change as required. Preparation and management of the Change Requests through internal governance process - Accountability for the financial governance of the internal customer portfolio including charging and budgeting of respective service (ensuring consistency of the final recharge values with the BCs/CRs signed with the customer) - Supporting internal Technology_VOIS Business transformation and cost improvement initiatives - Receiving and managing service escalations and managing the customer improvement plans to ensure customer satisfaction - Ownership of the governance between service operations and the internal customer (monthly meetings, monthly SLA and financial reporting), including the generation and management of the customer data - Ownership, preparation and execution of monthly governance meetings with the customer focussed on the discussion of the strategic questions, service performance highlights/low lights , pipeline, new opportunities, strategic initiatives, finances - Ownership, preparation and execution of quarterly steerco meetings with Technology_VOIS management and CIO (or equivalent in the Group Function) - Accountability for the customer satisfaction evaluated annually via Customer Survey - Generating, updating, managing account plans and account development plans Core competencies, knowledge and experience: . Strategic thinking . IT strategic relationship management . Account management/business development . IT Service management . Financial governance Must have technical / professional qualifications: . Broad and strong IT knowledge . Technology account management/consultancy experience . IT service Management (ITIL) . Rigor and reliability in the follow up and implementation of actions . Commercial/Financial governance experience VOIS Equal Opportunity Employer Commitment VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!

Global Services Group (GSG) brings together the company s external and internal servicing functions, and includes the below world-class organizations: Global Servicing Network, which provides exceptional care to our external customers, and Global Business Services, which provides many of the vital internal services that make American Express run efficiently. Emerging as the Enterprise Sales Operations & Business Enablement utility, SABE drives standardization & agility for the organization. Sales Operations includes Pre-sales, acquisition & Account Management while Business Enablement includes Marketing, Platform & Capabilities. Enterprise Data Platform (EDP) team in SABE will be responsible for providing centralized servicing & product operations for enterprise big data platform Cornerstone as we'll as new generation big data platform Lumi and other products ( nVision, Hyperdrive, Sisense, Qalibrate , Power BI) and ensure timely resolution to queries raised by Enterprise users, driving & governing core platform functions while working closely with the EDP Product owners. Responsibilities: Product Management & Operations - End to end ownership for data onboarding while collaborating with multiple stakeholder and teams to deliver on business value Identify data gaps in the onboarded tables through validation and collaborate with Prod Support team in resolving the gaps by thereby enhancing the quality of data Formulate and communicate strategies in a clear and compelling way Demonstrate agility in supporting deliverables from the Product team Manage customer expectations including scope, schedule, changes, and problem resolution Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Create effective operational reporting and insights to support decision making Support and mentor team in effective decision making as necessary Involvement beyond core responsibilities demonstrating leadership behaviors Servicing Manage and enhance servicing experience for end customers for data related incidents through high quality resolutions & strong process adherence ie governance, reporting, escalation Manage the post replication issues related to Metadata through the established process. Take appropriate action to close feedback loop by recommending solutions to unstructured challenges via correct channels Identify and document best practice guidelines to build knowledge within team and reduce the overall product issues Be the Subject matter expert of the platform/product Ideate & innovate on customer self-serving products/capabilities and drive change management Support and mentor team in effective decision making as necessary Involvement beyond core responsibilities demonstrating leadership behaviors Past Experience Minimum 5-8 Years of experience in Data Analysis & Data Management or Servicing with strong knowledge of Amex Systems Preferred: Experience in Payments/Financial Sector and roles across multiple business units Skills/Capabilities Functional Data Quality Data Analytics Product Management Servicing Preferred Expertise in Data Analysis on large set of data Automation Technical Hive SQL Python Tableau Preferred Big Query ServiceNow Platforms Big Data - Hadoop MS Office suites (Excel, PowerPoint, Word) Preferred Big Data Platforms Google Cloud Platform nVision Hyperdrive Sisense Power BI Qalibrate We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Target is an iconic brand, a Fortune 50 company and one of Americas leading retailers. As a Lead Specialist Media Ops , you will leverage your position as an ad trafficker in Digital Ad Operations to meet the needs of Roundel digital businesses & Brand Category Marketing. This position is responsible for executing exceptional ad operation practices to launch digital campaigns (Ad Manager and Campaign Manager). You will focus on flawless execution, maintaining the Ad Ops standards set for Target. You will participate and enforce key business enhancements in relation to tagging, trafficking, creative rotation, dynamic capabilities, third-party verification and compliance and all other Ad Ops related functions. The ideal candidate for this role will have 1-2 years experience in Ad Operations with track record for executing a multitude of various campaign types, including both scale and complexity and should understand the digital marketing eco-system. The candidate for this role must have a data-driven approach and up-to-date with technological advancements that will make Target, first-to-market in the digital media space. You will focus on process efficiencies in order to ensure goals are consistently achieved. Ability to multi-task with an eye for detail is a must. Responsibilities: Serve as an Ad Ops Specialist, owning the set-up, management, and execution of several of our top accounts, while maintaining a high-quality standard for the Advertising Operations Work closely with different teams, like Media Strategy, Account Management, and Sales etc. Anticipate and identify issues with campaigns and ad-creative set-up, and provide troubleshooting support for trafficking issues related to creative, trafficking tags, etc. Quality Check of Media Plan set-up, and process Ad trafficking requests accurately and efficiently, including: QA of trafficking sheets (identification and remediation of issues) Upload creative files into the ad server Assign creative to appropriate placements as detailed in the trafficking sheet Implement business rules as instructed in the trafficking sheet Implementation of additional ad tracking code (e.g. verification, MOATs etc.) Generation and testing of Ad tags QA tags and trackers (identification and remediation of issues) Provide proof of performance post campaign launch. About You Possess a professional degree, preferably M.B.A/ B.Tech from a top-tier university or equivalent 1-3 years experience in digital ad operations and/or digital compliance Complete understanding and familiarity of tools in digital ecosystem (DSPs, DMPs, Ad servers, etc.) Experience in digital ad operations, account management or technical support Experience with a wide variety of creative/ad serving vendors (e.g. DCM, Sizmek, Celtra, etc.) Experience with multiple third-party verification partners such as Moat, IAS, Double Verify, White Ops Experience with various third party tag specs including brand studies, DMPs, etc. Highly self-motivated and well-organized with strong verbal and written communication skills Strong sense of urgency and demonstrates initiative High degree of professionalism and high sensitivity for confidentiality Proven ability to collaborate across teams within an organization Ability to solve problems creatively and effectively Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/belonging

Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. Role & responsibilities Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. he Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical Preferable candidates- Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity. Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. Kindly share the update resume @primula.rai@saviynt.com

Greetings from Synergy Resource Solutions, a leading recruitment consultancy firm. We are hiring for our client company, which is a start-up that established its operations before 3 years. The company has around 80 employees all over India and its head office in Bangalore. The company is exporting casting & machining components from India to other countries. Job Title: Post-Order & Account Management Department: After Sales Experience: 3 - 5 years Work Timing: 9:30 AM to 6:30 PM (Six days a week, 5 days of office, 1 day from home) Job Location: Bangalore, HSR Layout Job Overview: The Associate Post-Order & Account Management will play a critical role in ensuring smooth execution after the order is confirmed. This includes managing customer communication, internal coordination, documentation, logistics, and receivables. The role demands someone with meticulous attention to detail, a strong understanding of metal component manufacturing, and a proactive approach to customer satisfaction. Key Responsibilities Customer Communication: Own day-to-day communication with buyers post-order to ensure clarity and alignment. Documentation Management: Maintain a comprehensive repository of customer documents including drawings, 3D models, and technical specifications. Internal Coordination: Conduct meetings with sourcing, production, QA, and logistics teams to align on customer requirements and production schedules. Deviation Handling: Document deviations, exceptions, or technical clarifications and follow up with customers for approvals and resolutions. Shipping and Dispatch: Coordinate shipping documents, track deliveries, and reconcile ordered vs delivered quantities Receivables Management: Maintain the receivables ledger, track payments, and follow up with customers for timely closures. Process Ownership: Build and improve post-order execution processes for better turnaround and customer experience. Ideal Candidate Profile Educational Background: Preferably a graduate in mechanical or production engineering Experience: 3 5 years in post-order execution, production coordination, or customer account management roles in leading OEMs, foundries or engineering firms. Location: Role-based in Bangalore. Attributes: Detail-Oriented: Strong documentation skills and process discipline. Customer-Centric: Clear communicator with the ability to manage expectations and maintain long-term relationships. Operationally Strong: Familiarity with shipping documentation, production follow-ups, and financial reconciliation Ownership Driven: Takes initiative and accountability across cross-functional teams. If your profile matches with requirement & if you are interested, please share your updated resume with details of your present salary, expectations & notice period.

Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. The Assistant Brand Manager will work on offering dedicated support to top-tiered brands to grow with Amazon by identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Assistant Brand Manager will also help brands leverage Amazon s tools and programs to improve on their business inputs. We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team. About the Role: As a Assistant Brand Manager, you will focus on delivering 5 core focus areas for the brand: Selection, demand generation, catalogue quality, business advice and availability. The person who joins the leadership team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building brand relationships. Some understanding of planning product cycles and selling online is preferred. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He should be entrepreneurial with the confidence to make independent, data-driven decisions. The candidate must demonstrate the ability to succeed at: planning and forecasting, and driving an online business. The candidate must be an effective communicator in working with some of Amazon s most important partners and vendors, as well as with internal colleagues and groups. Responsibilities This person will have responsibility for: Building selection: Identify selection gaps. Track brand offline catalogue to ensure all relevant selection is present on Amazon. Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendors objectives Business Advice: Support participation of brand in Amazon programs Availability: Ensuring continuous availability of products Catalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc. 3+ years of account management, project or program management or buying experience Bachelors degree Experience using analytical specific tools such as Google Analytics, SQL or HTML Experience in process improvement Experience managing large amounts of data

Own Category topline, core flywheel inputs of selection, speed, pricing, customer experience and marketing engagement. As a Sr. Category Manager in Major Appliances, you will focus on delivering a world-class customer experience and exceptional sales and margin growth for the sub-categories that you are responsible for as we rapidly expand and grow our selection from around the world. The person who joins this team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building stakeholder relationships. Some understanding of planning product cycles and selling online is preferred. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He should be entrepreneurial with the confidence to make independent, data-driven decisions. The candidate must demonstrate the ability to succeed at: Defining and implementing strategies Driving an online business Managing internal and external stakeholders Planning and forecasting He or she must be able to develop clear thinking and business rationale for new features & services to bring customers ease-of-use and innovation with a razor sharp focus on solving for the customer while driving operational excellence in execution. The candidate must be an effective communicator in working with some of Amazon s most important partners and vendors, as well as with internal colleagues and groups. The candidate must have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. We are seeking someone with demonstrated history of successful project ownership using customer data to identify and prioritize opportunities. Candidate will own one of the critical businesses for Major Appliances business responsible for success of both immediate as well as long term strategy. 5+ years of with Excel experience 5+ years of account management, project or program management or buying experience Bachelors degree, or 5+ years of professional or military experience Knowledge of Microsoft Access or SQL Experience using data to influence business decisions Experience driving internal cross-team collaboration Experience with business analysis and P&L management Experience driving direction and alignment with cross-functional teams