487 Training Delivery Jobs - Page 7

Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Job Description & Requirements: Interactive Brokers seeks an experienced and talented Voice and Accent Trainer for our Client Servicing Group. The role will be responsible for the following: Partner with the recruiting team to identify potentially trainable candidates during the hiring stage and take accountability for delivering 90% throughput in training those potential hires. Develop and deliver comprehensive training programs for new hires and existing associates, focusing on: Professional communication skills (including written communication, verbal skills and digital correspondence) Client relationship management Phone etiquette and call handling techniques Problem-solving and conflict resolution Active listening and empathy Voice and accent refinement, where needed Client service excellence Conduct needs assessments (TNI & TNA) to identify skill gaps and create targeted training solutions that align with business objectives. Monitor and assess client service interactions across multiple channels, providing constructive feedback on communication effectiveness, soft skills application, and overall client experience delivery. Participate in calibration sessions to ensure consistent scoring & feedback delivery approach across the training team. Identify early indicators of performance challenges and promptly escalate possible new hire attrition, poor performance, misfit skills, or behavioral issues in training. Foster a culture of continuous improvement by keeping abreast of current industry best practices in client services training and implementing innovative approaches to skills development. In partnership with QA and Client Services management, design and implement refresher training programs to maintain and enhance client service standards across the organization. Execute the strategy of the IBKR global orientation and Client Services onboarding training for new joiners, delivering training sessions, monitoring completion of eLearning programs and liaising with line managers to track progress and further training needs. Qualifications: Education: University degree (Bachelors). Professional certification in training, learning and development, or a related field. Excellent English language communication skills, both written and verbal. Superior facilitation and presentation abilities with experience engaging diverse learning styles. Minimum 7 years of experience designing, facilitating, implementing, and assessing blended learning programs, particularly in client services or client experience areas. Demonstrated ability to develop effective training methodologies that enhance client-facing soft skills. Experience measuring training effectiveness and demonstrating ROI on learning initiatives. Knowledge of capital markets- ideally, experience working for a financial services or fintech company. Company Benefits & Perks: Competitive salary package. Performance-based annual bonus ( cash and stocks ). Hybrid working model ( 3 days office/week ). Group Medical & Life Insurance. Modern offices with free amenities & fully stocked cafeterias. Monthly food card & company-paid snacks. Hardship/shift allowance with company-provided pickup & drop facility* Attractive employee referral bonus. Frequent company-sponsored team-building events and outings. Depending upon the shifts. ** The benefits package is subject to change at the managements discretion.

Sr.Analyst Instructional Designer (Tech Content Strategist) – Agile & Project Management Job Overview Are you a certified Agile or Project Management professional with a creative flair and a passion for content design? Join us to create impactful, learner-centered content that blends real-world expertise with engaging storytelling. As a Sr. Analyst – Tech Content Strategist, you will lead the end-to-end development of engaging, instructionally sound learning experiences in Agile and Project Management domains. Acting as a subject matter expert (SME), you’ll translate complex frameworks into clear, outcome-focused content across digital formats. This role demands strong instructional design expertise, a deep understanding of learner needs, and the ability to creatively script and plan high-impact learning assets—from video courses to assessments. Job Responsibilities Own the content development lifecycle—plan, research, script, storyboard review, strategic video review and iterate—for Agile and Project Management topics. Design creative and effective learning experiences grounded in instructional design principles, addressing diverse learner personas and real-world scenarios. Author and script engaging digital content, including on-demand videos, interactive walkthroughs/lessons, assessments, and job aids. Collaborate with visual designers, editors, and technical experts to bring content to life in a compelling and accessible format. Align content with industry certification frameworks (e.g., PMP, Scrum, SAFe, CompTIA Project+) and learner performance outcomes. Apply learner-centered design by identifying learning gaps and tailoring content that improves retention, engagement, and job readiness. Utilize Generative AI tools to accelerate and enhance content ideation, scripting, and personalization. Ensure instructional consistency, voice, and quality across all course deliverables and formats. Optionally support bootcamps (virtual training delivery) and mentor junior content developers Skills Required Minimum 5+ years of hands-on experience in Agile or Project Management, including practical exposure to content planning and development. Demonstrated experience in instructional design, especially in developing digital learning products from concept to delivery. Excellent scripting, writing, and communication skills; able to distil complex concepts into concise, engaging narratives. Strong creativity and storytelling ability with an understanding of how to structure content for different learning styles. Experience working with Agile/PM tools such as Jira, MS Project, Trello, or Azure DevOps. Relevant certifications in Agile and/or Project Management (e.g., PMP, PMI-ACP, CSM, SAFe, CompTIA Project+). Preferred/Additional Skills: Familiarity with Generative AI tools like ChatGPT, Claude, or similar for content creation and enhancement. Training delivery experience (live/ virtual/ hybrid formats) is an added advantage. Understanding of instructional design models such as ADDIE, SAM, or Bloom’s Taxonomy. Experience in analyzing learner feedback and improving content based on performance and engagement data.

So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what it’s like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. The Leader will represent Learning Experience for the Site in all site initiatives As a Site Senior Learning Experience Manager, you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager? Requirements: So what is it we’re looking for? Well, since this is a managerial post we need someone who already has the experience to even call themselves as one. With this, we need someone with at least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training. What else? You must also have the ability to support multiple teams across multiple programs within your site. You must also be highly creative and dynamic. Are you someone who can work independently? Not afraid of being alone? Then great! Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience. This is a training post after all, so a strong background in product training is a MUST. You must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need. About TaskUs: TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably,

The following are the primary requirements but not limited to : Needs Assessment: Collaborate with stakeholders and subject matter experts (SMEs) to identify training needs. Content Development: Design, develop, and update engaging training materials, including presentations, participant guide. Training Delivery: Conduct dynamic and interactive training sessions (both in-person and virtual) for diverse audiences, adapting delivery style to different learning styles and levels of understanding Evaluation & Improvement: Administer post-training assessments, collect feedback, and analyze training effectiveness to measure impact and continuously improve programs. Stakeholder Collaboration: Build strong relationships with department heads, managers, and SMEs to ensure training programs align with business objectives. Exposure in handling LMS Good communication skills Candidates Should be ready to travel to Site office's when Required for the Training. Certification in Training & Assessment (preferable) Experience Required: 8 to 14 yrs Notice Period: Max 15 Days Interested Candidates are Requested to rahul.s@casagrand.co.in and Call 9043965312

Education & Experience Bachelor's Degree with 12 years in a training or education role, or 56 years of direct experience in a similar role Experience with SaaS products, ideally Quickbase Strong experience working with relational databases and productivity tools Communication & Delivery English fluency with excellent verbal and written communication skills Proven ability to deliver engaging group training sessions both virtually and in person Instructional Design & Learning Deep understanding of adult learning principles Knowledge of instructional design methodologies Demonstrated commitment to continuous improvement in learning delivery Teamwork & Flexibility Comfortable working both independently and collaboratively in a fast-paced, cross-functional environment Willingness to travel up to 25% for in-person trainings and workshops Certifications App Builder certification is required Expert Builder certification is preferred

SUMMARY The Field Training Manager (FTM) is responsible for managing a team of field training officers and for developing, administering, and facilitating training curriculum for a variety of audiences using adult learning strategies and experiential learning opportunities for the Datacenter Physical Security program. The FTM will deliver training as well as manage Field Training Officers (FTOs). Training is highly varied and is delivered in a variety of forums including in-person and web based, both domestically and internationally. The role also requires assigning and reviewing training, documentation, preparation, maintenance, and presentation of training reports, metrics to members of the operational management team and the client, as well as assisting with new employee onboarding. The FTM will also engage in wider security projects across the program as a subject matter expert. LOCATION: Open to - Hyderabad/ Pune / Chennai as well ESSENTIAL FUNCTIONS Manage an assigned team of FTOs and lead the team toward operational goals and training deliverables. Consult Regional Security Managers to determine trends and regional training needs. Plan, prepare, and facilitate training in conjunction with FTOs for security officers, supervisors, site-based management teams, and Headquarters-based teams on security functions, processes, responsibilities, technologies and more, considering variances in cultural learning styles and time zones. Travel domestically and internationally for up to 40% of the time. Develop, edit, and facilitate training material and presentations according to the Core Training Plan and Datacenter Physical Security objectives including synchronous learning opportunities, courses, manuals, instructor led PowerPoint presentations, and written assessments. Maintain a documentation review cycle to ensure content remains accurate and up to date with processes and procedures and Datacenter Physical Security branding. Serve as training team representative on projects with operations personnel and other Subject Matter Experts throughout document review and document creation cycles to ensure accuracy, usability, and procedural requirements. At the direction of the Regional Training and Development Manager, assign training in the Core Training Plan and the Securitas Learning Management System. Conduct weekly, monthly, and quarterly audits with their teams to ensure all program staff are compliant with the required Statement of Work on training and provides monthly status reports. Complete site visits and in-person training throughout the region and globally if required. Perform tasks and duties of a similar nature and scope as required for assigned office. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. EDUCATION/EXPERIENCE : Bachelors Degree and 3 years o f training related experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. 3-5 years of experience in training program development and implementation or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. 1-3 years of management experience. Bachelors degree in training, education or a related field preferred. Proficient in Microsoft Office Suite, PowerPoint, Word, SharePoint, and Excel. Experience working in security, military, or law enforcement a plus. MINIMUM HIRING STANDARDS : Must be at least 18 years of age. Must have a reliable means of communication. Must have a reliable means of transportation (public or private) Must have the legal right to work in the country where the position is located. Must have the ability to speak, read, and write English. Must have a High School Diploma or equivalent. Must be willing to participate in the Companys pre-employment screening process, including drug screen and background investigation. SPECIAL REQUIREMENTS Have a current passport or be able to obtain one. Able to travel (international or domestic, as required) approximately 40% of the time, occasionally with limited notice. Able to work evening or weekend hours when required, such as during an emergency or high-priority event. BENEFITS Work on a prestigious multinational client account Competitive compensation package on offer Flexible, Hybrid working Enjoy travel around the APAC region Ongoing training, leaning and development Excellent career development opportunities - we value promoting from within! Supportive and collaborative team culture Be part of a rare and exciting opportunity in a fast-paced industry with enormous growth potential.

Hiring : Hire candidates as per client and process requirements across all communication parameters Training Performance : End-to-end responsibility for training deliverables including throughput, certification, and early production performance Training Interventions : Conduct interventions during process training and nesting Training Review : Conduct detailed daily reviews of new hire training Reporting : Ensure timely and accurate sharing of all training reports with internal stakeholders and clients Content Creation : Conduct Training Need Identification (TNI) and modify the pre-process training plan accordingly Knowledge Management : Ensure floor agents receive timely monthly checks, floor refreshers, etc. Stakeholder Management : Manage internal communication with peers, stakeholders, and clients Coordination : Plan and execute training interventions during process training and nesting TNI & Refreshers : Identify agent strengths and areas for improvement, and create concrete work plans Intervention Planning : Create intervention plans based on TNI, including SBS, one-on-one coaching, briefings, classroom sessions, and on-floor activities Special Role Requirements : Excellent written and verbal communication skills Bilingual proficiency in English and German Willingness to work in a 24x7 environment (5 days a week with non-weekend offs) Proficiency in MS Office Travel-ready Qualifications : Under Graduate / Graduate Should have experience/knowledge in one or more GDS applications (Sabre, Worldspan, Apollo, Amadeus, or Galileo) preferred Background in Customer Service/Travel processes, preferably with a TMC (Travel Management Company) Work Experience : Travel Experience: 3+ years Training Experience: 2+ years in training functions Corporate travel experience is required

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Job Details Country/Region: India Employment Type: Remote Work Type: Contract State: Tamil Nadu City: Chennai Requirements We are seeking a highly experienced SAP Change Management Consultant with 15 years of professional experience in the field. The ideal candidate will have a deep understanding of SAP Change Management, with at least 10 years of hands-on experience in this area. This role is critical for ensuring the smooth transition and implementation of SAP systems within our organization, and it requires a strategic thinker who can manage complex change processes effectively. At least 10 years of hands-on experience in SAP Change Management. Strong understanding of change management principles, methodologies, and tools. Proven ability to develop and implement effective change management strategies and plans. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. Experience in conducting change impact assessments and developing risk mitigation plans. Proven track record of designing and delivering training programs related to SAP systems. Strong project management skills, with the ability to manage multiple change initiatives simultaneously. Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions. Proficiency in SAP software and tools. Relevant certifications in change management or SAP are a plus.

Job Description Position Deputy Manager - Training No. Of Position TBC Department Training Function Training Reporting to Regional Head - Training Band 5B KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter Job Description Position Deputy Manager - Training No. Of Position TBC Department Training Function Training Reporting to Regional Head - Training Band 5B KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter

attached Qualifications Graduate Job Location

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & : Experience1 + years of training experience in BPO sales, or telesales. Sales ExpertiseStrong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & CoachingExperience in classroom training, coaching, and performance monitoring. Tech SavvyComfortable with CRM software, call monitoring tools, and reporting dashboards. date time teachback personal round of interview

Responsible for leading all the Business Verticals efficiently & effectively to achieve the organisational goals - Sales Revenue , Marketing , Business Expansion , Call Centre, Customer Care ,Training and Delivery , Placements , Collections , IT , HR & Administration Responsible for achieving Top line and Bottom line Designing and implementing business & growth strategies Establishing policies & processes that promote company culture and vision Overseeing the entire operations of the company efficiently Lead & motivate employees to meet or surpass organisational and Revenue goals Excellent people skills, business acumen and exemplary work ethics Responsible for all statutory compliances Instrumental in defining & streamlining systems and processes in the organization for smooth functioning & ensuring strict adherence to the same Responsible for policy decision making with the Chairman & Directors for ensuring organization growth Must have excellent communication & leadership skills Roles and Responsibilities Responsible for leading all the Business Verticals efficiently & effectively to achieve the organisational goals - Sales Revenue , Marketing , Business Expansion , Call Centre, Customer Care ,Training and Delivery , Placements , Collections , IT , HR & Administration Responsible for achieving Top line and Bottom line Designing and implementing business & growth strategies Establishing policies & processes that promote company culture and vision Overseeing the entire operations of the company efficiently Lead & motivate employees to meet or surpass organisational and Revenue goals Excellent people skills, business acumen and exemplary work ethics Responsible for all statutory compliances Instrumental in defining & streamlining systems and processes in the organization for smooth functioning & ensuring strict adherence to the same Responsible for policy decision making with the Chairman & Directors for ensuring organization growth Must have excellent communication & leadership skills

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. Roles and Responsibilities The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals.

Greetings from Sutherland! We are hiring for a Manager - Training. This is a 5 day work from office opportunity with rotational shifts. Please see below the job description and qualifications required for the same. We are seeking a strategic and hands-on Training Manager to spearhead training operations for a new Fintech program launch, supporting voice, chat, email, and app-based channels. The Training Manager will ensure that all trainers, tools, processes, and deliverables are aligned to prepare customer-facing teams for success from Day 1. The ideal candidate will be responsible for designing, overseeing, and evaluating training programs that support performance excellence across voice, chat, email, and digital support channels. You will lead a team of trainers and collaborate with cross-functional stakeholders to ensure smooth knowledge transfer and readiness. Key Responsibilities: Develop and execute the end-to-end training strategy for the fintech program launch. Hire, onboard, coach, and manage a team of trainers/facilitators. Collaborate with client and internal stakeholders to align training content with program goals. Lead and plan the Train-the-Trainer (TTT) sessions and ensure training delivery standards are maintained. Create a comprehensive training calendar including New Hire Training, upskilling, and refresher training. Use data and feedback (TNI/TNA) to continuously improve training effectiveness. Conduct post-mortem for all completed classes. Conduct Curriculum Analysis and Curriculum proposal. Manage training logistics, technology, and platforms for omnichannel delivery. Ensure adherence to compliance, regulatory, and data security guidelines relevant to fintech operations. Work closely with Quality and Service Delivery to support nesting. Report training metrics, trainee performance, and recommendations to leadership. Program Launch Readiness Lead the creation of a training project plan aligned with the program launch timeline, including milestones for content sign-off, TTT, pilot sessions, and nesting support. Participate in client calibration sessions, UAT, and tool demos to understand the product, customer journey, and backend platforms. Coordinate closely with WFM, Ops, IT, and QA to align training schedules, capacity, and systems access for learners. Support tool configuration and platform testing for LMS, chat systems, CRM tools, and omnichannel simulators. Define and implement Nesting Scorecards and support mechanisms with QA and Ops. Qualification & Skill sets Required Bachelors Degree or equivalent experience. 3-5 years of experience in a Training Manager role, preferably in fintech or BPO environments. Strong understanding of omnichannel support (voice, chat, email, social, app-based). Experience with Learning Management Systems (LMS) and e-learning platforms. Excellent leadership, analytical, and communication skills.

The Business Analyst serves as a vital link between the Business and Information Systems by transforming business needs into comprehensive requirements and technology-driven use cases They cultivate a profound understanding of the opportunities, risks, and challenges confronting the Business, providing guidance on how technology solutions can be leveraged to address or capitalize on these aspects Responsibilities:- Supports the Product Owner to realise the Product strategy by eliciting and managing detailed Business requirements (eg, features, user stories) and designing technology-enabled Business use cases Documents as-is and to-be system processes, identifying areas for overall system process improvement Collaborates with Product Owner, Solution Architect, and Business stakeholders to conduct paper-based design activities, capturing high-level system flows and possible technology solutions Supports technical delivery activities by advising Functional Consultants, Developers, etc on expected system behavior, informed by clear Business requirements Performs functional testing on delivered solutions, ensuring it fulfils detailed business requirements Develops Product user guides and training materials, delivering training to end users / support teams to enable Product adoption and maintenance Supports the Product Owner to identify areas where additional security and compliance considerations should be factored in (eg, sensitive data handling) Works with internal SMAs and Product team to ensure these considerations have been addressed correctly Technical Skills:- Proven experience in eliciting and managing detailed business requirements Good business knowledge in a relevant functional domain (eg, Marketing and Sales, Logistics), and how the opportunities, risks, and issues in these domains can be addressed by technology Experience in analysing business challenges using structured frameworks and methodologies Strong analytical and problem-solving skills for developing technology-enabled use cases and analysing Business needs Experience in modelling system processes; knowledge of common notational standards is beneficial (eg, BPMN) Able to design and execute functional tests, with experience managing bugs / defects through to remediation Basic knowledge of software engineering, information risk, security standards, and technology solutioning is beneficial Hands-on experience in Agile methodologies and practices (eg, SAFe, Scrum, Kanban) is beneficial Good communication skills with an ability to build rapport with a wide range of different Business and IS stakeholders Ability to work effectively as part of a cross-functional IS team

Key Responsibilities: Design and Drive Employability Programs: Plan and execute structured interventions to improve students domain expertise, aptitude, and communication abilities through Group Discussions, Personal Interviews, Mock Assessments, and other preparatory formats. Collaborate Across Stakeholders: Engage with faculty, trainers, and external partners to ensure alignment of learning initiatives with evolving industry and placement needs. Data-Driven Insights: Collect, analyze, and interpret data on student performance, industry benchmarks, and placement trends to continuously optimize learning strategies. Content and Curriculum Support: Assist in the development of learning materials, training frameworks, and monitoring tools to ensure consistency and measurable outcomes across campuses. Reporting and Communication: Create and maintain high-quality reports, dashboards, and presentations to support internal reviews, audits, and strategic decision-making by leadership. Requirements: MBA or Bachelor's degree in Commerce, Management, or a related field. 1–2 years of relevant experience in employability programs, training coordination, or skill development. Excellent communication, analytical thinking, and stakeholder management skills. Proficiency in Microsoft Excel and data interpretation. A strong interest in the fields of higher education, student success, and career readiness.

In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refreshers programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Participating in client presentations and demonstrating training capabilities. Requirements for this role include: Overall 6+ year(s) of experience in BPO/International Banking Domain/Training. 3+ year(s) of experience in the International Banking industry that required an understanding of basic banking concepts 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in International Banking Domain. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 2 PM to 12 AM Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. Milki Bisht| Sr. Recruiter India Business | NLB Services Pvt Ltd |+91 9151206474 Email id milki.bisht@nlbtech.in

Warm Greetings, Hiring: Induction Trainers | 8 Openings | Bangalore Position: Induction Trainer Experience: 2 to 6 Years Location: Bangalore (Work from Office) Openings: 8 Qualification: Any Graduate Max CTC: Up to 7 LPA Industry Preference: Insurance Firms / International BPO / KPO Job Description: We are seeking enthusiastic and experienced Induction Trainers to join our dynamic training team. The ideal candidate will have experience in delivering new hire induction training, preferably within the insurance , BPO , or KPO industry, and possess excellent communication and facilitation skills. Key Responsibilities: Conduct new hire induction and onboarding training sessions Deliver engaging and effective sessions on company policies, culture, and processes Coordinate with business units to align training content with process needs Evaluate training effectiveness and provide feedback for continuous improvement Maintain accurate training records, attendance, and feedback forms Support in creating and updating training content and materials Ensure smooth transition of new joiners to operational teams Desired Candidate Profile: 2 to 6 years of experience as a trainer (induction or process training) Excellent verbal and written communication skills Strong facilitation and presentation skills Prior experience in Insurance, International BPO, or KPO is highly preferred Ability to manage batches independently and deliver results under tight timelines Graduates from any stream are eligible Immediate joiners preferred Apply Now to Book Your Interview Slot Contact: 9986267393 / 7829336034 / 9380300644 Work Location: Bangalore

Role & responsibilities Design, develop, and implement learning materials and experiences that align with the organization's learning objectives Collaborate with subject matter experts and stakeholders to identify learning needs and develop appropriate solutions Select and use appropriate instructional strategies and technologies to create engaging and effective learning experiences Evaluate the effectiveness of learning materials and experiences and make necessary revisions Stay up to date on the latest learning trends and technologies Develop and maintain relationships with external learning providers Provide guidance and support to other members of the Learning and Development team Manage multiple projects simultaneously and meet deadlines Work independently and as part of a team Sound knowledge of instructional design principles and adult learning principles Preferred candidate profile Candidates comfortable for above location can apply

The ideal candidate will conduct onboarding, upskilling sessions, assessments, and collaborate with operations to ensure process accuracy, efficiency, and alignment with U.S. mortgage regulations and client expectations.

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested candidates can share their profile to below mentioned mail ID. seema.madhavi@sagilityhealth.com Contact No:8639685017 Thanks & Regards, TA Team Sagility

Job Summary: We are seeking a dynamic and experienced Pharma Training Manager to lead the learning and development initiatives for our pharmaceutical sales and marketing teams. The candidate will be responsible for designing, implementing, and evaluating training programs to enhance product knowledge, selling skills, compliance, and overall field force performance. Key Responsibilities: Develop and deliver effective induction programs for new hires in the sales and medical teams. Create and conduct product training, refresher courses, soft skills, and selling skills modules. Collaborate with marketing and medical affairs to align training content with current strategies and scientific updates. Identify training needs through surveys, field visits, performance analysis, and feedback from stakeholders. Design e-learning modules and manage LMS (Learning Management System), if applicable. Monitor and evaluate the effectiveness of training programs through assessments, feedback, and field performance improvement. Coach and mentor field force and first-line managers for capability building. Organize national and regional training workshops, sales meets, and external certification programs. Ensure training compliance with regulatory guidelines and SOPs. Stay updated on industry trends, competitors, and advancements in pharmaceutical education. Qualifications & Skills: Bachelors or Masters degree in Pharmacy / Life Sciences / Medicine / or related field. MBA in Marketing or HR (preferred). 6–10 years of pharma experience with at least 3 years in training or L&D roles. Strong knowledge of pharma sales processes, therapy areas, and compliance norms. Excellent communication, presentation, and interpersonal skills. Proficient in MS Office; exposure to LMS, e-learning platforms, and digital tools is a plus. Willingness to travel (nationally) as needed. Preferred Attributes: Prior field experience in pharma sales or product management. Certification in training or instructional design. Passion for learning and people development. Analytical mindset to measure training impact. Salary: MAXIMUM LIMIT CTC UPTO 12 LPA TO 15 LPA- SUBJECT TO CURRENT CTC . Suitable candidates can expect 10 to 30%hike depend upon current CTC.

Assessment of the training needs for all the departments in coordination with Head(L&D) and the department Heads. Assisting Head (L&D) to build the training calendar, Org wide, and assisting in driving the trainings in the Organization. Employee communication on the training modules and on other HR initiatives. Capture the training needs from various sources, coordinate with the functional heads in assessing the training needs of the department. Developing and executing the induction and orientation of all new employees. Develop online module for capturing the participants feedback, post training test and ensuring the online maintenance of training related documentation in coordination with Head (L&D). Train all staff on the online maintenance of training documents in coordination with the Head(L&D). Drive all the Org wide trainings off-line and online and ensure 100% compliance. Driving Surveys across the organization and present the analysis. Driving Engagement activities. Preparing Quarterly Engagement Calendar. Driving “Train the Trainers” program. Identification of external trainers, planning and organizing training with the external trainers. Maintaining the pictures and videos of the sessions for internal branding purpose. Visibility in website and social media. Training evaluation in coordination with the Head(L&D). Identifying and developing evaluation tool. Maintenance of the training assessment and training evaluation records. Maintenance of the feedback forms and its analysis. Developing and executing all MDP’s and its documentation. Ensure regular floor rounds for employee Behavior (Grooming & Communication) Any other job and/or projects as assigned by the Management on time to time. Actively participate in all departmental training programs and quality initiatives implemented across locations. Uphold ethical practices and demonstrate diplomacy in all day-to-day transactions. Adhere to the organization's rules and regulations as updated from time to time.

Were Hiring Learning & Development (L&D) Executive Location: Bangalore E xperience: 3 Years Preferred Industry: Restaurant / Retail Qualification: BHM / BHMCT or relevant hospitality background Who Can Apply: If you're passionate about learning, development, and are currently working in the food & beverage domain , wed love to hear from you! Key Responsibilities: Design and develop engaging training modules across functions such as operations , soft skills , compliance , and leadership . Create and maintain training dashboards to track: Assessment completions Training attendance Module performance Learning effectiveness Analyze training data and assessments to generate actionable insights. Monitor program effectiveness, completion rates, and feedback to evaluate training ROI . Collaborate with internal teams and SMEs to create customized learning content. Support digital learning initiatives , ensuring content compatibility with LMS platforms and mobile devices. Maintain and update the training calendar , program documentation, and content library. If you have the drive to shape learning experiences and grow with a fast-paced hospitality brand, apply now!

We are seeking an experienced and knowledgeable Assistant Electrician Trainer to join our team. The trainer will design, deliver, and evaluate training programs for aspiring assistant electricians.