Warehouse Head

Position Overview The Warehouse Head will be responsible for overseeing end-to-end warehouse and dispatch operations at a strategic level. This role is focused on process optimization, cost control, technology adoption, and overall efficiency enhancement, while ensuring that teams execute operations smoothly. The Warehouse Head will act as a key link between management and ground teams, driving continuous improvement and ensuring alignment with business goals. Key Responsibilities 1. Strategic Oversight Provide overall supervision of warehouse and dispatch functions. Ensure processes and SOPs are being followed effectively across receiving, storage, order processing, and dispatch. Review periodic operational reports and intervene where improvements are needed. 2. Process Optimization & Efficiency Identify gaps and bottlenecks in current warehouse and dispatch workflows. Implement best practices, automation, and system-driven solutions (ERP/WMS improvements). Optimize layout, manpower allocation, and dispatch planning for cost and time efficiency. 3. Vendor & Logistics Management Develop and maintain strong relationships with logistics partners and service providers. Negotiate contracts, rates, and service terms to reduce logistics costs. Evaluate partner performance and identify alternatives where needed. 4. Inventory Control & Audit Ensure accuracy of inventory by overseeing periodic cycle counts and audits. Monitor stock reporting and reconciliation between physical and system inventory. Establish strong controls to reduce pilferage, damages, and discrepancies. 5. Team Leadership & Governance Lead warehouse and dispatch managers/supervisors by setting clear expectations and KPIs. Mentor and develop middle management to ensure smooth ground-level execution. Establish a culture of accountability, compliance, and continuous improvement. 6. Compliance & Risk Management Oversee compliance with GST, e-way bills, and statutory documentation. Ensure safety standards, fire-fighting measures, and workplace hygiene are strictly followed. Mitigate risks related to logistics delays, stock discrepancies, or manpower issues. 7. Reporting & Business Alignment Review MIS reports on dispatch performance, inventory accuracy, and logistics cost. Align operational strategy with sales, retail, and eCommerce growth targets. Key Skills & Competencies Strong background in warehouse and dispatch/logistics management at a leadership level. Expertise in process improvement, automation, and cost optimization. Strong commercial acumen and vendor negotiation skills. Ability to lead managers and ensure accountability.