Unit Human Resource Head

Role & responsibilities

The most important end-results for which an incumbent would be held responsible at the end of the year.

Manpower Budgeting

• Involved in proposing the manpower budgets after taking into account various projections & projected manpower numbers for the coming year.
• Allocates the staff in various sub-departments considering various factors like Strengths & weaknesses of each member, GMROL, level of intervention required with the customer (A/B/C), MPA along with DMs & UM
• Ensures availability of that manpower as per budgets and checks that budgets are not exceeded beyond permissible limits.
• Does availability study periodically, gives feedback to DMs & Supervisors and arrives at solutions for problem areas.

Recruitment, Selection & Induction

• Ties up with consultants to meet manpower requirements. Negotiate with them for least possible service fees.
• Follows up with consultants for filling up vacancy as soon as possible
• Maintains database of applications, rejects
• Liases with institutes and colleges for CCA applications
• Prepares for and conducts assessment centre for selection
• Conducts interviews with UH for selection for all store level positions upto Department Managers.
• Evaluates need for placing of advertisements & gets required approvals
• Ensures induction schedule is prepared for new joinees, induction goes as per plan, adequate inputs are given and employees are equipped enough before they are on the job

Training & Development

• Prepares training calendar after collating data from PA forms & discussions with concerned Supervisors & DMs.
• Does module development on certain training areas
• Ensures all infrastructure is in place for internal training programs
• Liases with external consultants for specific training needs which cannot be catered to internally & negotiates for best quality at best rate and gets necessary approvals for external trainings.
• Ensures smooth execution of trainings.
• Ensures training evaluation is done for each program conducted
• Liases with Brands/ SO for product/ brand training
• Delivers training programs

Payroll Activities

• Ensure error-free & timely updation of employee data on system.
• Ensures all payroll inputs to be closed as per given timelines with the central payroll team.

Employee Communication & Policy implementation

• Communicates employee related policies and ensures adherence to the same
• Clarifies queries related to policies and gives feedback on the same to the SO

Welfare Activities

• Handles employee grievances at all levels by coaching & counselling
• Ensures tie-ups for employees with other institutions like computer institutes, libraries etc.
• Ensures execution of employee engagement activities as per annual calaneder.
• Activates unit led awards to keep motivation levels high

Statutory Compliances

• Liases with consultants to ensure statutory compliances & timely filing of returns.
• Ensures statutory compliances are met wrt brand staff, concessionaires etc.

Performance Appraisal

• Communicates to the staff the appraisal schedules & process to be followed which are sent be SO
• Conducts PA workshops for assessors to throw light on process & common appraisal errors
• Ensures regular follow ups to ensure appraisals are done as per time lines
• Goes through appraisal forms to oversee the quality of the feedback & comments & evaluate objectivity
• Does the normalisation for each supervisor team and communicate ratings as per normal curve back to the supervisors. Make changes, discuss with concerned HODs and arrive at final ratings
• Sends collated data to SO
• Counsels employees if dissatisfaction arises post increments showing them the organization perspective & the way ahead