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Walk In Interview - Axis Bank - VKYC Officer Mumbai Vile Parle

Walk In Interview - Axis Bank - VKYC Officer Mumbai Vile Parle

Axis Bank

2 - 7 years

1 - 4 Lacs

Mumbai

Posted:8 hours ago| Platform:

Apply

Skills Required

vkyc video kyc relationship voice Ticketing Email Query documents back office customer service Calls business development Retention Servicing sales Customer Relationship operations Chat Escalations Client Customer Service Operations International Handling Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Walk In Axis Bank - VKYC Officer Mumbai Vileparle

Contact : Ganesa Subramanian

Number : 8056659888 (Whatsapp only ) share cv to this number

Video KYC (VKYC) officer

immediate JOINERS PREFERRED (max 20 - 30 days notice period only can apply)

Mention Ganesa HR on top of your resume

About Axis Virtual Centre:

About the Role:

Key Responsibilities:

Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customers product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience
Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards.
Utilize effectively all applications, tools, and databases used to process transparent end to-end client support.
Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.

Qualifications:

2+ year of experience in BFSI industry, preferably in a phone/video banking/telesales setup.
Prior experience is Banking ops/Sales preferred but not mandatory.
Minimum of 15 Years of formal Education.

Role Proficiencies:

Proficient with systems related to Banking transactions and services and simple resolutions for video connects thru different devices.
Strong willingness to work in a digital-banking setup
Teamwork, verbal and written excellence, resilience and highly motivated.
Must be flexible and understanding in a challenging and ever-changing environment
Excellent communication skills both written and verbal

es

Preferred candidate profile

Perks and benefits

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