Academic Coordinator

This is a remote position.

Want to work at the center of operations in one of Australia’s fastest-growing education companies? To make sure students, teachers, and teams have everything they need to deliver a smooth learning experience every single day?

At Contour, we are looking for a proactive and detail-oriented Academic Coordinator to support the day-to-day operations of our academic programs. You will ensure that all learning materials, communication channels, and schedules are well-maintained and that students receive timely support whenever they need it.

This role is ideal for someone who is organized, reliable, and enjoys working behind the scenes to make sure systems run smoothly.

We provide an ecosystem of support that includes weekly small-group tutoring, one-on-one personal guidance, and a comprehensive online learning portal filled with resources and workshops. Our students consistently achieve exceptional results in school assessments, selective entry exams, and university preparation.

Behind the scenes, we operate on lean systems, automation, and strong cross-team collaboration that allow us to scale quickly while maintaining a premium learning experience for every student.

• Manage the Learning Management System (LMS) by uploading new course materials and ensuring the latest versions are available on time.
  
• Respond to student and parent queries through messaging and email platforms in a timely and professional manner.
  
• Conduct initial communication or support calls to resolve academic or scheduling queries.
  
• Monitor and resolve operational tickets or requests raised by students or internal teams.
  
• Communicate updates about course materials, schedules, or learning resources to the relevant departments.
  
• Maintain and update academic schedules and help students resolve any scheduling issues.
  
• Support special projects and operational tasks assigned by the academic or operations teams.
  

• A collaborative and supportive work environment.
  
• The opportunity to work with multiple teams across academic, operations, and student support functions.
  
• A clear and structured workflow with defined responsibilities.
  
• Space to learn and grow within education operations and coordination roles.
  

• Bachelor’s degree in any discipline (Education, Administration, or related fields preferred).
  
• 1 to 2 years of experience in academic coordination, operations, or administrative roles.
  
• Excellent written and verbal communication skills.
  
• Strong organizational and multitasking ability.
  
• Attention to detail and a proactive problem-solving mindset.
  
• Comfort using digital tools and learning management systems.
  

• Prior experience in an EdTech or education support environment.
  
• Familiarity with online scheduling tools or ticketing systems.
  
• Understanding of academic workflows such as resource management and student communication.
  
• A process-driven mindset with the ability to handle multiple requests efficiently.
  

Perks, Culture, and Growth

• Remote-first: Work from anywhere in India
  
• Competitive salary: 4 5 LPA
  
• Structured workweek: 8 hours per day, 6 days a week (one fixed weekday off)
  
• Learning opportunities: Exposure to academic systems, LMS tools, and student operations
  
• Growth path: Opportunity to move into academic operations or management roles over time
  
• Supportive culture: Transparent communication and clear processes