Reservations Agent Central Reservations Team (Hotels) Competitive salary with a Permanent FULL TIME Contract Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our ‘Happy’ team as a Reservations Agent! As a Reservations Agent within our Reservations team, you will find yourself administrating all bedroom reservations. Surrounded by a supportive and fun team all working towards tailor made guest experiences, along with working towards various sales targets. Within this dynamic environment with quick learning opportunities, you will have the chance to gain a greater insight into our various departments. ‘Upselling’ various hotel packages over the phone to our guest and proceeding with bookings. We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team! Skills Strong interpersonal & communication skills Exceptional customer care skills Empathy for your colleagues Ability to work under pressure Pride and attention to detail in your work The finest personal presentation Distinctive, professional and warm personality Flexible rota with some weekends. In Return We Offer Heavily discounted room rates within the group Incentive schemes and competitions within the Company Cycle to work scheme Ongoing career development – apprenticeships, internal training programs and more Is this something that you are interested in? Then apply now! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Show more Show less
About Us Well-established and thriving hotel group, in the heart of the Lake District, renowned for delivering exceptional guest experiences in one of the UK’s most beautiful regions. As we continue to grow, we are looking for a creative and driven Digital Marketing Executive to join our team and help elevate our online presence and customer engagement. Role Overview As the Digital Marketing Executive, you will take ownership of all digital marketing activity across our two hotel brands. From managing CRM campaigns to maintaining our websites and leading our social media strategy, you will play a key role in driving direct bookings, guest retention, and brand visibility. This will be a hybrid role based between Newby Bridge and Ambleside. Key Responsibilities Email Marketing & CRM Management Plan, create, and execute email marketing campaigns to drive engagement and bookings. Manage and maintain the CRM database, ensuring accurate segmentation and GDPR compliance. Analyse campaign performance and provide actionable insights. Social Media Management Develop and implement a social media calendar across multiple platforms (Instagram, Facebook, TikTok, etc.). Create compelling content (visual and written) tailored to our audiences. Monitor performance and engagement, responding to messages and comments in a timely manner. Website Maintenance & Content Management Keep both hotel websites up-to-date with new offers, blog content, and events. Ensure websites are optimised for SEO and user experience. Liaise with third-party developers or platforms as needed for website improvements. Analytics & Reporting Track digital campaign performance using tools such as Google Analytics and Meta Business Suite. Produce monthly reports on KPIs, offering recommendations for improvement. Respond to online Reviews Requirements Proven experience in a similar digital marketing role. Strong knowledge of email marketing platforms (e.g. Mailchimp, Dotdigital, or similar). Experience using and managing CRM systems. Confident in using CMS platforms such as WordPress. Hands-on experience with social media marketing and content creation. Strong writing and communication skills. Basic understanding of SEO and website analytics. Ability to manage multiple projects and work independently. Desirable Hospitality or tourism marketing experience. Graphic design or video editing skills (e.g. Canva, Adobe Suite). Photography/videography experience What We Offer Share of monthly tips (circa £1 per hour worked) Extra Holiday Days for each years service (max 33 days) Employee Assistance Programme – Hospitality Action Discounted Bed & Breakfast stays at hotels within the group (£25 per night) Discounted F&B (Food 35% & Beverage 50% - when eating) when staying at a Classic Lodges Hotel Access to training course and apprenticeships Annual Long Service, Employee of the Quarter & Special Awards Annual Long Service Dinner (for those with 5+ years service) Group Annual Awards Dinner, Harrogate
The Training, Development and Quality Manager will be responsible for the development of all levels of the Classic Lodges Team. To create an energetic and exciting learning environment across all hotels whilst ensuring we work towards improving knowledge; skills and behaviours that are needed to drive business results. To lead, develop and coach all levels of Colleagues to realise both personal and organisational goals. A Little Bit About What You Will Be Doing Support succession planning with the required training. To maintain an efficient and systematic administration of all training related matters ensuring records are up-dated and current. To ensure all training with the Group is executed to a high standard reflective of our luxury environment. Participate and assist in other projects as required. Complete an annual learning and development needs analysis to ensure that the training needs of the business are identified. Produce an annual training plan for the hotel to ensure that identified learning and development needs are met in a structured and systematic manner. Identify latest thinking & industry wide best practice in training processes & delivery to ensure excellence in all training, education & talent development. Complete post training evaluation on training delivered in the business to ensure that training is effective and meets the training objectives. Regularly meet, coach, support and motivate departmental trainers to ensure they are supported in meeting the on-the-job training requirements of their departments. Facilitate and ensure all new colleagues complete all orientation programmes satisfactorily Ensure all legislative training is up to date Carry out effective training on a range of subjects Monitor Voice of the customer reviews and support appropriate follow-up actions through collaboration with the Hotel Managers and senior team. To support the Hotel Operations with on the job training Coordinate, conduct, or facilitate in-house Audits to ensure standards are met. Communicate information about training events in a timely and engaging manner to ensure the hotel is kept up to date about training and development activities. To issue monthly hotel Learning Calendar. To review and recommend external training courses/material to meet identified hotel training needs. Qualifications 2 years’ experience in the Hospitality / Service Industry, with minimum of two years in a Human Resources Leadership / Management role; previous extensive training experience a definite asset. Post-secondary education: HR Management Certificate or degree/diploma an asset. Confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organisation. Enthusiastic and positive personality with ability to build trusting relationships with others. Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination. Outstanding communication skills, both written & verbal. Proven organisational skills, works well on their own, able to set and meet deadlines with quality results. Computer literate with working knowledge of; HR Perspectives, Excel, MS Word, PowerPoint & Publisher. What we offer Competitive salary 28 days annual leave increasing in service Discounted hotels stay Long service and annual award programme