Training/Quality Analyst

2 - 3 years

3 - 5 Lacs

Posted:14 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title: Training/Quality Analyst

Department Name: Training & Quality

Experience required: 2-3 Years (BPO Training & Quality)

Minimum Qualification: Graduate

Location: Gurgaon

Job Summary:

Training Responsibilities:

Quality Analyst Responsibilities:

What we are looking for:

  • 2-3 years of experience of Fintech/NBFC in Training and Quality roles.
  • Knowledge in Video KYC norms.
  • Strong communication and presentation skills to effectively convey information and feedback.
  • Excellent analytical and observation skills to identify trends and areas for improvement.
  • Ability to multitask effectively in a fast-paced environment.
  • Proficiency in MS Office (Excel, PowerPoint) and various call monitoring tools.
  • Solid understanding of key BPO metrics such as AHT, FCR, CSAT, QA Score, etc.
  • Educational Qualification: Graduate in any discipline.

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