Reservations Agent Central Reservations Team (Hotels) Competitive salary with a Permanent FULL TIME Contract Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our ‘Happy’ team as a Reservations Agent! As a Reservations Agent within our Reservations team, you will find yourself administrating all bedroom reservations. Surrounded by a supportive and fun team all working towards tailor made guest experiences, along with working towards various sales targets. Within this dynamic environment with quick learning opportunities, you will have the chance to gain a greater insight into our various departments. ‘Upselling’ various hotel packages over the phone to our guest and proceeding with bookings. We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team! Skills Strong interpersonal & communication skills Exceptional customer care skills Empathy for your colleagues Ability to work under pressure Pride and attention to detail in your work The finest personal presentation Distinctive, professional and warm personality Flexible rota with some weekends. In Return We Offer Heavily discounted room rates within the group Incentive schemes and competitions within the Company Cycle to work scheme Ongoing career development – apprenticeships, internal training programs and more Is this something that you are interested in? Then apply now! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Show more Show less
About Us Well-established and thriving hotel group, in the heart of the Lake District, renowned for delivering exceptional guest experiences in one of the UK’s most beautiful regions. As we continue to grow, we are looking for a creative and driven Digital Marketing Executive to join our team and help elevate our online presence and customer engagement. Role Overview As the Digital Marketing Executive, you will take ownership of all digital marketing activity across our two hotel brands. From managing CRM campaigns to maintaining our websites and leading our social media strategy, you will play a key role in driving direct bookings, guest retention, and brand visibility. This will be a hybrid role based between Newby Bridge and Ambleside. Key Responsibilities Email Marketing & CRM Management Plan, create, and execute email marketing campaigns to drive engagement and bookings. Manage and maintain the CRM database, ensuring accurate segmentation and GDPR compliance. Analyse campaign performance and provide actionable insights. Social Media Management Develop and implement a social media calendar across multiple platforms (Instagram, Facebook, TikTok, etc.). Create compelling content (visual and written) tailored to our audiences. Monitor performance and engagement, responding to messages and comments in a timely manner. Website Maintenance & Content Management Keep both hotel websites up-to-date with new offers, blog content, and events. Ensure websites are optimised for SEO and user experience. Liaise with third-party developers or platforms as needed for website improvements. Analytics & Reporting Track digital campaign performance using tools such as Google Analytics and Meta Business Suite. Produce monthly reports on KPIs, offering recommendations for improvement. Respond to online Reviews Requirements Proven experience in a similar digital marketing role. Strong knowledge of email marketing platforms (e.g. Mailchimp, Dotdigital, or similar). Experience using and managing CRM systems. Confident in using CMS platforms such as WordPress. Hands-on experience with social media marketing and content creation. Strong writing and communication skills. Basic understanding of SEO and website analytics. Ability to manage multiple projects and work independently. Desirable Hospitality or tourism marketing experience. Graphic design or video editing skills (e.g. Canva, Adobe Suite). Photography/videography experience What We Offer Share of monthly tips (circa £1 per hour worked) Extra Holiday Days for each years service (max 33 days) Employee Assistance Programme – Hospitality Action Discounted Bed & Breakfast stays at hotels within the group (£25 per night) Discounted F&B (Food 35% & Beverage 50% - when eating) when staying at a Classic Lodges Hotel Access to training course and apprenticeships Annual Long Service, Employee of the Quarter & Special Awards Annual Long Service Dinner (for those with 5+ years service) Group Annual Awards Dinner, Harrogate
The Training, Development and Quality Manager will be responsible for the development of all levels of the Classic Lodges Team. To create an energetic and exciting learning environment across all hotels whilst ensuring we work towards improving knowledge; skills and behaviours that are needed to drive business results. To lead, develop and coach all levels of Colleagues to realise both personal and organisational goals. A Little Bit About What You Will Be Doing Support succession planning with the required training. To maintain an efficient and systematic administration of all training related matters ensuring records are up-dated and current. To ensure all training with the Group is executed to a high standard reflective of our luxury environment. Participate and assist in other projects as required. Complete an annual learning and development needs analysis to ensure that the training needs of the business are identified. Produce an annual training plan for the hotel to ensure that identified learning and development needs are met in a structured and systematic manner. Identify latest thinking & industry wide best practice in training processes & delivery to ensure excellence in all training, education & talent development. Complete post training evaluation on training delivered in the business to ensure that training is effective and meets the training objectives. Regularly meet, coach, support and motivate departmental trainers to ensure they are supported in meeting the on-the-job training requirements of their departments. Facilitate and ensure all new colleagues complete all orientation programmes satisfactorily Ensure all legislative training is up to date Carry out effective training on a range of subjects Monitor Voice of the customer reviews and support appropriate follow-up actions through collaboration with the Hotel Managers and senior team. To support the Hotel Operations with on the job training Coordinate, conduct, or facilitate in-house Audits to ensure standards are met. Communicate information about training events in a timely and engaging manner to ensure the hotel is kept up to date about training and development activities. To issue monthly hotel Learning Calendar. To review and recommend external training courses/material to meet identified hotel training needs. Qualifications 2 years’ experience in the Hospitality / Service Industry, with minimum of two years in a Human Resources Leadership / Management role; previous extensive training experience a definite asset. Post-secondary education: HR Management Certificate or degree/diploma an asset. Confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organisation. Enthusiastic and positive personality with ability to build trusting relationships with others. Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination. Outstanding communication skills, both written & verbal. Proven organisational skills, works well on their own, able to set and meet deadlines with quality results. Computer literate with working knowledge of; HR Perspectives, Excel, MS Word, PowerPoint & Publisher. What we offer Competitive salary 28 days annual leave increasing in service Discounted hotels stay Long service and annual award programme
The Ambleside Salutation Hotel & Spa are looking for a new team member to join our existing team, in the welcoming back and looking after our guests to the hotel. Your role as a Night Porter will be varied and exciting in helping us keep the hotels high standards throughout the night, when the hotel is at it's quietest, in return for looking after the hotel overnight you will become an integral part of our family who will receive the support required with an excellent package and benefits. Straight shifts 11pm until 8am Full time permanent position Up to 6 weeks annual holiday Closed Christmas 2025 Uniform Provided Meals on Duty Free use of Leisure facilities Gratuities paid monthly Company pension Paid monthly on a salary basis of £2506 (Live out). A live in position (on a live in wage) could be considered. You will be in charge of the hotel once the day staff finish their shifts and be expected to manage all Fire / Health and Safety procedures throughout the night and if any issues occur and the need arises have the ability to enact our Emergency Action Plans if required with the assistance of our dedicated team. The Nightly Routine Will Be Based On The Below Taking over the management of the Hotel Bar & Reception which normally closes at midnight depending on demand Assisting our Residents if required throughout the night if required in case of emergency and to assist in any requests. You will also have the ability to check guests in and out using the Hotels property management system, Guestline. (Training can be given) You will perform regular security and maintenance checks of the property and ensure the hotel follows the same high standards throughout the night as it does during the day As part of our nightly routine you will be expected to hoover and clean the ground floor public areas within the hotel. Clean and make sure the Leisure Club is ready for the next days guests at 7.30am, you will also prepare the hotels restaurant for breakfast and prepare the hotel for re-opening and the arrival of your day time colleagues from 7.15am onwards You should have good communication and organisational skills and the desire to become a key member of our team. You must be able to speak English to a good standard and be eligible to work in the UK and provide appropriate documentation to support this
We are seeking a dedicated and passionate Commis to join our culinary team. The ideal candidate will assist in the preparation and presentation of high-quality dishes while ensuring that food safety standards are met. This role is perfect for individuals looking to grow their culinary skills in a dynamic kitchen environment, where teamwork and hospitality are paramount. Responsibilities Assist in the preparation of ingredients and dishes as per the chef's specifications. Maintain a clean and organised kitchen workspace, adhering to food safety regulations. Support senior chefs in food production and presentation, ensuring high standards are met. Collaborate with the culinary team to ensure efficient kitchen operations. Contribute to menu development by providing feedback on dishes and suggesting improvements. Requirements Previous experience in a kitchen environment is preferred but not essential; a passion for food preparation is key. Strong understanding of food safety practices and culinary techniques. Excellent teamwork skills with the ability to work under pressure in a fast-paced environment. Good communication skills, both verbal and written, to effectively liaise with team members. A desire to learn and develop within the hospitality industry, with a focus on culinary excellence. Join us as we create memorable dining experiences through exceptional food and service! Job Type: Full-time (Part-time available) Pay: £2347.00 per month Expected hours: 40 per week over 5 days to include weekends Additional Pay Tips Benefits Company pension Employee discount Gym membership Schedule 8 hour shift
As a Night Porter at The Ambleside Salutation Hotel & Spa, your role will be crucial in maintaining the high standards of the hotel during the quietest hours of the night. You will play a key part in ensuring the safety and well-being of our guests, making you an integral member of our hotel family. In return, you will receive excellent support, benefits, and a competitive package. **Key Responsibilities:** - Manage all Fire / Health and Safety procedures throughout the night - Oversee the management of the Hotel Bar & Reception after regular closing hours - Assist residents in case of emergencies and handle any guest requests during the night - Perform regular security and maintenance checks of the property - Clean and maintain the ground floor public areas, including the Leisure Club, to ensure readiness for the next day - Prepare the hotel restaurant for breakfast service - Ensure the hotel is ready for re-opening in the morning **Qualifications Required:** - Good communication and organizational skills - Proficient in English - Eligible to work in the UK with appropriate documentation The Night Porter position at The Ambleside Salutation Hotel & Spa offers a full-time permanent role with straight shifts from 11pm to 8am. You will enjoy up to 6 weeks of annual holiday, uniform provided, meals on duty, free use of leisure facilities, and monthly gratuities. Additionally, the company offers a pension scheme for its employees. Your dedication to upholding the hotel's standards and your ability to effectively manage night-time operations will make you a valued member of our team. Join us in providing exceptional service to our guests and ensuring their comfort and safety throughout the night.,
We are seeking an enthusiastic live out Breakfast Chef to join our team At The Ambleside Salutation Hotel & Spa. Join us in delivering exceptional breakfast experiences to our guests. As a skilled culinary professional, you will be at the heart of our breakfast service, ensuring each morning begins with delight and satisfaction. Key Responsibilities in Breakfast Chef Role Responsibilities As a Breakfast Chef, you'll be responsible for preparing a variety of breakfast dishes with precision and creativity. Your role will involve: Cooking plated breakfasts. Ensuring the kitchen remains clean and up to regulatory standards Required Skills For The Breakfast Chef We are looking for someone who has: Culinary experience Passion for Food Efficiency and Organisation Communication Skills Why Join Us as a Breakfast Chef Our team values creativity, innovation, and an enduring love for culinary arts. As a Breakfast Chef, you will enjoy: £13.55 per hour How to Apply for the Breakfast Chef Position If you have a passion for preparing exquisite breakfasts and thrive in a bustling kitchen environment, we would love to hear from you. Please submit your CV Candidates who align with our ethos and enthusiasm for food will be contacted for an interview. We are an equal-opportunity employer and welcome applications from all qualified candidates.
We are seeking an enthusiastic live out Breakfast Chef to join our team At The Ambleside Salutation Hotel & Spa. Join us in delivering exceptional breakfast experiences to our guests. As a skilled culinary professional, you will be at the heart of our breakfast service, ensuring each morning begins with delight and satisfaction. Key Responsibilities in Breakfast Chef Role Responsibilities As a Breakfast Chef, you'll be responsible for preparing a variety of breakfast dishes with precision and creativity. Your role will involve: Cooking plated breakfasts. Ensuring the kitchen remains clean and up to regulatory standards Required Skills For The Breakfast Chef We are looking for someone who has: Culinary experience Passion for Food Efficiency and Organisation Communication Skills Why Join Us as a Breakfast Chef Our team values creativity, innovation, and an enduring love for culinary arts. As a Breakfast Chef, you will enjoy: 13.55 per hour How to Apply for the Breakfast Chef Position If you have a passion for preparing exquisite breakfasts and thrive in a bustling kitchen environment, we would love to hear from you. Please submit your CV Candidates who align with our ethos and enthusiasm for food will be contacted for an interview. We are an equal-opportunity employer and welcome applications from all qualified candidates.