Job
Description
We are looking for a skilled professional with 6 to 11 years of experience to lead our Workforce Operations team in Bengaluru. The ideal candidate will have a strong background in HR operations and management, with excellent communication and problem-solving skills. Roles and Responsibility Provide on-the-ground day-to-day oversight to all USI Workforce Operations Specialists/Sr Specialists. Execute and support HR transactions in Workday and other centralized operational processes. Monitor and report on HR Service Desk metrics to ensure service level agreements (SLAs) are met. Supervise quality reviews of tickets to drive service improvement. Identify, improve, and eliminate barriers to enable team success. Collaborate with the Workforce Operations Manager on system testing for software updates and business process changes in Workday. Conduct regular audits of Workforce Operations processes to support data integrity, accuracy, and compliance. Lead or support Talent Operations projects/initiatives to ensure key operational and system processes enable success. Provide day-to-day direction and oversight of the local Workforce Operations team responsible for most employee life-cycle transactions. Address knowledge gaps related to Workday processes and provide or coordinate additional training for the team as needed. Coach, train, and provide development opportunities to develop staff, while also providing performance feedback with direct reports as required by established performance planning and review processes within the firm. Perform other duties as assigned. Job Requirements Minimum 6 years of experience in HR operations and management, preferably in a similar role. Strong understanding of HR service delivery administration and excellent written and verbal communication skills. Experience working with HRIS systems, preferably Workday, and familiarity with service desk environments. Proven management skills, strong customer service focus, and attention to detail are essential. Ability to handle assignments that are confidential and complex with considerable discretion, judgment, and tact. Demonstrated ability to utilize HRIS applications and understand the downstream implications of transactions. Associates or Bachelors Degree in Human Resources or a related field is preferred. Working knowledge of Human Resources, Payroll, Benefits, or other Talent-related end-to-end processes. Excellent written and verbal communications, strong attention to detail, and quality are required. Ability to work collaboratively with peers internally and external business partners. Highly organized with strong follow-through skills, able to manage concurrent projects and/or programs. Ability to work well under pressure, meet established targets and goals in a high volume, fast-paced, and rapidly changing work environment. Ability to work independently, effectively prioritize work, and consistently meet daily, weekly, and monthly deadlines.
