26 Vkyc Jobs

Walk In Axis Bank - VKYC Officer Mumbai Vileparle Contact : Ganesa Subramanian Number : 8056659888 (Whatsapp only ) share cv to this number Video KYC (VKYC) officer immediate JOINERS PREFERRED (max 20 - 30 days notice period only can apply) Mention Ganesa HR on top of your resume Job description Video KYC Job Description About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience. About the Role: The Video KYC Officer is part of the liability team under AVC, Axis Bank, which handles the NTB acquisitions and liability products. They need to be proficient in the completing the Video based KYC norms to help the customer be digitally on-boarded, and should possess working knowledge of Retail Asset products, Banking operations, Investment options and Card products. The VKYC Officer uses digital skills, operational knowledge and impactful client interactions to deliver on the promise of accurate and compliant VKYC for the customer and ensuring a pleasant journey in digital on boarding process, also exploring for any other up sell/cross-sell opportunities wherever possible. Key Responsibilities: Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customers product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards. Utilize effectively all applications, tools, and databases used to process transparent end to-end client support. Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations. Qualifications: Optimal qualification for success on the job is: 2+ year of experience in BFSI industry, preferably in a phone/video banking/telesales setup. Prior experience is Banking ops/Sales preferred but not mandatory. Minimum of 15 Years of formal Education. Role Proficiencies: For successful execution of the job, the candidate should possess the following: Proficient with systems related to Banking transactions and services and simple resolutions for video connects thru different devices. Strong willingness to work in a digital-banking setup Teamwork, verbal and written excellence, resilience and highly motivated. Must be flexible and understanding in a challenging and ever-changing environment Excellent communication skills both written and verbal es Preferred candidate profile Perks and benefits

Job Title: Training/Quality Analyst Department Name: Training & Quality Experience required: 2-3 Years (BPO Training & Quality) Minimum Qualification: Graduate Location: Gurgaon Job Summary: We are looking for a dynamic Trainer & Quality Analyst to join our team. This position requires someone with excellent communication, people skills, and a strong eye for detail. The candidate will be responsible for training new and existing agents and performing call quality audits to ensure compliance with internal standards. Training Responsibilities: Conduct onboarding and process training for new hires. Deliver refresher sessions based on process updates, errors, and business needs. Follow the designed SOP, materials, manuals, and assessments. Monitor and evaluate agent effectiveness & approach Well aware about Quality tools & having good command on Analysis Quality Analyst Responsibilities: Monitor inbound and outbound calls for compliance and quality standards as per the designed targets. Provide structured feedback to agents & share the insights on performance and improvement areas. Share daily observations with the team and reporting manager. What we are looking for: 2-3 years of experience of Fintech/NBFC in Training and Quality roles. Knowledge in Video KYC norms. Strong communication and presentation skills to effectively convey information and feedback. Excellent analytical and observation skills to identify trends and areas for improvement. Ability to multitask effectively in a fast-paced environment. Proficiency in MS Office (Excel, PowerPoint) and various call monitoring tools. Solid understanding of key BPO metrics such as AHT, FCR, CSAT, QA Score, etc. Educational Qualification: Graduate in any discipline.

Reporting to Manager - Operations Language Requirement: Kannada/Telugu, Hindi & English Responsibilities VCIP Officer will carry out customer identification process (CIP) through video calls performing due diligence checks and reviewing KYC documentation. Interaction quality complete and accurate capture of call interactions/Notes. Need to ensure whether defect rates kept under acceptable levels. VCIP Officer must exhibit the highest standard of customer service to ensure customers are comfortable through our verification process. Strict adherence to the lenders/Company credit policy & checklist Strict adherence to KYC norms as per RBI guidelines. Adherence of FTR processing and within prescribed TAT Requirements and skills Work experience as an KYC executive or similar role Excellent MS Office knowledge Outstanding organizational and time management skills Work experience required - minimum 1 year.

Role & responsibilities KYC applications timely review, with a feedback in line with laid down Bank Policy and Procedures Ensure that onboardings are originated in compliance with established policies and procedures Assist to enhance the quality of vKYC applications Ensure regulatory compliance Maintain working knowledge of relevant legislation, statutory instruments, codes of practice, and organization policies, and ensure adherence Preferred candidate profile 1+ year relevant experience preferably at a high-growth tech startup in the financial services space Ability to analyze documentation, as long as outstanding attention to details Ability to read large volumes of documents effectively and extract necessary information In-depth understanding of the risk mitigation strategies (KYC) Strong in oral communication, analytical and report writing skills Sense of teamwork, cooperative, and adaptable to change. Ability to work under pressure and problem-solving abilities Bachelors Degree Willing to work Nights and Weekends on a rotating shift basis Email- ext.monika.agarwal@unitybank.co.in

Hiring: Sr. Phone Banking Officer (Payroll Bank) Location: Gurugram Sec-39 / Andheri Salary: Up to 6 LPA Shift: Fixed 10 AM – 7 PM Eligibility: Graduate + Min 1 yr voice process exp (Banking/NBFC only) Call Simran: 9773553319 Required Candidate profile Job Role: – Manage 300–400 bank customers via outbound calls – Customer service + cross-selling (no field work) – Must have banking/NBFC voice process experience www.hyfly.in Call 9082104424 Sanika Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role & responsibilities Experience in Document Verification (DVU / KYC) in the Banks Account Opening Unit Video KYC Exposure: Must Team Handling : A team of 15-20 officers Products Handled : Saving and Current Account Location : Goregaon, Mumbai Exposure preference: Private Sector Bank Preferred candidate profile

Role & responsibilities Team Management Lead a team of Video KYC Officers ensuring performance targets are met. Monitor daily activities, call volumes, and quality of verifications. Coach and mentor team members to improve performance and compliance adherence. Operational Efficiency Ensure seamless video KYC operations with minimum errors and high customer satisfaction. Allocate resources effectively to manage volume spikes. Compliance & Quality Control Share CV at 9149271539 or manika.singhal@v-konnect.com References are highly appreciated!! Warm Regards, Manika Singhal V-Konnect Associates 621,Udyog Vihar, Phase-V, Gurgaon Email: manika.singhal@v-konnect.com Phone: 9149271539 www.v-konnect.com

Role & responsibilities Team Management Lead a team of Video KYC Officers ensuring performance targets are met. Monitor daily activities, call volumes, and quality of verifications. Coach and mentor team members to improve performance and compliance adherence. Operational Efficiency Ensure seamless video KYC operations with minimum errors and high customer satisfaction. Allocate resources effectively to manage volume spikes. Compliance & Quality Control Ensure KYC verifications adhere to RBI and internal bank guidelines. Implement periodic quality checks and audits to minimize errors/frauds. Customer Experience Drive superior customer service during onboarding. Handle escalations related to video KYC cases. Reporting & MIS Prepare and submit daily/weekly reports on productivity, quality, and TAT (Turnaround Time). Highlight key issues, risk trends, or non-compliance cases to senior management. Training & Development Ensure timely training and upskilling of team members on updated KYC guidelines, technology tools, and soft skills.

Skill, Knowledge & Trainings: Skills The incumbent must demonstrate the following skills: Interpersonal skills Communication/drafting skills Familiarity with working in a highly computerized environment Knowledge Should have basic awareness of financial markets. Should have good working knowledge of MS Office. Basic awareness of IT. Training Training in financial products is not a pre requisite but would be considered as an added advantage Core Competencies: The incumbent must demonstrate the following skills: Commitment, Self Motivation, Adaptability, Integrity Fluency in Written & Spoken English Interpersonal skills Communication/drafting skills Basic awareness of MS Office Functional Competencies: Basic awareness of Govt Securities Market. Awareness of various KYC norms including VKYC norms. Job Purpose: The incumbent will be responsible for handling the day to day operations of the department. Area of Operations Key Responsibility The position seeks to fulfil the requirement of being able to conduct day to day Business operations on an on-going basis and also exigencies arising out of Business Continuity Planning requirements. Perform normal day to day operations KYC / VKYC MIS and Reporting Member / Investor Support Supporting operations on a standalone as per various BCP scenarios Any Other Requirement: Should be ready to work in shifts and late hours. Should be ready to relocate to other CCIL office on a staggered and/or continuous basis, as and when required to do so.

Role & responsibilities KYC applications timely review, with a feedback in line with laid down Bank Policy and Procedures Ensure that onboardings are originated in compliance with established policies and procedures Assist to enhance the quality of vKYC applications Ensure regulatory compliance Maintain working knowledge of relevant legislation, statutory instruments, codes of practice, and organization policies, and ensure adherence Preferred candidate profile 1+ year relevant experience preferably at a high-growth tech startup in the financial services space Ability to analyze documentation, as long as outstanding attention to details Ability to read large volumes of documents effectively and extract necessary information In-depth understanding of the risk mitigation strategies (KYC) Strong in oral communication, analytical and report writing skills Sense of teamwork, cooperative, and adaptable to change. Ability to work under pressure and problem-solving abilities Bachelors Degree Willing to work Nights and Weekends on a rotating shift basis previous startup experience knowledge of the credit card or consumer finance industry in fintech

Payroll-Bank location: Gurugram 39 / Andheri Salary-Upto 6 lakhs Fixed Shift-10am to 7Pm Graduate with Min 1 yrs exp Voice process (Banking /NBFC Sector Mandatory) Jd Manage portfolio of 300 to 400 Banking Customers on calls call 9773553319 Simran Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

As a VKYC Specialist at TVS Credit, you'll lead the end-to-end video-based KYC process for customer onboarding. This role helps rapidly scale digital lending via secure remote verification, ensuring compliance with RBI and internal policies. Role & responsibilities Conduct live video KYC sessions with customers verifying identity documents (Aadhaar, PAN, DL, Voter ID, etc.) and performing liveness checks Ensure pre-KYC compliance : Aadhaar OTP/eKYC or offline document retrieval from DigiLocker or CKYC Capture geo-tagging , time stamping, and record the customers consent during each session Perform real-time document validation , verify facial match, and challenge for liveness (gestures or live tasks) . Maintain session records and upload video transcripts for internal audit and secondary review, ensuring adherence to RBI-secured storage norms Identify and escalate mismatches, discrepancies , or potential fraud promptly. Preferred candidate profile Bachelors degree in any discipline; degree in commerce, law, or IT preferred. 2–4 years in financial services , especially in KYC, onboarding, or customer verification roles.

Payroll-Bank location: Gurugram 39 / Andheri Salary-Upto 6 lakhs Fixed Shift-10am to 7Pm Graduate with Min 1 yrs exp Voice process (Banking /NBFC Sector Mandatory) Jd Manage portfolio of 300 to 400 Banking Customers on calls call 9773553319 Simran Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role & responsibilities Job Responsibilities: Handle VKYC Verification to address customer queries, complaints, and support issues. Resolve customer problems efficiently and professionally. Maintain a positive, empathetic, and professional attitude toward customers at all times. Provide accurate, valid, and complete information using the right methods/tools. Document all call information according to standard operating procedures. Follow communication scripts when handling different topics. Meet personal/team qualitative and quantitative targets. Requirements: Excellent verbal communication skills in [English / Hindi / Regional Language]. Basic computer knowledge (MS Office, email handling, etc.). Preferred candidate profile

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8080126356 Ekta www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role & responsibilities Handle Video calls in an efficient manner and ensure customer delight through exceptional service Execute Financial Transactions which include Funds Transfers (NEFT/RTGS/IMPS/IMT), KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc Verify customers KYC documents on a real-time basis You will be multi-skilled and shall be assigned to handle Video KYC for Banking, Credit Card and Personal Loan customers Should be a team player and flexible with work patterns To ensure personalized service & end-to-end resolution is offered to customers calling at this channel Cross-sell : Provide information related to products, new offers and services at IndusInd Bank Maintain and adhere to compliance guidelines Initiate building and improving processes which lead to value addition and customer delight at the Video Banking channel Capture problem indicators, highlight and suggest improvements Adherence to monthly performance parameters Preferred candidate profile Looking for Fresher 2024 and 2025 batch, Fresher

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Social Media Support-ORM HNI, Ultra HNI Customer Support VKYC Credit Cards Service Cross Sales Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must Call 9773553319 - HR Simran/ 9082104424 - HR Sanika www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role & responsibilities 1- To attend VKYC Calls on daily basis without Lapse/drop 2- To attend Calls with 100% accuracy and following internal and regulatory Guidelines 3- To Ensure maximum successful VKYC calls 4- Ready to work in shifts Able to prepare MIS related to activities Performed Preferred candidate profile Graduate / Post graduate / Professional Qualification Minimum 1+ Years of Experience into VKYC Location : -BOB Card, B-Wing, Gound Floor, Akshar Business Park, Janta Market Rd, Opposite APMC Fruits and Vegetable Market, Sector 25, Vashi, Navi Mumbai, Maharashtra 400703.

Key Responsibilities: Perform real-time customer identification via reviewing KYC documents on Video calls. Demonstrate the highest standards of customer service while ensuring that customers are comfortable through the verification process. Prevent and decline unauthorized, fraudulent, and impersonation attempts. Adhere to SOPs and Service quality standards. Identify and Report process improvement suggestions. Skills Required: Non-Tech Graduate Freshers with good communication/Writing skills Tech Graduates with blended process customer service experience of 12 months and above Undergraduates with a minimum of 18 months of experience with good communication/ writing skills. Mandatory Languages - English and Hindi Executive should be flexible to work in 6 working days. Flexible to work with rotational shifts and rotation week offs. Customer Service experience in voice / VKYC

Should be fluent in Hindi, good communication in English. Degree is a must No Backlog Rotational week off Rotational shift Freshers are eligible CTC 3L PA Chennai, Karapakkam location. Call 9962374457, 9791593200, 7200550458

Job Opening for VKYC - Customer Experience for T&M @Navi Mumbai Turbhe Location Role & responsibilities 1- To attend VKYC Calls on daily basis without Lapse/drop 2- To attend Calls with 100% accuracy and following internal and regulatory Guidelines 3- To Ensure maximum successful VKYC calls 4- Ready to work in shifts Able to prepare MIS related to activities Performed Preferred candidate profile Graduate / Post graduate / Professional Qualification Minimum 1+ Years of Experience into VKYC Location : -BOB Card, B-Wing, Gound Floor, Akshar Business Park, Janta Market Rd, Opposite APMC Fruits and Vegetable Market, Sector 25, Vashi, Navi Mumbai, Maharashtra 400703. Please Share me your Updated CV on - 7738096699

Job Opening for VKYC - Customer Experience for T&M @Navi Mumbai Turbhe Location Role & responsibilities 1- To attend VKYC Calls on daily basis without Lapse/drop 2- To attend Calls with 100% accuracy and following internal and regulatory Guidelines 3- To Ensure maximum successful VKYC calls 4- Ready to work in shifts Able to prepare MIS related to activities Performed Preferred candidate profile Graduate / Post graduate / Professional Qualification Minimum 1+ Years of Experience into VKYC Location : -BOB Card, B-Wing, Gound Floor, Akshar Business Park, Janta Market Rd, Opposite APMC Fruits and Vegetable Market, Sector 25, Vashi, Navi Mumbai, Maharashtra 400703.

Payroll- Bank location: Thane /Noida Salary-Upto 7 lakhs JD Loan Collection On calls only Graduate with exp in collections process with excellent communication skills can only apply 9-6 job Sunday fixed off Alternate saturday off Call-7738521154 Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Principle Accountabilities: Video Customer Identification Carry out Customer identification process through Video calls. Performing due diligence checks reviewing KYC documentation through Video calls Need to be consistent, thorough, accurate and credible while performing duties. Need to be time bound ensure the requests are closed within stipulated timelines. Interaction Quality Complete and accurate capture of call interactions Need to ensure defect rates are kept under acceptable levels. Customer Service Must exhibit highest standards of customer service to ensure customers are comfortable through our verification process abide by Banks grooming standards. Ensure all laid down systems and processes are followed and timely processing submission of KYC. Requests Adherence to set processes of updating customer interactions. Desired Profile: Graduate/Postgraduate in any stream Fresher or 1 year experience in customer service or KYC related work experience Excellent communication skills (verbal and written) Self-motivated and a self-starter Should be aware about KYC documents. Should have good interpersonal skills. Proficient in MS Office and call Centre equipment/software programs

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8080126356, 9137797705 , 9773553319 www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport