About the job IT Support Engineer Career Level : Mid-level Location : Onsite- Gurugram Who We Are: This is Spearhead Technology — where every challenge is an opportunity, and every solution is a masterpiece in the making. As a full-lifecycle IT company, we transcend mere delivery; we engineer success. From inception to implementation, our seasoned expertise shepherds every phase of the journey. Be it planning, analysis, design, development, testing, or the seamless transition to production, we stand as steadfast partners in our clients’ progress. At Spearhead Technology, quality isn't a mere aspiration—it's our ethos. Rooted in Tech Advisory, our methodology is guided by insights that spark transformative outcomes. We recognize the paramount importance of talent retention. Through a steadfast commitment to work-life balance, competitive remuneration packages, and an optimized operational model, we ensure our team remains as exceptional as our services. Step into Spearhead Technology, where innovation meets precision, and together, let's sculpt the future of technology with finesse and distinction. Requirements We areseeking an experienced IT Support Engineer to manage and support ourorganization's IT infrastructure, ensure the seamless operation of our systems,and provide technical assistance to end users. The ideal candidate will have astrong background in network security, cloud resource management, and ITequipment handling, as well as experience in supporting diverse operatingsystems and software platforms. KeyResponsibilities: Manage and support VPN access for remote users, troubleshoot connectivity issues, and ensure secure and stable VPN operations. Configure and manage firewalls to enhance network security and optimize performance. Administer user accounts and enforce password policies. Assist users with password resets and account access issues. Software Updates and Endpoint Management. Manage and support all software patch releases and updates. Possess knowledge or experience in Zoho Endpoint management. Manage user accounts and resources in cloud platforms, including Azure and AWS. Create and maintain IT documentation, user guides, and standard operating procedures (SOPs). Provide hardware and software support across multiple platforms, including Windows, Mac, and Linux. IT Equipment Management: Handle procurement, inventory, and maintenance of IT equipment. Communicate effectively in English, both written and spoken. Demonstrate proficiency in managing RingCentral and Office 365 environments. RequiredSkills and Qualifications: Bachelor’s degree in Technology (B.Tech) or equivalent. 4-6 years of experience in IT support and network administration. Strong knowledge of VPN, firewall configurations, and network security. Familiarity with Zoho Endpoint management and cloud platforms such as Azure and AWS. Hands-on experience with hardware/software support for Windows, Mac, and Linux. Office 365 administration Excellent written and verbal communication skills in English. Experience in handling IT procurement and managing IT assets. Proficiency in Zoho Desk and RingCentral is a plus. Benefits What’s in it for you: At Spearhead Technology, we prioritize your well-being and professional growth. Here's what you can expect: Achieve a healthy work-life balance. Competitive compensation and abundant growth opportunities. Enjoy a standard 5-day workweek with 2 fixed weekly offs. Experience an employee-centric environment with supportive policies. Benefit from family-friendly and flexible work arrangements. Access our Performance Advancement and Career Enhancement (PACE) initiative and discover opportunities for both personal and professional growth. From tailored career development plans to expert counseling services, PACE empowers you to chart your course to success with confidence and clarity. Elevate your career trajectory with our Learning & Development (L&D) program. Join our team and embark on a transformative journey of upskilling and self-discovery. With continuous learning as your compass, you'll not only enhance your expertise but also open doors to new opportunities, paving the way for career growth and fulfillment. Please note : At Spearhead Technology, we value the importance of collaboration, learning, and fostering connections with clients, peers, leaders, and communities. While some in-person engagement may be required for certain roles, we are committed to providing flexibility to accommodate your individual work-life balance needs. As an equal opportunities’ employer, Spearhead Technology welcomes and encourages applications from all members of society. We are dedicated to creating an inclusive environment where diversity is celebrated, and individuals are valued for their unique perspectives and contributions. We do not discriminate on the basis of race, religion or belief, ethnicity, disability, age, citizenship, marital or civil partnership status, sexual orientation, or gender identity. Roles and Responsibilities IT Support Engineer
