Zonal Sales Manager

Role & responsibilities

1. Telesales Team Management

• Oversee the telesales team to achieve daily, weekly, and monthly loan conversion targets.
• Monitor call quality, sales-pitch effectiveness, and customer engagement metrics.
• Provide regular training and coaching to enhance dialing efficiency and conversion rates.
• Audit telesales calls, deliver constructive feedback, and implement corrective action plans.
• Address and resolve telecaller queries and operational challenges in real time.
• Ensure prompt and accurate transfer of qualified leads to the field-sales team for loan processing.

2. Lead Conversion & Sales Optimization

• Personally handle high-value leads to maximize loan disbursement.
• Ensure swift follow-up on all generated leads according to SLAs.
• Streamline the telesalesfield-sales handoff to reduce turnaround time.
• Minimize unnecessary travel by coordinating with field officers on strategic allocations.

3. Field Sales Team Coordination & Route Planning

• Plan and assign daily routes for field executives, maximizing coverage and productivity.
• Track field-sales movements to identify inefficiencies and prevent idle time.
• Validate field officers reports through random audits of on-site visits.
• Resolve daily operational queries for field staff to keep processes running smoothly.

4. Performance Monitoring & Reporting

• Track and analyze conversion rates across telesales and field sales channels.
• Generate and present daily, weekly, and monthly performance reports to senior management.
• Identify process bottlenecks and recommend improvements to increase throughput.
• Foster seamless coordination between telesales and field teams to accelerate loan approvals.

Preferred candidate profile

• Proven leadership ability with strong coaching, mentoring, and team-motivation skills.
• Hands-on experience with CRM platforms, lead-tracking tools, and sales-analytics dashboards.
• Excellent problem-solving aptitude with a track record of handling real-time operational issues.
• Strong organizational skills and time-management capabilities to optimize multi-channel workflows.
• Proficiency in data analysis and making data-driven decisions to improve conversion metrics.
• Familiarity with Aligarh and surrounding rural markets for better on-ground reach.
• Prior exposure to route-optimization tools or field-sales tracking apps.