Facility Management - Senior analyst

Job Responsibilities

2 year+ Relevant experience in BPO/KPO Facility Management Administer and control end to end physical security operations; identify & minimize potential challenges and shortcomings.

Administer and control end to end facility Management; identify & minimize potential challenges and shortcomings to ensure maximum employee satisfaction. This will cover HK/Reception/OB/PB, Repair & Maintenance / AMC, Admin desk, Client Visit, Courier / Mail Management.

Assist in end to end RFP process for all the areas across along with various related documentation in terms of contracting, NDA, necessary training etc.

Attend MTM, QBRs with internal customers, weekly Admin call, weekly CCTV footage observations of security, Admin Open House; maintain a tracker of all observations and track closure of eta bound action items to improve/attain customer delight and provide better work environment to employees.

Ensure end to end Client/Compliance/Process/Certification Audits, BCP activities, Fire Drill

Timely closure of requests raised in Admin desk tool, Incidents & Accidents etc. to attain/achieve conformity to SLA with customers. Demonstrate himself as a team player with good inter personal skills and communication skills SLA and metrics-based reporting and management of services to internal customer. Handling process deliverables viz. bills processing, snag list processing, AMC servicing schedules, facility reports, client visits

Detailed attention to client visits and seamless arrangements on request Meeting timelines with quality deliverable Enhanced Customer satisfaction through ESAT scores Cost saving through innovative techniques

Contact Person: Devikala D

Email ID: devikala@gojobs.biz