Travel and Expense Senior Specialist

This Position reports to:

ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing and circular solutions for customers, industries and societies. With our digitally enabled drives, motors and services we support our customers and partners to achieve better performance, safety and reliability. To help the worlds industries outrun leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day.

Role

In this role you will ensure day-to-day processing of functional Travel and Expenses (T&E) requests related to one or multiple business(es), handling both complex and escalated tasks. Also, you will ensure appropriate support to internal/external customers and deliver accurate and timely processing of information for all stakeholders. This opportunity is open for 2 hirings.

The work model for the role is: #LI-HybridThis role is contributing to the Motion business based in Bangalore, IndiaKey Responsibilities

• Address ServiceNow tickets, emails, and Teams messages from employees and managers regarding travel and expense (T&E) policies, procedures, and system-related issues.
• Troubleshoot and resolve technical issues in Concur, including posting failures and interface issues with accounting systems, escalating when necessary.
• Provide training and support to employees and managers on Concur usage and ensure compliance with company T&E policies and standards.
• Configure, test, and maintain Concur settings to ensure smooth system functionality and support T&E operations.
• Administer and maintain configurations in tools such as AppZen, ServiceNow, and WalkMe to address critical T&E issues.
• Identify process improvement opportunities, maintain accurate documentation, and contribute to team knowledge and service enhancement.
• Prepare reports, analyze T&E data, and present insights and recommendations to stakeholders.
• Coordinate with internal stakeholders on operational topics and support T&E Managers in communicating policies and handling escalated or complex issues.

Qualifications

• Bachelors or higher degree in a related field.
• 8+ years of experience in Travel and Expenses management processes.
• Hands-on experience in ServiceNow or similar customer support systems as well as proficiency in Concur.
• Excellent communication skills in English, both written and verbal.
• Ability to work independently and as part of team in a fast-paced environment.