Export Operations (Customer Mgmt.) - 5 Days working - General Shift

Job Title: Customer Management Executive Export Operations

Joining:

Department:

Job Summary:

We are seeking a detail-oriented and proactive Customer Management Executive to join our Customer Management Team (CMT). This role is responsible for managing end-to-end order processing and logistics coordination for international markets including Brazil, Bermuda, Argentina, and SAARC countries. The ideal candidate will ensure timely order fulfillment, coordinate with internal teams, and provide excellent visibility and communication to customers.

Key Responsibilities:

• Order Management:

• Process customer orders based on stock availability.
• Coordinate with the Procurement team for unavailable parts and provide timely updates to customers.

• Logistics Coordination:

• Liaise with the Warehouse Operations team for packing once parts are allocated.
• Coordinate with CHA (Customs House Agents) for vehicle placement and clearance based on the mode of transport (Air/Sea/Road).
• For stock orders, assess volume and arrange container placement at the warehouse for export shipments.

• Shipment Tracking:

• Monitor and track shipments until they are connected to the designated flight or vessel.
• Ensure timely communication of shipment status to customers.

• Documentation & Billing:

• Process inland transportation bills and ensure accurate documentation for export compliance.

• Reporting:

• Prepare and share weekly reports with customers, highlighting order status, shipment updates, and any exceptions.

Qualifications & Skills:

• 26 years of experience in customer service, export operations, or logistics coordination.
• Strong understanding of international shipping procedures and documentation.
• Excellent communication and coordination skills.
• Proficiency in MS Office (Excel, Word, Outlook); experience with ERP systems is a plus.
• Ability to multitask and work under pressure in a fast-paced environment.

Preferred Attributes:

• Familiarity with CHA coordination and export documentation.
• Strong analytical and problem-solving skills.