To manage and lead the collections operations for Consumer Durable (CD) loans within the assigned zone. Responsible for achieving collection targets, minimizing delinquencies, and ensuring compliance with regulatory and company standards across branches in the zone. Key Responsibilities: Develop and implement zonal collection strategies aligned with organizational goals. Monitor key performance indicators (KPIs) and recovery trends. Team Leadership: Supervise and guide a team of Area/Regional Collection Managers and third-party collection agencies. Conduct regular training and performance reviews for the collections team. Operational Management: Ensure timely recovery of overdue accounts in the Consumer Durable Loans portfolio. Monitor daily, weekly, and monthly collections data and MIS reports. Coordinate with credit, legal, and sales departments for recovery efforts. Compliance & Risk Management: Ensure adherence to all regulatory norms and internal policies. Handle escalated customer issues or legal cases related to collections. Agency/Vendor Management: Appoint, evaluate, and manage collection agencies/vendors. Conduct audits and compliance checks on field collections activities. Customer Handling: Address serious delinquency cases with customer-centric approaches, while protecting company interests. Promote ethical and non-coercive recovery practices. Show more Show less
Principle Accountabilities: 1.Client Relationship Management: Establish and maintain relationships with clients, understanding their financial requirements and providing tailored loan solutions. 2. Loan Assessment: Evaluate the creditworthiness of clients, reviewing financial statements, and credit reports to make lending decisions. 3. Loan Structuring: Structure loan deals that meet the specific needs of clients, ensuring they align with the NBFCs risk appetite and profitability goals. 4. Loan Portfolio Growth: Work on expanding the personal loan portfolio, acquiring new clients, and cross-selling other financial products and services. 5. Compliance: Ensure that all lending practices adhere to regulatory requirements and internal policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures. 6. Market Research: Stay informed about market trends and competition to identify opportunities for personal loan growth. 7. Customer Service: Provide ongoing support and excellent customer service to business clients, addressing their inquiries and concerns. Desired Profile: 1. Educational Background: A bachelors degree in finance, Business Administration, Economics, or a related field. An MBA or professional certifications related. 2. Should understand financial statements, key financial numbers, KYC documents, bank statement, GST etc. 3. Understanding of local language in the city is a must. 4. Should have strong network of at least 15-20 active DSAs, CAs, Connectors in the city
Principle Accountabilities: 1.Client Relationship Management: Establish and maintain relationships with clients, understanding their financial requirements and providing tailored loan solutions. 2. Loan Assessment: Evaluate the creditworthiness of clients, reviewing financial statements, and credit reports to make lending decisions. 3. Loan Structuring: Structure loan deals that meet the specific needs of clients, ensuring they align with the NBFCs risk appetite and profitability goals. 4. Loan Portfolio Growth: Work on expanding the personal loan portfolio, acquiring new clients, and cross-selling other financial products and services. 5. Compliance: Ensure that all lending practices adhere to regulatory requirements and internal policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures. 6. Market Research: Stay informed about market trends and competition to identify opportunities for personal loan growth. 7. Customer Service: Provide ongoing support and excellent customer service to business clients, addressing their inquiries and concerns. Desired Profile: 1. Educational Background: A bachelors degree in finance, Business Administration, Economics, or a related field. An MBA or professional certifications related. 2. Should understand financial statements, key financial numbers, KYC documents, bank statement, GST etc. 3. Understanding of local language in the city is a must. 4. Should have strong network of at least 15-20 active DSAs, CAs, Connectors in the city
Principle Accountabilities: 1.Client Relationship Management: Establish and maintain relationships with clients, understanding their financial requirements and providing tailored loan solutions. 2. Loan Assessment: Evaluate the creditworthiness of clients, reviewing financial statements, and credit reports to make lending decisions. 3. Loan Structuring: Structure loan deals that meet the specific needs of clients, ensuring they align with the NBFCs risk appetite and profitability goals. 4. Loan Portfolio Growth: Work on expanding the personal loan portfolio, acquiring new clients, and cross-selling other financial products and services. 5. Compliance: Ensure that all lending practices adhere to regulatory requirements and internal policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures. 6. Market Research: Stay informed about market trends and competition to identify opportunities for personal loan growth. 7. Customer Service: Provide ongoing support and excellent customer service to business clients, addressing their inquiries and concerns. Desired Profile: 1. Educational Background: A bachelors degree in finance, Business Administration, Economics, or a related field. An MBA or professional certifications related. 2. Should understand financial statements, key financial numbers, KYC documents, bank statement, GST etc. 3. Understanding of local language in the city is a must. 4. Should have strong network of at least 15-20 active DSAs, CAs, Connectors in the city
•To manage a team of sales Associates •To control shrinkage and attrition of sales team • Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team. • Need to ensure CMS reports related to team staffing, AHT etc are maintained. • Track AUX adherence and ensure discipline is maintained within the team. •Drive sales and ensure achieving the same Month on Month. •Identifying training requirements within the team and getting the training conducted •To work on overall team development
•To manage a team of Team leaders and Sales associates • Analysing CMS reports related to the process and ensure discipline adherence. • Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) • To conduct monthly performance reviews of Team leaders to evaluate their performance. • Achieve growth and hit sales targets by successfully managing the sales team. • Own recruiting, objectives setting, coaching and performance monitoring of Sales associates. • Project Implementation • Process and system development. • Identifying training requirements within the team and getting the training conducted • Presenting data to Senior Management (need Basis)
1. Developing and executing comprehensive strategies to drive the sales of unsecured business loan products through Direct Selling Agents (DSAs) and managing a team of sales professionals within the designated cluster. 2. Recruiting, training, and managing DSAs and sales teams, ensuring their adherence to company policies and guidelines. 3. Overseeing the identification and acquisition of potential business clients through the DSAs, while maintaining strong relationships with key stakeholders and partners. 4. Conducting thorough financial assessments of potential clients and ensuring the customization of appropriate loan solutions that align with their specific business needs and financial capabilities. 5. Monitoring and driving the performance of DSAs and sales teams to meet and exceed sales targets, providing guidance, training, and support as necessary. 6. Analyzing market trends, customer feedback, and competition within the cluster's area to make informed business decisions and adjust sales strategies accordingly. 7. Collaborating with internal teams to streamline the loan application process, ensuring compliance with regulatory guidelines and company policies. 8. Providing comprehensive reports on sales activities, team and DSA performance, and market insights to senior management.
*Sales Strategy Development*: Create and execute strategic sales plans to drive business growth, analyzing market trends and competitor activities. - *Team Leadership*: Manage and lead a team of sales representatives, providing guidance, coaching, and support to maximize sales effectiveness. - *Client Relationship Management*: Build and maintain strong relationships with key clients, identifying new business opportunities and ensuring customer satisfaction. - *Market Analysis*: Analyze market trends, identifying growth opportunities and potential risks, and adjust sales strategies accordingly. - *Sales Forecasting and Budgeting*: Prepare sales forecasts and budgets, monitoring sales performance and adjusting plans as needed. - *Compliance*: Ensure compliance with regulatory requirements and financial regulations.
*Sales Strategy Development*: Create and execute strategic sales plans to drive business growth, analyzing market trends and competitor activities. - *Team Leadership*: Manage and lead a team of sales representatives, providing guidance, coaching, and support to maximize sales effectiveness. - *Client Relationship Management*: Build and maintain strong relationships with key clients, identifying new business opportunities and ensuring customer satisfaction. - *Market Analysis*: Analyze market trends, identifying growth opportunities and potential risks, and adjust sales strategies accordingly. - *Sales Forecasting and Budgeting*: Prepare sales forecasts and budgets, monitoring sales performance and adjusting plans as needed. - *Compliance*: Ensure compliance with regulatory requirements and financial regulations.
1. Developing and executing comprehensive strategies to drive the sales of unsecured business loan products through Direct Selling Agents (DSAs) and managing a team of sales professionals within the designated cluster. 2. Recruiting, training, and managing DSAs and sales teams, ensuring their adherence to company policies and guidelines. 3. Overseeing the identification and acquisition of potential business clients through the DSAs, while maintaining strong relationships with key stakeholders and partners. 4. Conducting thorough financial assessments of potential clients and ensuring the customization of appropriate loan solutions that align with their specific business needs and financial capabilities. 5. Monitoring and driving the performance of DSAs and sales teams to meet and exceed sales targets, providing guidance, training, and support as necessary. 6. Analyzing market trends, customer feedback, and competition within the cluster's area to make informed business decisions and adjust sales strategies accordingly. 7. Collaborating with internal teams to streamline the loan application process, ensuring compliance with regulatory guidelines and company policies. 8. Providing comprehensive reports on sales activities, team and DSA performance, and market insights to senior management.
1. Developing and executing comprehensive strategies to drive the sales of unsecured business loan products through Direct Selling Agents (DSAs) and managing a team of sales professionals within the designated cluster. 2. Recruiting, training, and managing DSAs and sales teams, ensuring their adherence to company policies and guidelines. 3. Overseeing the identification and acquisition of potential business clients through the DSAs, while maintaining strong relationships with key stakeholders and partners. 4. Conducting thorough financial assessments of potential clients and ensuring the customization of appropriate loan solutions that align with their specific business needs and financial capabilities. 5. Monitoring and driving the performance of DSAs and sales teams to meet and exceed sales targets, providing guidance, training, and support as necessary. 6. Analyzing market trends, customer feedback, and competition within the cluster's area to make informed business decisions and adjust sales strategies accordingly. 7. Collaborating with internal teams to streamline the loan application process, ensuring compliance with regulatory guidelines and company policies. 8. Providing comprehensive reports on sales activities, team and DSA performance, and market insights to senior management.
*Sales Strategy Development*: Create and execute strategic sales plans to drive business growth, analyzing market trends and competitor activities. - *Team Leadership*: Manage and lead a team of sales representatives, providing guidance, coaching, and support to maximize sales effectiveness. - *Client Relationship Management*: Build and maintain strong relationships with key clients, identifying new business opportunities and ensuring customer satisfaction. - *Market Analysis*: Analyze market trends, identifying growth opportunities and potential risks, and adjust sales strategies accordingly. - *Sales Forecasting and Budgeting*: Prepare sales forecasts and budgets, monitoring sales performance and adjusting plans as needed. - *Compliance*: Ensure compliance with regulatory requirements and financial regulations.
1. Developing and executing comprehensive strategies to drive the sales of unsecured business loan products through Direct Selling Agents (DSAs) and managing a team of sales professionals within the designated cluster. 2. Recruiting, training, and managing DSAs and sales teams, ensuring their adherence to company policies and guidelines. 3. Overseeing the identification and acquisition of potential business clients through the DSAs, while maintaining strong relationships with key stakeholders and partners. 4. Conducting thorough financial assessments of potential clients and ensuring the customization of appropriate loan solutions that align with their specific business needs and financial capabilities. 5. Monitoring and driving the performance of DSAs and sales teams to meet and exceed sales targets, providing guidance, training, and support as necessary. 6. Analyzing market trends, customer feedback, and competition within the cluster's area to make informed business decisions and adjust sales strategies accordingly. 7. Collaborating with internal teams to streamline the loan application process, ensuring compliance with regulatory guidelines and company policies. 8. Providing comprehensive reports on sales activities, team and DSA performance, and market insights to senior management.
*Sales Strategy Development*: Create and execute strategic sales plans to drive business growth, analyzing market trends and competitor activities. - *Team Leadership*: Manage and lead a team of sales representatives, providing guidance, coaching, and support to maximize sales effectiveness. - *Client Relationship Management*: Build and maintain strong relationships with key clients, identifying new business opportunities and ensuring customer satisfaction. - *Market Analysis*: Analyze market trends, identifying growth opportunities and potential risks, and adjust sales strategies accordingly. - *Sales Forecasting and Budgeting*: Prepare sales forecasts and budgets, monitoring sales performance and adjusting plans as needed. - *Compliance*: Ensure compliance with regulatory requirements and financial regulations.
*Sales Strategy Development*: Create and execute strategic sales plans to drive business growth, analyzing market trends and competitor activities. - *Team Leadership*: Manage and lead a team of sales representatives, providing guidance, coaching, and support to maximize sales effectiveness. - *Client Relationship Management*: Build and maintain strong relationships with key clients, identifying new business opportunities and ensuring customer satisfaction. - *Market Analysis*: Analyze market trends, identifying growth opportunities and potential risks, and adjust sales strategies accordingly. - *Sales Forecasting and Budgeting*: Prepare sales forecasts and budgets, monitoring sales performance and adjusting plans as needed. - *Compliance*: Ensure compliance with regulatory requirements and financial regulations.
*Sales Strategy Development*: Create and execute strategic sales plans to drive business growth, analyzing market trends and competitor activities. - *Team Leadership*: Manage and lead a team of sales representatives, providing guidance, coaching, and support to maximize sales effectiveness. - *Client Relationship Management*: Build and maintain strong relationships with key clients, identifying new business opportunities and ensuring customer satisfaction. - *Market Analysis*: Analyze market trends, identifying growth opportunities and potential risks, and adjust sales strategies accordingly. - *Sales Forecasting and Budgeting*: Prepare sales forecasts and budgets, monitoring sales performance and adjusting plans as needed. - *Compliance*: Ensure compliance with regulatory requirements and financial regulations.
To manage a team of Team leaders and Sales associates Analysing CMS reports related to the process and ensure discipline adherence. Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) To conduct monthly performance reviews of Team leaders to evaluate their performance. Achieve growth and hit sales targets by successfully managing the sales team. Own recruiting, objectives setting, coaching and performance monitoring of Sales associates. Project Implementation Process and system development. Identifying training requirements within the team and getting the training conducted Presenting data to Senior Management (need Basis) Show more Show less
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