Vice President - Client Delivery

We are seeking a visionary and strategic IT executive to lead our Global IT Infrastructure & Managed Services division. The Vice President (VP) will be responsible for orchestrating seamless global service delivery, transforming IT operations through innovation, automation, and cutting-edge technologies. This role encompasses leadership across IT Infrastructure, Managed Enterprise Applications (ERP), and Managed Security Services.

Key Responsibilities:

· Strategic Leadership & Vision

o Define and execute the strategic roadmap for global IT infrastructure, enterprise applications, and security services.

o Lead digital transformation initiatives across enterprise operations, ensuring alignment with business goals.

o Build and evolve a scalable IT operating model for client delivery.

· Global Service Delivery

o Oversee Global Service Desk Operations, ensuring high-quality, responsive support to clients and end users.

o Manage global IT service delivery across systems, networks, and cloud computing environments.

o Drive operational excellence through process optimization, automation, and innovation.

· Technology & Infrastructure Management

o Lead infrastructure modernization efforts including cloud migration, data center transformation, and network optimization.

o Ensure high availability, performance, and security of IT systems and services.

o Stay abreast of emerging technologies and trends to guide strategic investments.

Managed Enterprise Applications (ERP)

· Oversee delivery and support of ERP platforms across client environments.

· Ensure seamless integration, customization, and performance of enterprise applications.

· Collaborate with business stakeholders to align ERP capabilities with operational needs.

Governance, Risk & Compliance (GRC)

o Establish and maintain robust IT governance frameworks.

o Ensure compliance with global regulatory standards and cybersecurity protocols.

o Mitigate risks through proactive monitoring and incident response strategies.

Managed Security Services

· Lead the development and delivery of SOC services, including threat detection, incident response, and continuous monitoring.

· Provide CISO-as-a-Service to clients, offering strategic guidance on cybersecurity posture, compliance, and risk management.

· Ensure robust security frameworks and adherence to global standards (e.g., ISO, NIST, GDPR).

Governance, Risk & Compliance (GRC)

· Establish and maintain robust IT governance frameworks.

· Ensure compliance with global regulatory standards and cybersecurity protocols.

· Mitigate risks through proactive monitoring and incident response strategies.

Client Engagement & Product Development

o Collaborate with clients to understand business needs and deliver tailored IT solutions.

o Drive product development initiatives that enhance service offerings and client value.

o Foster strong relationships with internal and external stakeholders.

· Financial & Vendor Management

o Develop and manage IT budgets, ensuring cost-effective operations.

o Lead vendor selection, negotiation, and performance management.

o Optimize sourcing strategies and vendor partnerships.

Core Competencies:

· Cloud Computing (AWS, Azur)

· Infrastructure & Network Operations

· Managed Enterprise Applications (ERP)

· Managed Security Services (SOC, CISO)

· IT Strategy & Service Delivery

· Cybersecurity & Risk Management

· Data Center Operations

· Program & Project Management

· IT Budgeting & Financial Planning

· Vendor & Contract Management

· Governance, Compliance & Control (GRC)

· Product Development & Innovation

Qualifications:

· Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

· 15+ years of progressive experience in IT infrastructure and managed services.

· Proven track record of leading global IT operations and digital transformation initiatives.

· Strong leadership, communication, and stakeholder management skills.

· Certifications such as ITIL, PMP, CISSP, or cloud platform certifications are a plus.

Ideal Candidate Profile:

A visionary IT leader with a passion for innovation and excellence in service delivery. You are a strategic thinker, a change agent, and a collaborative partner who thrives in complex, fast-paced environments. You bring a deep understanding of technology and business, and you are committed to driving transformation and delivering measurable value to clients.