QUALIFICTION & EQUIVALENT WORK EXPERIENCE 1 Should be an Graduate / Engineering Graduate / Diploma with Good communication, presentation, and interpersonal skills. 2 In Depth Knowledge of Dealership Sales and Aftersales Operation. In Depth Sales & Aftaersales Process Knowledge and Selling Skills 3 Dealership Operation and Customer Oriented. Focused to drive result in Network 4 Knowledge of the latest corporate training / Coaching techniques. 5 Excellent time management and organizational skills. 6 Willing to travel out station 7 Total 8-12 yrs. of experience in Automobile Sales or Service Operation / Training / Coaching & with Mini 3- 5 yrs. of OEM Exposure Preferred. 8 Have an experience of delivering max of 18 days training/coaching per month 9 Exposure in similar kind of process coaching / training is added advantage 10 Should be proficient in Computer, special skills on Content Delivery, Power Point & Excel ( will follow a screening test) ROLES & RESPONSIBILITIES OF QUALITY COACH 1 Understand the Project Intent and Deliver through Network Transformation towards the Objective 2 Drive Quality and Customer Centricity in Dealer Network and Reduce dispersion 3 Coach, mentor, motivate and supervise participants, and influence them to take positive action and accountability for their assigned responsibilities. 4 Collaborate with Dealership management & Regional Teams to deploy the Project / Content 5 Support in Planning & Scheduling training sessions and deliver according to the plan 6 Ensures Process implementation and adherence at Network by Dealership Team 7 Indentify the gaps between standards and real implementation and handholds through OJT 8 Ensures KPIs are met through process adherence - Test Drive, PSF, Conversion Ratio Etc. for Sales and PSF, Final Inspection, Appointment %, Repeat Repair etc. for Service 9 Monitor and Work together to improve the adherence level, KPIs and End Customer Satisfaction 10 Develop monitoring systems to ensure that all network employees are performing job responsibilities as per SOP's. 11 Keeps himself Updated for recent developments, enhancements, Tools, Processes, Policies, Products so as to coach Dealerships 12 Interact and update Regional Teams for their respective deployement, status and pain areas for action / support required if any 13 Assess Dealership adherence Level through Periodic and Sustenance Audits 14 Ensure timely communication with Network and Regions. Daily update to the Project Team 15 Should be able to derive commercial contribution through efficient and effect processes at Network 16 Responsible for Engaging the Dealer Principal and Team on Program Implementation and Adhrence 17 Prepare training materials such as module summaries, videos, and presentations basis specific needs 18 Special Refresher for New Employees at Deployed Dealer 19 Drive Other New Breakthough & Digital Tools for Implementation and Use 20 Ensure CS Priorities / Action Items Implementation as per Direction of Project Management 21 Engage Dealer IDTs for self reliance 22 Should be able to analyse and interpret Sales Data into Strategic actions 23 Should enhance Customer Satisfaction, E-reputation, Reduce Complaint and Rate of Return
Job Title: Customer Management Executive Export Operations Joining: *Candidate should be able to join immediately. Department: Customer Management Team (CMT) Regions Covered: Brazil, Bermuda, Argentina, SAARC (Nepal, Sri Lanka, Bangladesh, Bhutan) Reports To: Export Operations Manager Job Summary: We are seeking a detail-oriented and proactive Customer Management Executive to join our Customer Management Team (CMT). This role is responsible for managing end-to-end order processing and logistics coordination for international markets including Brazil, Bermuda, Argentina, and SAARC countries. The ideal candidate will ensure timely order fulfillment, coordinate with internal teams, and provide excellent visibility and communication to customers. Key Responsibilities: Order Management: Process customer orders based on stock availability. Coordinate with the Procurement team for unavailable parts and provide timely updates to customers. Logistics Coordination: Liaise with the Warehouse Operations team for packing once parts are allocated. Coordinate with CHA (Customs House Agents) for vehicle placement and clearance based on the mode of transport (Air/Sea/Road). For stock orders, assess volume and arrange container placement at the warehouse for export shipments. Shipment Tracking: Monitor and track shipments until they are connected to the designated flight or vessel. Ensure timely communication of shipment status to customers. Documentation & Billing: Process inland transportation bills and ensure accurate documentation for export compliance. Reporting: Prepare and share weekly reports with customers, highlighting order status, shipment updates, and any exceptions. Qualifications & Skills: 26 years of experience in customer service, export operations, or logistics coordination. Strong understanding of international shipping procedures and documentation. Excellent communication and coordination skills. Proficiency in MS Office (Excel, Word, Outlook); experience with ERP systems is a plus. Ability to multitask and work under pressure in a fast-paced environment. Preferred Attributes: Familiarity with CHA coordination and export documentation. Strong analytical and problem-solving skills.
Preferred candidate profile: *Candidate should be able to join within 15 Days. Roles & Responsibilities Responsible for meeting Market metrics Fill rate ( Line & Pieces ) & Backorders Procurement of service parts from Domestic & Import Suppliers & Overseas plant Perform Denied order root cause analysis and work towards implementing containment action. Address root cause of low or negative inventory using 5 Why analysis to address the actual supply concern. Ensure all open issues are tracked on weekly basis in issue log with specific details and updates Participate in Weekly Critical supplier constraints meeting with Buyers Interface with Internal department ( Eg Purchasing , Engineering , Supplier , Dealer ) to resolve part issues. Escalate issues as necessary to Managers & Leads for timely dispute resolution Have an understanding of All time buy ( ATB/LBO/ LTB ) along with MOQ Resolve supply issues for parts with Low or negative inventory ( Backorder Critical ) by expediting inventory movement. Ensure to maintain sufficient Months of supply and proactively highlight issues needing management support. Key Skills: Parts Procurement Supply chain Management Warehouse Management Inventory Management Have a good exposure in MIS, Negotiable, Excel, MS office and SAP.