Responsibilities
Helpdesk/Mailroom Operations
To provide management advice on Helpdesk/Mailroom for escalated issues during the shift
To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process
Clearing of C-mail / Government agencies mail to the proper reci
To ensure accident or crises management is addressed immediately
Front Office Operations
To provide management advice for Front Office for escalated issues during the shift
To ensure immediate response to all priority calls during the shift and follow escalation process
To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep
Security Operations
Attending the shift briefing
To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services
To ensure that the security assignment manager or security in-charge of the facility is being updated on the client s/VIP visits
To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure
To ensure that security staff adheres to GAP norms
To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix
To ensure the Grooming of the staff
To manage the overall key room, clock room and time office operations
To ensure weekly training is imparted and staff grooming standard is maintained
To ensure VMT tool (vendor management tool) is up and run all the time
To ensure all registers/tools update for material movements (In & Out) on day to day basis
Follow the escalation matrix if anything wrong
Ensure to implement EHS practices (PPEs etc) in and around the security premises
Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs)
Housekeeping Operations
Attending the shift briefing
To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services
To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client s/VIP visits
To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure
To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services
Identification, on time closure and reporting of snags
To discuss and assist facility manager on monthly basis on the vendor performance matrix
Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations
Cafeteria Operations
To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas
During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
To ensure random food samples test is done by the Clients authorized vendor and results are taken up accordingly
To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria
To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria
To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits
To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic
To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure no shortages
Should conduct monthly random Kitchen audit of the vendors
Escalate Facility Manager and then Clients Lead on escalations
Ensure the hygiene of the cafeteria vendors operating in stalls
Ensure PPE are used by vendor staff while serving, cooking and washing
Estate Management
Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events
Coordination with builder on guarding services and common area upkeep daily / weekly / monthly
Co-ordinate with builder security for logistics requirement
Co-ordinate with builder for pest control activity closure
Take proper rounds in all common areas maintained by builder
Co-ordination with builder HK team & ensure daily HK activity in place in common areas
Make snag reports pertaining to common area s and follow up for closure
Coordination for bee hive removals and pest control
Coordination with builder security team for any logistics requirement
General Operations
To ensure upkeep of breakout area & reprographic equipment s at all times and take necessary actions as required
To ensure all such communication is entered in the duty manager log book to inform the next shift person
Proper handing over and taking over to be done
To go for facility, walk around and ensure Walk around map & Guide is followed and maintained
To adhere to the Clients Policies, Processes & procedures and also the statutory documents
To adhere to Clients SLA & KPI as agreed with JLL
To assist Facility Manager in all such ISO, Internal, External, audits that happen at the Client and ensure necessary documentation are done
To coordinate with engineering team for any issues that need help
Organizing induction program for all TPV & Jll staff
Plan & train TPV staff on the Clients policies and requirements
Daily and monthly updating of OLA in the SMDRS tool
Important and VIP client visits to be coordinated with Events team and should be managed without escalations
Should have complete knowledge & functionality e
Fit tools ( VMT, IMT, Site Ops Site Inspection tool), BGC and work permit tool
Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities
Should conduct all the scheduled meeting and focus meets with projects as per calendar
Should participate and manage half yearly fire drill
All daily, weekly and monthly reports to be shared on time
All the relevant checklist to be governed and maintained as per requirement
Adopt to all the new implemented initiatives
Handling of security, EHS incidents on priority and communicating the same as per escalation matrix
Answering the employee query on phone and replying mails
Follow the escalation process & matrix for any incident / issues (100%)
7
9 Duty Engineer
Job type : Full time
Reporting Manager : Asst
Manager Engg / Chief Engineer
No of staff managed : M&E Technicians (10)
Job Grade : Executive / Senior Executive - Engineering
Job profile
Location:
On-site -Pune, MH
