499 Training Delivery Jobs - Page 10

Role Details Section 1 (Roles and Responsibilities) [Describe the role in detail without mentioning any technical tool/platform/programming language) Section 2 (Mandatory technical skills) [Mention the mandatory technical skill family (hard skills)] Section 3 (Mandatory non-technical skills) [Describe the mandatory non-technical skill requirement (Domain) Section 4 (Education Qualification and Certifications required, If any) [Mention the educational qualifications necessary, any certification /specific academic pedigree needed] Section 4 (Others) [Mention any other information about the role, that you may want to share with Staffing / Hiring team

Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards

Training Design 1. Design training programs through moduled interventions to bridge the gap between the current and future skill sets inline with the business objectives. 2. Develop Structured training modules for new hires and exiting employees No. of trainings designed (planned vs actual) Training Development and Delivery 1. Create a high quality training material and deliver an engaging/effective training sessions tailored to the specific needs and learning styles of the audience. 2. Ensure compliance with regulatory training requirements. No. of trainings delivery (planned vs actual) Improvement 1. Evaluate the effectiveness of the training programs through pre and post training assessment, surveys and performance metrics to enhance training delivery and content. Effectiveness score Collaboration 1. Collaboration with Value stram leaders and Subject matter experts to identify training needs and align training programs with business objectives. Stakeholder satisfaction score Digitalisation 1. Leverage technology effectively in training delivery, including the use of learning management systems (LMS), virtual classrooms, and other relevant tools to enhance operational effectiveness. 1)Digital Content creation(Powerpoint , Articulate 360) 2)Data analytics and reporting 3)Augmented Reality and Virtual reality training tools ( Optional)No. of learning modules digitalised Associate Training [TM, ATS , DAT, STT] 1. Traning on the changes refresh training on ESD, Quality issue , HSE , Change WI, 2. Work instruction changes - Istation - TQS 3. ECR changes - impact in Assocoiate WI 4. Conduct hands-on and theoretical training sessions 5. Provide on-the-job coaching and correct mistakes in real-time. No. of changes in WI or ECR Create and update , Easy to follow SOPs for all key production tasks Ensures new employees are fully trained to perform their job roles Coordination 1. Collaborate with supervisors to identify training needs. 2. Co-ordinates with HRL on topics related to associates trainingsVS Training co-ordinator % of Overall Associates Training coverage Documentation 1. Document training sessions, attendance, and progress reports. 2. Address employee queries or challenges in skill development 3. Evaluate trainees performance through assessments or observations. 4. Update and refine training materials based on production feedback. 5. Conduct refresher training for employees who need improvement. Maintain training records , attendance certification status Audit requirment 1. Review training effectiveness through feedback and performance data. 2. eLPC/ Process confirmation - How to do the Process confirmation 3. Conduct audits to check compliance with SOPs and safety protocols. 4. Generate and submit training reports to management. 5. Implement process improvement initiatives based on feedbackConduct workforce skills audits to assess overall competency levels. Report _ year-end training effectiveness to leadership. Team leader training 1. Team leader training - PDCA. Production process, eLPC/ Process confirmation - How to do the Process confirmationNo. of training conducted for New TL

Roles and Responsibilities Assess training needs through surveys, interviews, and performance evaluations. Design and implement engaging training programs for clinical staff (e.g., nurses, technicians), non-clinical staff (e.g., front desk, housekeeping), and administrative teams. Deliver both in-person and online training sessions on topics such as: Hospital protocols and SOPs Infection control and patient safety Customer service and communication Emergency procedures Use of hospital management systems (HMS/EMR) Maintain training records and evaluate the effectiveness of training programs. Support onboarding of new employees by providing orientation and initial skill development. Collaborate with department heads to ensure training aligns with departmental goals and regulatory standards. Stay updated with healthcare regulations and incorporate updates into training content. Organize refresher courses and continuous education programs. Develop training programs for hospital staff on soft skills, NABH guidelines, and corporate culture. Conduct induction trainings for new employees to ensure they understand the hospital's policies and procedures. Coordinate with various departments to identify training needs and develop customized solutions. Manage training schedules, resources, and budgets to ensure effective delivery of training programs. Evaluate trainee performance and provide feedback to improve their skills. Desired Candidate Profile 3-6 years of experience in a similar role or related field (hospitality industry preferred). Strong understanding of hospital operations, clinical workflows, and compliance standards (e.g., NABH). Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision. Key Competencies: Communication & Presentation Skills Empathy and Emotional Intelligence Planning and Organizational Skills Teamwork and Collaboration Problem-Solving Abilities Attention to Detail Adaptability and Continuous Learning Contact HRD : recruitment@kaminenihospitals.com

Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score outbound and inbound calls against established quality assurance standards. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new auditors. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Able to manage team 8-10 auditors. Skills Required: Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals. Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively.

About AIonOS AIonOS, a groundbreaking joint venture between InterGlobe and Assago , is revolutionizing businesses with AI-driven transformations . Our mission is to integrate cutting-edge AI technologies seamlessly to elevate operational precision, agility, and innovation across industries. As pioneers in AI-powered Customer Experience (CX) transformation , we deliver superior services to global customers. Backed by a dynamic team dedicated to innovation and excellence, we are redefining CX paradigms worldwide. Job Title: Senior Manager (Account Head) - Training Location: Noida / Onsite (May involve travel based on business requirements) As Senior Manager Training , you will lead the design and execution of strategic, AI-integrated training programs to elevate operational precision and customer experience (CX). Key Responsibilities Strategic Leadership Develop and implement advanced AI-powered training programs. Align training strategies with organizational goals and CX benchmarks. Drive organizational change through innovative learning frameworks. Training Program Development Oversee the full training lifecycle needs analysis, curriculum design, delivery, and evaluation. Create customized onboarding programs for seamless role integration. Analyse Straining metrics for measurable outcomes and optimization. Collaboration & Teamwork Partner with Operations, Quality, Tech & Transformation, and HR Teams to align with business objectives. Act as a strategic advisor on employee performance, skill gaps, and training effectiveness. Data-Driven Insights Evaluate training outcomes using analytics. Enhance CX metrics (CSAT, NPS, FCR), productivity & quality through targeted programs. Coaching & Development Lead coaching initiatives to improve core CX competencies and leadership skills. Manage onboarding, development, and mentorship of training staff. Compliance & Stakeholder Engagement Ensure adherence to training protocols, regulatory standards, and audit readiness. Present outcomes and strategic recommendations to senior leadership & clients. Key Hiring Skills Experience 9–15 years in training and development, including 5+ years as Account Head – Training, overseeing large-scale CX training operations (500+ employees) form training standpoint. Mandatory experience in travel industry , managing CX for Airlines/OTAs (Air Bookings). Technical Expertise Proficiency in AI-driven learning tools and instructional design methodologies. Expertise in content development (e-learning, instructor-led, and hybrid programs). Leadership Skills Proven ability to lead cross-functional projects and drive continuous improvement. Strong facilitation, presentation, and stakeholder management abilities. Educational Background Graduation in any discipline (mandatory); advanced certifications in Training, Instructional Design, or AI in Learning are a plus. What We Offer Competitive salary, including performance-based variable pay. Career advancement opportunities in an AI-driven organization. A collaborative work culture fostering learning and growth. The opportunity to lead innovative projects in a transformative enterprise. If you are a visionary training leader passionate about driving AI-powered CX excellence, join us at AIonOS to redefine the future of training and development.

Position Summary : We are seeking an experienced Training Lead to oversee the planning, design, delivery & effectiveness of training programs across the organization. The ideal candidate will play a key role in enhancing workforce capabilities through strategic training initiatives, improving performance, and ensuring compliance with industry standards and internal policies. Key Responsibilities Training Strategy & Development Design and implement a comprehensive training and development strategy aligned with organizational goals. Conduct training needs analysis through surveys, interviews, and performance data. Develop training content and curriculum for onboarding, technical skills, leadership, compliance, Process training, and soft skills training. Program Delivery Coordinate and deliver engaging training sessions using various methods: in-person workshops, virtual classes, and e-learning platforms. Facilitate train-the-trainer sessions and support department-specific training rollouts. Manage the learning management system (LMS) and ensure content is up to date. Monitoring & Evaluation Establish KPIs to measure the effectiveness of training programs. Gather feedback and conduct post-training assessments to identify improvement areas. Provide regular training reports to senior leadership and recommend improvements. Collaboration & Leadership Partner with department heads and subject matter experts to tailor training to business needs. Supervise and mentor training coordinators or instructional designers (if applicable). Manage vendor relationships for external training partners or consultants. Required Qualifications Education: Bachelor's degree Experience: Minimum 5 years of experience in training or L&D, including at least 2 years in a leadership or coordination role. Experience in curriculum design, facilitation management. Skills: Strong communication and presentation skills. Excellent organizational and project management abilities. Proficiency in MS Office and training tools . Preferred Attributes Adaptable and proactive, with the ability to work in a fast-paced environment. Experience in a regulated industry such as healthcare, finance, or technology. Why Join Us? Opportunity to lead impactful learning initiatives and contribute to organizational growth. Dynamic, supportive team environment with a strong culture of continuous learning. Professional development opportunities. IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com

How to Apply: Interested candidates can send their resume to careers@itm.edu with the subject line: Application for Program Specialist Trainer. For any queries, call : Ms.Karishma Pattem :84339 73130 Perks & Benefits: Provident Fund (PF) & Gratuity Mediclaim Insurance 36 Paid Leaves per year Flexible & Supportive Work Environment Career Growth in EdTech & Training Industry Job Description: About the Role: ITM is hiring 46 dynamic and passionate trainers to join our Program Specialist team. In this full-time role, you will be conducting engaging and inspiring introductory workshops across Tier 1 and Tier 2 cities in India. If you love teaching, traveling, and motivating young minds this role is for you! Requirements: Excellent command of English (spoken and written) Strong public speaking, presentation, and interpersonal skills Confident, energetic, and passionate about teaching and mentoring Willingness to travel extensively (2025 days/month) Prior training/facilitation/public speaking experience is a strong advantage Bachelors degree or higher in any field (education-related fields preferred) Key Responsibilities: Conduct interactive and high-energy workshops in colleges and institutions across India Engage students through public speaking, storytelling, and dynamic facilitation Represent ITM as the face of its outreach and training programs Collaborate with the central team for training design, logistics, and impact measurement Ensure effective communication and feedback from each session conducted

Roles and Responsibilities Assess training needs through surveys, interviews, and performance evaluations. Design and implement engaging training programs for clinical staff (e.g., nurses, technicians), non-clinical staff (e.g., front desk, housekeeping), and administrative teams. Deliver both in-person and online training sessions on topics such as: Hospital protocols and SOPs Infection control and patient safety Customer service and communication Emergency procedures Use of hospital management systems (HMS/EMR) Maintain training records and evaluate the effectiveness of training programs. Support onboarding of new employees by providing orientation and initial skill development. Collaborate with department heads to ensure training aligns with departmental goals and regulatory standards. Stay updated with healthcare regulations and incorporate updates into training content. Organize refresher courses and continuous education programs. Develop training programs for hospital staff on soft skills, NABH guidelines, and corporate culture. Conduct induction trainings for new employees to ensure they understand the hospital's policies and procedures. Coordinate with various departments to identify training needs and develop customized solutions. Manage training schedules, resources, and budgets to ensure effective delivery of training programs. Evaluate trainee performance and provide feedback to improve their skills. Desired Candidate Profile 3-6 years of experience in a similar role or related field (hospitality industry preferred). Strong understanding of hospital operations, clinical workflows, and compliance standards (e.g., NABH). Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision. Key Competencies: Communication & Presentation Skills Empathy and Emotional Intelligence Planning and Organizational Skills Teamwork and Collaboration Problem-Solving Abilities Attention to Detail Adaptability and Continuous Learning Contact HRD : recruitment@kaminenihospitals.com

Instructional Designer for accounts. Responsible for building curriculum, programs, elearning modules and other documentation. Skillset includes: Advanced curriculum design Advanced training delivery skills Advanced understanding of Adult Learning Theory Strong instructional design knowledge to analyze programs for effectiveness and design programs/materials Knowledge of eLearning authoring software preferred (i.e. Captivate, Articulate)

NTT Data Services is Hiring! Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Training Senior Associate" to join our team in "Chennai". Client's business problem to solve Our Clients are Leading Health Plans in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction. Position's General Duties and Tasks In these roles you will be responsible for Responsibilities Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects for this role include Key Skills: Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills Skills: Coaching and Feedback Skills: Proficient in MS Excel and MS PPT Skills: Content Development Preferences: - Optional (nice-to-have"™s) Skills: Instructional Design Skills (a good-to-have skill) Required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST). The shift timings cannot be changed. Additionally, resources may have to work on weekends basis business requirement.

Position Overview: We are seeking an experienced Learning and Development (L&D) Professional to join our team as an individual contributor. The ideal candidate will have 3-6 years of experience in designing, delivering, and evaluating learning programs across various formats and platforms. This role offers an exciting opportunity to collaborate with cross-functional teams, leverage cutting-edge learning technologies, and contribute to the development of our talent pool. Key Responsibilities: Learning Program Design: Develop innovative and engaging learning solutions aligned with business objectives and employee development needs. Utilize instructional design principles and adult learning theories to create impactful training materials. Content Development: Create high-quality learning content including e-learning modules, videos, job aids, and facilitator guides. Ensure content is interactive, relevant, and accessible to diverse audiences. Training Delivery: Facilitate instructor-led training sessions, workshops, and virtual learning experiences. Demonstrate strong presentation skills and the ability to engage participants through dynamic delivery methods. Learning Technology Management: Oversee the administration and optimization of learning management systems (LMS) and other learning technologies. Stay informed about emerging trends and best practices in learning technology integration. Performance Evaluation: Conduct thorough assessments of learning effectiveness using qualitative and quantitative measures. Analyze data to identify areas for improvement and make recommendations for program enhancements. Stakeholder Collaboration: Partner with key stakeholders including HR, department managers, and subject matter experts to identify learning needs and priorities. Build strong relationships to gain buy-in and support for L&D initiatives. Project Management: Manage end-to-end learning projects from initiation to evaluation, ensuring timely delivery and adherence to budget constraints. Coordinate resources, timelines, and deliverables to meet project objectives. Continuous Improvement: Continuously monitor and evaluate the effectiveness of learning programs, incorporating feedback and making adjustments as needed. Stay abreast of industry trends and best practices to enhance the quality of L&D offerings. Qualifications: Bachelor's degree in Education, Instructional Design, HR, or related field; Master's degree preferred. 3-6 years of experience in learning and development roles, with a focus on instructional design and training delivery. Proven expertise in designing and delivering engaging learning solutions using a variety of modalities (e.g., e-learning, virtual instructor-led training, microlearning). Strong understanding of instructional design principles, adult learning theories, and learning technology platforms (e.g., LMS, authoring tools). Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. Project management experience, including the ability to manage multiple priorities and meet deadlines in a fast-paced environment. Analytical mindset with the ability to gather and interpret data to measure learning impact and drive continuous improvement. Certifications such as CPLP, ATD Master Trainer, or equivalent are a plus.

We are actively looking out for candidates who are specially abled and we have multiple designation Designation: Process Trainer Location- Thane and Bhayander - Should be from a BPO Background - Inbound and Outbound experience will do - Candidates with 1 year and above experience in language/ soft skill training - Excellent Communication in English - Dayshift 6 days working 1 rotational week off.

Role description This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying digital (Data and AI in context of Digital Ops) and domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations. This role is required to facilitate trainings on relevant domain topics. This person will also be responsible for leading research to identify and develop content on new capabilities. The role entails researching and responding to RFPs/RFI’s and presenting domain capabilities to internal leadership and external stakeholders during visits. Understand use of Data and AI in Insurance and how domain advancement and digital new skills can be leveraged in Insurance. Essential Functions Lead initiatives for developing domain and Data and AI capabilities across Insurance functions Engage with leadership to define domain/digital capability development requirements, generate buy-in, rally internal and external stakeholders towards building the right capabilities for the vertical in context of Digital Ops Manage the change program to institutionalize domain capabilities, targeting differentiated needs across the various audience segments Identify, source and deploy tools, systems and resources needed by the company for ongoing development of domain capabilities Plan and deploy capability development curriculum, certifications, and calendar, develop new learning materials with domain capability as an outcome Curate learning resources on domain and digital capabilities from the open ecosystem available online and offline; define clear and structured learning paths from curated assets; deploy and track Drive domain and digital thought leadership through focused research, articles, case studies, industry interactions, and point-of-view sessions both internally and externally by EXL leaders Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material Designing training aids like activities, role plays, case studies, etc. to make the training session livelier and more interactive Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards Identification of appropriate methodology for the implementation of training Ensure training and certification of trainers on the training modules Managing training material and content - regular reviews and updation End to end management of training programs i.e. Scheduling, Reporting, Dashboards, assessments etc. Delivery of pre-process domain trainings across verticals and curation of customized domain content inline with upcoming new business areas and Geos, also in F&A domain specifically Lead and represent domain capabilities and offering with external and internal stakeholders Maintain and ensure timely data collection, reporting to Business units and other internal stakeholders, as needed Performance parameters Speed to execution, correct training needs estimation Driving and exceeding goals and functional targets on holistic capability development Speed, agility and initiative Quality and accuracy of deliverables Efficiency and effectiveness (result-orientation) Training delivery and certification of trainers Adherence to internal standards Adherence to timelines Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction Driving training content uptake for resources and maintaining high VOC on trainings delivered Business outcomes on critical skills build Primary Internal Interactions Employees, for the purpose of designing, developing, and conducting training solutions and modules Managers and leaders, for the purpose of identifying the training needs and follow up CD Team, for the purpose of up-skilling and certification of trainers Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback BHR teams and Transitions teams for ongoing requests and upcoming RFPs/visits Digital Operations delivery leaders for TNI/TNA and solution offerings creation Primary External Interactions Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed Institute partners of CD for managing and running programs Vendors, for any material/ service availed Any/all additional prospective partners who might be needed to ensuring capability build across chosen service line Skills Technical Skills Good knowledge of MS Office suite applications like – PowerPoint, MS Word and MS Excel Internet usage and email access Working knowledge of tools, as needed for the role Knowledge of LMS and LXP Process Specific Skills Good training/ presentation skills Deep domain understanding Content designing and development Excellent domain knowledge Ability to present the information in simple & easy manner Ability to understand and comprehend quickly Prioritizing customer needs Strong customer service focus Ability to assess learning needs, customize solutions and deliver Soft skills (Desired) Good verbal and written communication skills Ability to do in-depth research and create articles Flexibility and urgency to handle pressure Self-disciplined and result oriented Data gathering ability/ Eye for detail Soft Skills (Minimum) Ability to multitask Ability to approach problems logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring skills Presentation and Facilitation Skills Team work/ Managing Self/ Adaptability Education Requirements Graduate in any stream Domain training related training background with any relevant domain certifications (P&C domain - CPCU, AINS, AIC, AU etc. and/or L&A domain – LOMA 280/281, 290/291 and/or F&A domain (AIAF, IFRS etc.)/+ Have extensive experience of delivery in the chosen SGU and IMU service lines Knowledge and understanding of vertical specific roles, functions and work items in Insurance Work Experience Requirements Total work experience should be a minimum of 10 years of relevant work experience in conducting training and developing training curriculum/ in concerned domain vertical Current role/assignment Background in leading learning initiatives for domain (insurance) capabilities Experience in implementing or background of digital is added advantage

About The Role Role Definition: An individual contributor working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - related to training, Knowledge Management and Other Training support. ? Roles and Responsibilities Plans, designs, develops, delivers and certifies trainers on learning principles, facilitation skills & coaching skills Deliver Domain Training (Specification : Finance and Accounts - which includes rich experience and knowledge in Record to Report, experience in PTP and overall understanding on RTR, PTP & OTC) Additional value - skilled in Communications trainings and Need base trainings Content Management - Create Training content Plays the role of Knowlege Manager (Complete governance on Knowledge Management) Collaborates with LOBs and cross-functional project teams to identify training needs. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. Recommends and/or implements innovative solutions, modifications and enhancements to training programs. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications Research and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Transition Support - Primary responsible to Govern & report out on KA/KT and accreditation status Participate in the governance call to highlight on the Transition progress (KA/KT Status, SOP Status and Accreditation) Co-Ordinate with Client/Stake holders on Transition updates. ? Certifications and Assessments N/A Education Graduation (Preferred - B.COM or MBA Finance or Inter or Semi Qualified) Knowledge Must Have Rich Knowledge in Accounts and Finance Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content and analytics for designing training solutions Ability to interpret educational needs and develop effective instructional design and media solutions. Extensive working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology. Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills. Project management and presentation skills and the ability to resolve complex problems and issues. Previous customer facing experience Good to have Transition experience in F&A domain. Proficiency in Captivate, Storyline or similar content designing & authoring tools Proficiency in Training analytics to design training solutions Good to have Worked with international and/or domestic accounts for a variety of LoBs – travel, technical support, retail, etc. Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content ? Experience Must Have Domain - 3- 4 years Finance and Accounts (Experience in training Finance and accounts related topics or having experience in F&A domain) Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills. Project management and presentation skills and the ability to resolve complex problems and issues. Demonstrated ability to train adult learners and novice computer users required. Training delivery experience. Good to have Worked with international and accounts for a variety of Industries, travel, technical support, retail, etc. Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content Previous customer facing experience. Behavioral Skills and Attributes Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Ability to manage multiple tasks in a dynamic, deadline-driven environment. ?

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GIDs and IIDs Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE Graduate in any discipline At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

IITM Pravartak Technologies Foundation is looking for Training Coordinator to join our dynamic team and embark on a rewarding career journey Identifying training needs and developing training plans and schedules Coordinating with trainers and subject matter experts to develop training materials Scheduling training sessions and communicating training details to participants Monitoring training progress and evaluating training effectiveness Providing feedback to trainers and participants to ensure continuous improvement Maintaining training records and ensuring compliance with training requirements Developing and maintaining training budgets Managing training logistics, including facilities, equipment, and materials Excellent communication and interpersonal skills

Assistant Manager (B2) - Training (Team Contributor) Reporting: Assistant Manager- Training will report to the Training Leader / Group Manager of the Account(s) Primary Duties & Responsibilities: Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s). Drive Training efficiency and effectiveness for the Account, through the Training Metrics. Plan, execute and monitor all training & development interventions to enhance team and operational excellence. Drive training related change management and compliance programs for the Account. Drive content management and instructional design with the latest technology and practices to stay ahead of the competition. Drive ROI for the learning investment in people and value delivered to business. Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s). Lead and develop a high-performing team supporting the Account. Desired Experience and Skills : Graduate / Post Graduate Overall work experience of 5-8 years of work experience in F&A with Commerce degree with 3- Years and above experience in Training Preferred experience in digitalization of training delivery Knowledge & experience of Lean, Six Sigma and Agile methodology Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes. Shift- US Shift (5:30pm to 2:30am) WFO only Job location- Pune Qualifications Qualification: Commerce Graduate Overall Experience: 5-8 years of work experience in F&A with Commerce degree 3- Years and above experience in Training

Collaborate with subject matter(Sales & Customer Service) experts to identify training needs for different BFSI job roles. Design and develop comprehensive training programs that align with industry standards and regulations. Create engaging training materials, presentations, and resources that facilitate effective learning. Training Delivery: Conduct classroom and/or virtual training sessions for employees and new hires, focusing on building essential skills and knowledge. Utilize a variety of teaching methods, including lectures, discussions, case studies, simulations, and role-playing activities & student retention. Adapt training techniques to suit the diverse learning styles of Knowledge of TNA & Content Management: Regularly update training materials to reflect changes in industry regulations, policies, and best practices. Maintain an organized repository of training resources, ensuring easy access for participants and fellow trainers. Assessment and Evaluation : Develop assessment tools such as quizzes, exams, and practical exercises to gauge participants understanding of the material. Provide constructive feedback to participants and suggest areas for Performance Monitoring : Monitor participants progress throughout the training program and offer additional support as needed. Track key performance indicators to evaluate the effectiveness of the training programs. Continuous Improvement: Stay updated with industry trends, technological advancements, and regulatory changes within the BFSI sector. Continuously enhance training programs to align with evolving industry Collaboration and Communication Collaborate with HR, managers, and other stakeholders to ensure the training programs meet organizational goals and expectations. Communicate effectively with participants, addressing their queries and concerns Desired profile Qualifications and Requirements: Bachelor s degree in finance, Business Administration, Economics, or a related field. Master s degree is a plus. Proven experience (typically 3-5 years) working in the BFSI sector, with a strong understanding of industry operations, products, and services. Excellent communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner. Proficiency in using training tools, software, and virtual training Strong organizational skills, attention to detail, and ability to Certification in adult education, training, or related field is Ability to adapt to a dynamic work environment and respond to changing training

Responsibilities- Training Program Development: Collaborate with subject matter(Sales & Customer Service) experts to identify training needs for different BFSI job roles. Design and develop comprehensive training programs that align with industry standards and regulations. Create engaging training materials, presentations, and resources that facilitate effective learning. Training Delivery: Conduct classroom and/or virtual training sessions for employees and new hires, focusing on building essential skills and knowledge. Utilize a variety of teaching methods, including lectures, discussions, case studies, simulations, and role-playing activities & student retention. Adapt training techniques to suit the diverse learning styles of Knowledge of TNA & Content Management: Regularly update training materials to reflect changes in industry regulations, policies, and best practices. Maintain an organized repository of training resources, ensuring easy access for participants and fellow trainers. Assessment and Evaluation : Develop assessment tools such as quizzes, exams, and practical exercises to gauge participants understanding of the material. Provide constructive feedback to participants and suggest areas for Performance Monitoring : Monitor participants progress throughout the training program and offer additional support as needed. Track key performance indicators to evaluate the effectiveness of the training programs. Continuous Improvement: Stay updated with industry trends, technological advancements, and regulatory changes within the BFSI sector. Continuously enhance training programs to align with evolving industry Collaboration and Communication Collaborate with HR, managers, and other stakeholders to ensure the training programs meet organizational goals and expectations. Communicate effectively with participants, addressing their queries and concerns Desired profile Qualifications and Requirements: Bachelor s degree in finance, Business Administration, Economics, or a related field. Master s degree is a plus. Proven experience (typically 3-5 years) working in the BFSI sector, with a strong understanding of industry operations, products, and services. Excellent communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner. Proficiency in using training tools, software, and virtual training Strong organizational skills, attention to detail, and ability to Certification in adult education, training, or related field is Ability to adapt to a dynamic work environment and respond to changing training Job Category: BFSI Trainer Job Type: Full Time Job Location: North Bengal-Siliguri

Designing & facilitating instructor-led training programs & developing e-learning courses using authoring tools like Articulate, Camtasia & Captive. Collaborate with subject matter experts to create multimedia content, videos, eLearning, assessments.

Driving the ALM IBM deployment according to schedule Organizing process reviews and data analysis Supporting troubleshooting and root cause identification Coordinating verification, integration, tests, and validation activities Delivering training to enhance user competency Ensuring coherence and fulfillment of ALM tools with project requirements Degree in engineering or equivalent field Experience or understanding of ALM, with at least 2 years experience preferred Knowledge of configuration management, requirement management, and verification and validation processes Familiarity with the Jazz Platform A certification in project management or related field Open mindset and thoroughness Autonomy and fluency in English (written and spoken)