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2.0 - 6.0 years
0 Lacs
halol, gujarat
On-site
As a Technician - I at Sun Pharmaceutical Industries Ltd, located in Halol 1 - Plant, you should hold a Diploma qualification along with a minimum of 2 years of experience. In this role, you will be authorized to sign various Engineering GMP documents, Breakdown Maintenance Memos, and Preventive Maintenance checklists and history cards. Your key responsibilities will include promptly attending to breakdowns and maintenance tasks related to electrical systems. You will be required to execute preventive maintenance as per the schedule, update the checklist, and maintain the history card. Effective coordination with inter-departments such as QA and Production is essential for the smooth functioning of operations. You will also be responsible for handling and monitoring HT & LT and critical panels, as well as operating and maintaining DG Sets and UPS systems. In case of power failures, you will be expected to manage the activities efficiently. Additionally, you will be involved in modification-related activities and work towards energy conservation initiatives. Project work related to the up-gradation of systems and equipment will also be a part of your role. Ensuring that GMP documents are maintained as per the Standard Operating Procedures (SOP) is crucial for compliance and operational efficiency.,
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
You should be a graduate or diploma holder in Biomedical Engineering with 3-5 years of experience in handling and marketing clinical lab instruments. However, the qualification requirement may be relaxed for individuals with a proven track record. Your responsibilities will include effectively communicating with clients, demonstrating fluency in both national and local languages, and showcasing self-motivation and a proactive approach towards tasks. If you meet the basic requirements of this role and have the necessary experience in the field, we encourage you to apply and showcase your skills in handling and marketing clinical lab instruments effectively.,
Posted 1 day ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
You will be responsible for handling and managing both new and existing shades efficiently. Your role will involve conducting workability trials for new colors and participating in the development of new materials such as PT-ED chemicals, Sealer, PVC, SGC, and Hot wax materials. Additionally, you will be required to operate equipment and troubleshoot any issues that may arise. You will also be involved in upgrading equipment in existing paint shops by incorporating the latest technology and energy-efficient solutions. Furthermore, you will be responsible for analyzing the performance of lab equipment and planning for their upgradation or renewal as needed. It is essential to have a good understanding of paints, their application technology, as well as the ability to identify and address any related issues effectively. Experience in working with painting robots, both online and offline, for body and bumper applications will be advantageous. You should also be capable of addressing any robot and teaching issues that may occur. Moreover, you will be involved in designing low viscous and high viscous material circulation systems to ensure smooth operations. Your expertise in this area will be crucial for the overall success of the projects you will be working on.,
Posted 1 day ago
8.0 - 13.0 years
0 - 0 Lacs
bangalore, oman, zimbabwe
On-site
Our company is growing rapidly and is searching for experienced candidates for the position of banquet chef. If you are looking for an exciting place to work, please take a look at the list of qualifications below. Responsibilities for banquet chef Provide support and leadership to accomplish our Medallia food quality score Conduct a frequent walkthrough of Banquet, Garde Manger and Main Kitchen areas and direct respective personnel to correct any deficiencies ensuring that quality and details are being maintained Provide Banquet Sous Chefs and Line Level Associates with proper training with developmental opportunities that will aid in their career aspirations Meet with Banquet Sous Chefs to review schedules, assignments, anticipated business levels, changes and other information pertinent to the job performance Provide management and support of all Banquet kitchen employees ensuring proper scheduling and vacation planning Oversee and provides management and support of all kitchen employees ensuring proper scheduling and vacation planning Walk all banquet functions daily and review daily menus, offering feedback to Banquet Sous Chefs Check and ensure that all opening/closing duties are completed to standard Assist management in hiring, training, supervising and scheduling associates Prepare, cook, and present food in accordance with productivity standards, costs controls and forecast
Posted 2 days ago
1.0 - 5.0 years
0 Lacs
hyderabad, telangana
On-site
The position of Lab Helper is currently open for a temporary appointment for 11 months, with the possibility of extension for another 3 years based on performance and funding availability. As a Lab Helper, your primary responsibilities will include performing laboratory tests, preparing samples, and ensuring the production of accurate and reliable data. It is essential to work collaboratively with the lab team to facilitate efficient operations and contribute to the collection of valid results. Additionally, you may be required to undertake any other tasks related to the project as assigned by the PI/Co-PI. The ideal candidate for this role should have a minimum qualification of SSC or ITI Pass and at least one year of relevant technical experience in central/state or private institutions/industries handling and maintaining structural engineering laboratory works. Candidates with experience as a Lab Assistant and proficiency in handling, maintaining, and operating structural engineering laboratory equipment will be highly preferred. Knowledge of various technical skills such as fabrication, welding, drilling, and operating heavy equipment, as well as concrete casting, is desirable. Applicants should be below 35 years of age to be considered for this position. The selection process will be based on academic records and relevant work experience, with shortlisted candidates being notified via email for an online interview. Meeting the minimum eligibility criteria does not guarantee an interview, as the PI reserves the right to keep the position vacant if no suitable candidate is identified. Interested candidates who meet the specified criteria are required to complete the Google form by the deadline of 17th January 2024. Incomplete applications will not be evaluated. For any inquiries or assistance, candidates can reach out via email to meenakshi@ce.iith.ac.in.,
Posted 2 days ago
2.0 - 7.0 years
1 - 4 Lacs
Mumbai
Work from Office
Walk In Axis Bank - VKYC Officer Mumbai Vileparle Contact : Ganesa Subramanian Number : 8056659888 (Whatsapp only ) share cv to this number Video KYC (VKYC) officer immediate JOINERS PREFERRED (max 20 - 30 days notice period only can apply) Mention Ganesa HR on top of your resume Job description Video KYC Job Description About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience. About the Role: The Video KYC Officer is part of the liability team under AVC, Axis Bank, which handles the NTB acquisitions and liability products. They need to be proficient in the completing the Video based KYC norms to help the customer be digitally on-boarded, and should possess working knowledge of Retail Asset products, Banking operations, Investment options and Card products. The VKYC Officer uses digital skills, operational knowledge and impactful client interactions to deliver on the promise of accurate and compliant VKYC for the customer and ensuring a pleasant journey in digital on boarding process, also exploring for any other up sell/cross-sell opportunities wherever possible. Key Responsibilities: Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customers product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards. Utilize effectively all applications, tools, and databases used to process transparent end to-end client support. Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations. Qualifications: Optimal qualification for success on the job is: 2+ year of experience in BFSI industry, preferably in a phone/video banking/telesales setup. Prior experience is Banking ops/Sales preferred but not mandatory. Minimum of 15 Years of formal Education. Role Proficiencies: For successful execution of the job, the candidate should possess the following: Proficient with systems related to Banking transactions and services and simple resolutions for video connects thru different devices. Strong willingness to work in a digital-banking setup Teamwork, verbal and written excellence, resilience and highly motivated. Must be flexible and understanding in a challenging and ever-changing environment Excellent communication skills both written and verbal es Preferred candidate profile Perks and benefits
Posted 3 days ago
2.0 - 5.0 years
0 - 0 Lacs
nashik
On-site
Communication & Liaison: Serve as a central point of contact for internal teams, clients, vendors, and stakeholders related to [mention specific area, e. g., project activities, event logistics, departmental initiatives]. Facilitate clear and timely communication, ensuring all parties are informed of progress, changes, and requirements. Draft and send out professional correspondence, emails, and reports. Administrative & Operational Support: Manage schedules, appointments, and meeting logistics, including preparing agendas and taking minutes. Organize, maintain, and update records, documents, and databases accurately. Assist with budgeting, expense tracking, and invoicing related to coordinated activities. Oversee inventory, procurement, and distribution of necessary resources or materials. Project/Event/Program Coordination (Choose/Combine as applicable): If Project Coordinator: Monitor project timelines, track deliverables, and ensure adherence to project plans. Assist in resource allocation and follow up on task completion. If Event Coordinator: Assist in planning, organizing, and executing events (e. g., corporate meetings, client workshops, marketing campaigns) from conception to completion. Manage vendor relations and on-site logistics. If Program Coordinator: Support the implementation of various programs, track participant progress, and manage program-specific documentation. Problem-Solving & Follow-up: Anticipate potential issues and proactively work to resolve them or escalate to appropriate personnel. Conduct regular follow-ups to ensure tasks are completed and deadlines are met. Identify opportunities to streamline processes and improve efficiency. Reporting & Documentation: Prepare regular reports on progress, status updates, and key metrics for management and stakeholders. Ensure all necessary documentation is completed, organized, and accessible.
Posted 3 days ago
0.0 - 1.0 years
0 - 0 Lacs
Coimbatore
Work from Office
Part-Time Tuition Teacher Freshers Welcome! Fixed salary: 3,000/month. Work MonSat, 5:30-8:30 PM (3 hrs/day). Must be UG student or recent graduate (any stream) Strong subject knowledge & teaching passion 3 km radius preferred.
Posted 3 days ago
2.0 - 7.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Handling of different unit operations like Batch charging, Solvent receiving & Charging, Layer separation, Work up, Distillation & Sparkler filtration, Transfer the reaction mass, Crystallization, Centrifugation, drying, milling, sieving and packing etc. Follow the Instructions as per BMR. Timely completion of Batch as per the Schedule given by department Head / Designee. Raw material cross verification before charging the Batch. To Co-ordinate with QC during batch execution and equipment cleaning to get the analytical report / results. Ensure the cleaning, sanitization as per procedure and recording in document. Follow up of Safety and cGMP during the production. Follow the SOPs during manufacturing process. Good documentation practice & Online entry in BMR and ECR. Updation of usage log, Weighing balance log. Personal hygiene. Prior intimation to Engineering department and QC department for good support. Before handling any raw materials or solvents SDS of respective raw materials should know. Co-ordinate with other production employees for smooth operations. Ensure Data Integrity & Training. Any other work allotted by Head Production / Designee. Desired Candidate Profile 2 -7 years of experience in the chemical manufacturing industry with expertise in Production Planning, Shift Planning, Manpower Handling, Daily Production Planning, Handling, Monitoring & Cross Functional Coordination, Bachelor's degree in Chemistry (B.Sc) or Chemical Engineering (B.Tech/B.E.). Strong understanding of chemical processing techniques and quality control measures.
Posted 3 days ago
8.0 - 12.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Pre(Roles and Responsibilities Manage daily production planning, ensuring the timely execution of tasks. Oversee cross-functional coordination for smooth shift operations. Handle manpower effectively, allocating resources efficiently. Monitor and control daily production targets, identifying areas for improvement. Plan and execute shift schedules to meet productivity goals. Follow the Good Documentation Practice and cGMP guidelines during production. Execution of Equipment qualifications. Execution of Production planning, Handling and monitoring unit operations (Reactions, Distillation, Crystallization, Centrifugation, drying, milling, sieving, and packing), Spray dryer (Closed Loop Circuit Spray Dryer) handling and operation. Desired Candidate Profile 5 -12 years of experience in the chemical manufacturing industry with expertise in Production Planning, Shift Planning, Production Supervising, Manpower Handling, Daily Production Planning, Handling, Monitoring & Cross Functional Coordination, Bachelor's degree in Chemistry (B.Sc) or Chemical Engineering (B.Tech/B.E.). Strong understanding of chemical processing techniques and quality control measures.
Posted 3 days ago
0.0 - 3.0 years
1 - 2 Lacs
Pune
Work from Office
Process- customer service , Voice Process Experience- fresher/experience Good communication skills in Hindi & Marathi and Basic English Salary: Fresher- Upto 12k in hand + incentives Exp - Upto 16k in hand + incentives. Required Candidate profile HSC is mandate To schedule your interview Call or send your CV through WhatsApp HR Swapnali:- 9822946582 Perks and benefits Good incentive and Opportunities
Posted 4 days ago
1.0 - 5.0 years
3 - 7 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. salary 8.5lks call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459
Posted 6 days ago
8.0 - 10.0 years
0 - 0 Lacs
chennai
On-site
Job Title: Lead Generalist/ HR Manager Require candidates only from Chennai. Job Title: Lead -HR Generalist Location: Ambattur, Chennai Employment Type: Full-Time About the Role: We are seeking a dynamic and experienced Lead - HR Generalist/ HR Manager to join our team. This role demands a proactive and people-centric professional with a solid foundation in HR operations, excellent communication skills, and strong proficiency in Zoho People. The ideal candidate will have hands-on experience in HR policy creation, audits, POSH compliance, employee engagement, and reporting. Key Responsibilities: HR Systems & Zoho People: Own and manage Zoho People as the primary HRMS tool. Ensure data accuracy, manage workflows, onboarding, offboarding, attendance, and leave modules. Generate reports and insights for leadership on a regular basis. HR Policy Management: Draft, review, and update company HR policies in alignment with legal compliance and industry standards. Conduct periodic HR audits to ensure policy adherence and documentation accuracy. POSH Compliance & Grievance Handling: Ensure implementation and compliance with the POSH policy. Act as the first point of contact for employee grievances related to POSH; coordinate with the ICC as needed. Employee Engagement: Organize and lead monthly employee gatherings, internal communications, and announcement sessions. Build a strong culture through consistent and engaging employee touchpoints. Reporting & Analytics: Create and maintain HR dashboards and reports using MS Excel and Zoho People. Monitor key HR metrics such as attrition, attendance trends, and engagement scores. Employee Engagement: Good exposure in Performance management system Create quarterly newsletters Requirements Required Skills & Experience: Mandatory experience with Zoho People (at least 2+ years). Excellent verbal and written communication skills. Strong understanding of HR policies, labor laws, and audit processes. Knowledge of POSH regulations with hands-on grievance handling experience. Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards). Strong interpersonal skills, detail-oriented, and a team player. Preferred Qualifications: Bachelor's/Master's degree in Human Resources, Business Administration, or related field. Certification in labor laws, POSH, or HR analytics is a plus. Benefits What We Offer: A collaborative and inclusive culture. Opportunities to lead HR initiatives and make a tangible impact. Flexible working culture and access to growth opportunities.
Posted 6 days ago
1.0 - 6.0 years
1 - 4 Lacs
Bidar, Puttur, Vijayapura
Work from Office
Lead and manage the activities of sales team Identify business opportunities & Build strong client relationships Implement sales strategies by analyzing market trends Monitor sales targets & team performance Meet & exceed revenue targets Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 6354326108 Sr HR Shubham Y. Perks and benefits On Roll - Full Time Insurance Career Mediclaim
Posted 6 days ago
1.0 - 6.0 years
1 - 4 Lacs
Karur, Puducherry, Thanjavur
Work from Office
Lead and manage the activities of sales team Identify business opportunities & Build strong client relationships Implement sales strategies by analyzing market trends Monitor sales targets & team performance Meet & exceed revenue targets Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 6354326108 Sr HR Shubham Y. Perks and benefits On Roll - Full Time Insurance Career Mediclaim
Posted 6 days ago
1.0 - 6.0 years
1 - 6 Lacs
Kolhapur, Panaji, Karad
Work from Office
Manage insurance sales through brokers Motivate team for sales Support advisors through training & joint sales calls. deliver new business & renewal business through advisors. Identify new opportunities for cross-selling and upselling life insurance. Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 87994 05567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim
Posted 6 days ago
0.0 - 5.0 years
3 - 7 Lacs
Pune
Work from Office
Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459
Posted 1 week ago
0.0 - 5.0 years
3 - 7 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459
Posted 1 week ago
0.0 - 5.0 years
2 - 4 Lacs
Kochi, Kannur, Malappuram
Work from Office
Manage and handle walk-in customers Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any graduate with min 1 year of sales exp Good communication skills Leadership/Convincing skills Understanding of client requirement Share CV at Janvi@theinfinityspace.com / 8799459860 Sr HR Janvi Perks and benefits On Roll with Axis Group Mediclaim Career Growth
Posted 1 week ago
1.0 - 6.0 years
2 - 4 Lacs
Rajahmundry, Vijayawada, Hyderabad
Work from Office
Oversees daily team workflow Provides guidance and training to team Ensures achievement of performance and quality Handles conflict resolution and team motivation Monitors and reports on team performance Implements process improvements for efficiency Required Candidate profile Any graduate with min 1 year of sales exp Good communication skills Leadership/Convincing skills Understanding of client requirement Share CV at Janvi@theinfinityspace.com / 8799459860 Sr HR Janvi Perks and benefits On Roll with Kotak Group Mediclaim Career Growth
Posted 1 week ago
1.0 - 6.0 years
2 - 4 Lacs
Hubli, Chennai, Coimbatore
Work from Office
Oversees daily team workflow Provides guidance and training to team Ensures achievement of performance and quality Handles conflict resolution and team motivation Monitors and reports on team performance Implements process improvements for efficiency Required Candidate profile Any graduate with min 1 year of sales exp Good communication skills Leadership/Convincing skills Understanding of client requirement Share CV at Janvi@theinfinityspace.com / 8799459860 Sr HR Janvi Perks and benefits On Roll with Kotak Group Mediclaim Career Growth
Posted 1 week ago
0.0 - 4.0 years
2 - 4 Lacs
Kolhapur, Nagpur, Nashik
Work from Office
Manage customers and ensure satisfaction Drive business growth through the team Lead and manage the activities of sales team Develop and implement sales strategies Generate business through team & close leads. Required Candidate profile Any graduate with min 1 year of sales exp Good communication skills Leadership/Convincing skills Share CV at Meera@theinfinityspace.com whatsapp - 7046250645 HR Meera Perks and benefits on roll Mediclaim Career growth
Posted 1 week ago
0.0 - 4.0 years
2 - 4 Lacs
Panaji, Pune, Sangli
Work from Office
Manage customers and ensure satisfaction Drive business growth through the team Lead and manage the activities of sales team Develop and implement sales strategies Generate business through team & close leads. Required Candidate profile Any graduate with min 1 year of sales exp Good communication skills Leadership/Convincing skills Share CV at Meera@theinfinityspace.com whatsapp - 7046250645 HR Meera Perks and benefits on roll Mediclaim Career growth
Posted 1 week ago
0.0 - 4.0 years
2 - 4 Lacs
Himatnagar, Ahmedabad, Anand
Work from Office
Manage customers and ensure satisfaction Drive business growth through the team Lead and manage the activities of sales team Develop and implement sales strategies Generate business through team & close leads. Required Candidate profile Any graduate with min 1 year of sales exp Good communication skills Leadership/Convincing skills Share CV at Meera@theinfinityspace.com whatsapp - 7046250645 HR Meera Perks and benefits on roll Mediclaim Career growth
Posted 1 week ago
2.0 - 5.0 years
0 - 0 Lacs
mumbai city
On-site
We are looking for a smart and detail-oriented Quotation & Costing Executive to join our growing team. The ideal candidate should have experience in preparing quotations, handling RFQs, and coordinating with suppliers and internal teams. Key Responsibilities: Study customer RFQs, drawings, and specifications to prepare accurate and competitive quotations. Coordinate with Purchase & Estimation teams to get product pricing, lead times, and other required inputs. Call/follow up with clients and vendors to close pricing and technical clarifications. Double-check all quotations for accuracy and ensure alignment with company policies and profit margins. Maintain updated costing sheets and quotation templates. Recommend improvements in quotation format, pricing strategy, and workflow to improve efficiency and win rates. Key Skills Required: Quotation & RFQ Handling Technical Understanding (Steel Pipes & Tubes Preferred) Supplier Coordination Costing & Pricing MS Excel & Document Management Strong Communication Skills
Posted 1 week ago
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The handling job market in India is thriving with opportunities for individuals looking to build a career in this field. Handling roles encompass a wide range of job titles and responsibilities, including customer handling, material handling, baggage handling, and more. With the growth of various industries in India, the demand for handling professionals is on the rise.
These major cities in India are actively hiring for handling roles across different industries, offering a plethora of job opportunities for job seekers.
The average salary range for handling professionals in India varies based on experience and job role. Entry-level positions may offer salaries starting from INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.
In the handling field, a typical career path may progress from roles such as Customer Service Executive or Warehouse Associate to Team Leader, Manager, and eventually Director of Operations. Advancement in this field often requires gaining hands-on experience, developing leadership skills, and staying updated with industry trends.
In addition to handling skills, professionals in this field are often expected to possess strong communication skills, problem-solving abilities, attention to detail, and the ability to work well under pressure. Knowledge of inventory management systems and logistics processes can also be beneficial.
As you prepare for handling job interviews in India, remember to showcase your relevant skills and experiences confidently. Stay updated with industry trends, practice common interview questions, and demonstrate your ability to handle challenges effectively. With the right preparation and mindset, you can land a fulfilling job in the handling field in India. Good luck!
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