Training and Quality Manager

A Little Bit About What You Will Be Doing

• Support succession planning with the required training.
• To maintain an efficient and systematic administration of all training related matters ensuring records are up-dated and current.
• To ensure all training with the Group is executed to a high standard reflective of our luxury environment.
• Participate and assist in other projects as required.
• Complete an annual learning and development needs analysis to ensure that the training needs of the business are identified.
• Produce an annual training plan for the hotel to ensure that identified learning and development needs are met in a structured and systematic manner.
• Identify latest thinking & industry wide best practice in training processes & delivery to ensure excellence in all training, education & talent development.
• Complete post training evaluation on training delivered in the business to ensure that training is effective and meets the training objectives.
• Regularly meet, coach, support and motivate departmental trainers to ensure they are supported in meeting the on-the-job training requirements of their departments.
• Facilitate and ensure all new colleagues complete all orientation programmes satisfactorily
• Ensure all legislative training is up to date
• Carry out effective training on a range of subjects
• Monitor Voice of the customer reviews and support appropriate follow-up actions through collaboration with the Hotel Managers and senior team.
• To support the Hotel Operations with on the job training
• Coordinate, conduct, or facilitate in-house Audits to ensure standards are met.
• Communicate information about training events in a timely and engaging manner to ensure the hotel is kept up to date about training and development activities.
• To issue monthly hotel Learning Calendar.
• To review and recommend external training courses/material to meet identified hotel training needs.
  

Qualifications

• 2 years’ experience in the Hospitality / Service Industry, with minimum of two years in a Human Resources Leadership / Management role; previous extensive training experience a definite asset.
• Post-secondary education: HR Management Certificate or degree/diploma an asset.
• Confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organisation.
• Enthusiastic and positive personality with ability to build trusting relationships with others.
• Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination.
• Outstanding communication skills, both written & verbal.
• Proven organisational skills, works well on their own, able to set and meet deadlines with quality results.
• Computer literate with working knowledge of; HR Perspectives, Excel, MS Word, PowerPoint & Publisher.