Training and Quality Manager

Company Profile: SK Facility Management Services

• Website: skfacility.com
• Email: info@skfacility.com

Address: Plot No: 1867-P Wazirabad, Sector 52, Gurugram, Haryana — 122022 nearest to millennium city centre gurugram

About Us
SK Facility Management Services (SK Facility) is a well-established, integrated facility management company founded in 2007.
With 9,000+ employees and over 300+ clients, we deliver a comprehensive range of facility services for commercial, residential, and retail properties.

Job Summary:
The Training & Quality Control Manager is responsible for designing, implementing, and monitoring training programs and quality standards across all facility management operations. The role ensures that service delivery meets company benchmarks and client expectations. The ideal candidate should have a degree in Hotel Management and at least 3 years of relevant experience in training, operations, or quality management within the facility management or hospitality sector.

Key Responsibilities:
Training & DevelopmentDevelop and implement training modules for housekeeping, technical services, soft services, and support staff.

Conduct regular skill enhancement sessions for new and existing employees.

Evaluate training effectiveness through assessments, audits, and performance metrics.

Maintain training records, attendance, and competency tracking.

Coordinate with operations teams to identify training gaps and create action plans.

Quality Assurance & Control

Conduct routine site audits to ensure compliance with service standards and SOPs.

Monitor cleanliness, hygiene, safety, and service delivery quality across sites.

Prepare audit reports with corrective and preventive actions.

Ensure adherence to client requirements, statutory norms, and company policies.

Track and analyse quality-related data to identify trends and improvement areas.

Process Improvement

Develop and update SOPs and checklists for all facility management operations.

Collaborate with site managers to implement continuous improvement measures.

Recommend process enhancements to boost efficiency and service quality.

Client Coordination

Interact with clients to understand quality expectations and feedback.

Address service concerns promptly and ensure customer satisfaction.

Present quality audit findings during client reviews.

Team Management

Guide and support staff on best practices and service protocols.

Monitor performance and identify upskilling needs.

Promote a culture of quality, safety, and service excellence.

Qualifications & Experience:

Bachelor’s Degree in Hotel Management (Mandatory).

Minimum 3 years of experience in facility management, hospitality operations, training, or quality roles.

Strong knowledge of housekeeping standards, soft services, and FM operations.

Experience in creating training content and conducting workshops.

Familiarity with audit systems, compliance, and SOP development.

Skills Required:

Excellent communication and presentation skills.
Strong analytical and reporting abilities.Knowledge of quality tools and audit techniques.Good leadership and team management skills.Proficiency in MS Office (Word, Excel, PowerPoint).

Job Type: Full-time

Pay: ₹300,000.00 - ₹1,653,540.17 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person