Instructor

Key Responsibilities:

Training Delivery:

• Conduct

  instructor-led training (ILT)

  in classroom, virtual, and onsite formats for technical and business users.
• Deliver

  webinars, workshops, and knowledge-sharing sessions

  to internal teams and clients.
• Customize training modules to match client requirements and learner proficiency levels.
  
• Apply

  adult learning principles and modern engagement techniques

  for effective knowledge transfer.

Courseware Design & Development:

• Develop and update

  training materials, e-learning content, PowerPoint presentations, lab exercises, and process flows

  .
• Partner with consulting and technical teams to create

  functional and end-user training plans

  .
• Utilize

  LMS platforms, digital tools, and interactive content

  for blended learning experiences.

Technical Administration & Support:

• Manage and maintain

  training environments, virtual labs, and IT equipment

  .
• Support

  software installation, configuration, and troubleshooting

  for learners.
• Handle

  scanner/peripheral setup, document management, and data extraction workflows

  .

Collaboration & Continuous Improvement:

• Work closely with internal teams (Consulting, Engineering, Technical Support) to align training with evolving products.
  
• Gather client feedback and drive continuous improvement in training delivery and materials.
  

Key Performance Indicators:

• Customer satisfaction score above

  90%

  .
• High

  course completion and engagement rates

  .
• Timely, quality-driven delivery of assigned training sessions.
  

Required Skills & Competencies:

Training & Facilitation:

• Proven experience in

  corporate or technical training

  (classroom & online).
• Strong communication, presentation, and facilitation skills.
  
• In-depth understanding of

  adult learning theories

  and

  instructional design methods

  .
• Ability to simplify complex technical topics for diverse audiences.
  

Technical Skills:

• Hands-on experience with

  software installation, configuration, and troubleshooting

  .
• Knowledge of

  Windows / Mac OS / Windows Server

  environments.
• Familiarity with

  network administration, IP configuration, and secure device communication

  .
• Exposure to

  cloud platforms (AWS, Azure, Google Cloud)

  and

  integration with Microsoft Office / cloud storage solutions

  .
• Understanding of

  user access management, data security, and compliance standards

  .

Professional Attributes:

• Highly organized, proactive, and able to manage multiple training projects.
  
• Excellent verbal and written communication skills.
  
• Fast learner with a passion for technology and teaching.
  
• Ability to work independently with minimal supervision.
  

Qualification & Experience:

• Bachelors Degree (BA/BS)

  or equivalent in IT, Computer Science, or related field.

• Minimum 3 years of experience

  in delivering

  software-based technical or functional training

  to adult learners.
• Willingness to

  travel

  for client and onsite training sessions.