PMO Analyst - Expert Services

We are looking for a dedicated and detail-oriented PMO Analyst with 2-3 years of experience to join our Expert Services team. The ideal candidate will possess strong expertise in managing PSA (Professional Services Automation) tools, with hands-on experience in tools such as Salesforce, and will play a key role in managing the day-to-day operational activities. In addition to PSA tool management, the candidate will handle regional billing, resource allocation, and support reporting. Strong skills in Excel and PowerPoint and excellent communication.

WHAT YOU WILL BE DOING

• Take ownership of the day-to-day operations within the PSA tool (eg, Salesforce), ensuring accurate project creation, resource assignments, and billing information.
• Manage and update project timelines, tasks, milestones, and resource allocations in the PSA system to ensure alignment with project objectives.
• Continuously monitor the accuracy of data within the PSA tool, ensuring seamless project execution and reporting.
• Assist the Expert Services team in utilizing PSA tools to optimize workflows and enhance operational efficiency.
• Oversee region-level billing processes within the PSA tool, ensuring the timely and accurate submission of billing milestones based on project deliverables and contractual terms.
• Work closely with the finance team to reconcile project-related billing discrepancies and resolve any issues related to invoicing.
• Use the PSA tool to generate financial reports, track utilization, and project margins, and provide insights on project financial health.
• Generate regular project and financial reports using the PSA tool and Excel, providing stakeholders with key performance metrics, project status, and financial health updates.
• Maintain project documentation, including contracts, change orders, and other critical records within the PSA system.
• Identify areas for improvement in the use of the PSA tool, recommending and implementing changes to enhance data accuracy, project tracking, and resource management.

WHAT YOU BRING

• 2-3 years of experience in a PMO or project coordination role, with significant hands-on experience in managing PSA tools (eg, Salesforce, FinancialForce, or similar systems).
• Strong knowledge and practical experience in utilizing PSA tools for project management, resource allocation, billing, and reporting.
• Expertise in Excel, including data analysis, pivot tables, VLOOKUP, and report generation.
• Proficient in creating and delivering professional PowerPoint presentations for internal and external stakeholders.
• Excellent verbal and written communication skills, with the ability to collaborate with global teams and stakeholders.
• Willingness to work flexible hours to accommodate US morning meetings and collaboration.

If required for this role, you will:

• Complete security privacy literacy and awareness training during onboarding and annually thereafter
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
• Data Classification, Retention Handling Policy
• Incident Response Policy/Procedures
• Business Continuity/Disaster Recovery Policy/Procedures
• Mobile Device Policy
• Account Management Policy
• Access Control Policy
• Personnel Security Policy
• Privacy Policy