Skills: Talent Sourcing, Applicant Tracking Systems, Interview Scheduling, Behavioral Interviewing, Resume Screening, Employer Branding, Sourcing, Company Overview VCATCH is a premier BPO company based in Bangalore, excelling in providing cost-effective call center services. Operating under Six-Sigma standards, our management team boasts decades of industry experience, supporting various sectors, including Ed-tech, E-commerce, FMCG, and Real Estate. With cutting-edge technology and infrastructure, we aim to enhance clients' ROI through high-quality contact center solutions. To learn more, visit our website at vcatch.in. Job Overview We are seeking a motivated and detail-oriented HR Recruiter to join our team in Bangalore. This full-time, junior-level position requires 1 to 3 years of relevant work experience. The successful candidate will be responsible for talent acquisition processes, including sourcing candidates, screening resumes, and scheduling interviews. You will play a crucial role in building a strong workforce within VCATCH. Qualifications And Skills Proficient in talent sourcing techniques, utilizing multiple platforms and networks to attract top talent (Mandatory skill). Experience with Applicant Tracking Systems for managing recruitment processes efficiently (Mandatory skill). Skilled in interview scheduling, ensuring alignment of candidate and interviewer availability (Mandatory skill). Ability to conduct behavioral interviews that identify candidates' competencies and cultural fit within the organization. Solid experience in resume screening, capable of identifying key qualifications and experiences in potential candidates. Possess strong employer branding skills, promoting the company as an attractive workplace to prospective employees. Proficient in sourcing talent through innovative methods, including social media and job boards. Excellent communication and interpersonal skills to effectively engage with candidates and hiring managers. Roles And Responsibilities Develop and implement effective recruitment strategies to attract qualified candidates for various roles within the company. Source candidates through various channels, ensuring a diverse and robust talent pipeline. Conduct initial screenings and interviews to assess candidates' skills, experience, and cultural fit. Coordinate and schedule interviews between candidates and hiring managers, ensuring a smooth recruitment process. Utilize Applicant Tracking Systems effectively to manage candidate information and recruitment workflows. Engage in continuous improvement initiatives to enhance recruitment processes and influence employer branding strategy. Collaborate with hiring managers to understand job requirements and create compelling job descriptions. Provide timely feedback to candidates regarding their application status, maintaining a positive candidate experience. Show more Show less
Skills: Leadership Development, Project Management, Performance Management, Conflict Resolution, Agile Methodologies, Communication Skills, Decision-Making, Microsoft Excel, Company Overview VCATCH operates on Six-Sigma standards with a management team that brings extensive experience in the BPO industry. Our services span across various sectors like Ed-tech, E-commerce, FMCG, Real-Estate, and more. Based in Bangalore, we provide state-of-the-art, cost-effective call center solutions that enhance your ROI. VCATCH is recognized as a leading contact center with a workforce of 51-200 employees. Job Overview We are seeking a Junior Team Lead to join our team in Bangalore. This full-time position requires a dynamic individual who is experienced in managing teams and projects within the BPO industry. The candidate will be expected to lead their team to achieve and surpass key performance metrics while maintaining a positive work environment. Qualifications And Skills Leadership development is crucial as the role demands nurturing the skills and potential of team members (Mandatory skill). Performance management skills to evaluate, monitor, and enhance the team's productivity and efficiency (Mandatory skill). Strong decision-making abilities are essential for resolving issues and guiding the team (Mandatory skill). Project management skills are necessary for planning and executing various team initiatives effectively. Conflict resolution skills to handle and mediate disputes to maintain a harmonious workplace. Proficiency in agile methodologies to enhance the team's adaptability to changes and sector demands. Excellent communication skills to effectively convey information and influence team dynamics. Proficiency in Microsoft Excel for reporting and data analysis to support decision-making processes. Roles And Responsibilities Lead and motivate a team to achieve and exceed business goals and performance metrics. Manage and distribute workloads effectively to maintain consistent team operation. Monitor the team's performance regularly, providing feedback and development plans. Facilitate communication between team members and management to ensure alignment. Identify team training needs and work to implement development plans. Ensure compliance with company policies and uphold service quality standards. Proactively identify opportunities for process improvements and efficiency gains. Manage conflict resolution within the team to maintain a positive and productive work environment. Show more Show less
As a Mid-Level Debt Collections Manager at VCATCH, a premier BPO firm headquartered in Bangalore, you will play a crucial role in managing debt collection operations across various major cities, including Delhi, Cochin, Kolkata, Ahmedabad, Hyderabad, Mumbai, and Bangalore. With 4 to 6 years of relevant experience, you will be tasked with overseeing the debt collection team, ensuring optimal recovery rates, and maintaining effective agency relationships. Your key responsibilities will include developing and implementing strategies to enhance collection rates, analyzing data using Microsoft Excel for tracking and reporting purposes, handling escalated collection cases, and fostering positive relationships with debt collection agencies. Strong communication and negotiation skills will be essential in effectively communicating with clients, resolving issues promptly, and maximizing debt recovery while maintaining customer relationships. Your expertise in Agency Relationship Management, Debt Recovery, Microsoft Excel, and Debt Collection processes will be critical in ensuring the success of debt recovery operations. By maintaining compliance with legal and regulatory standards, you will contribute to the overall efficiency and effectiveness of debt collection activities at VCATCH. Join VCATCH today and be part of a dedicated team committed to providing exceptional customer experiences across various industries such as Ed-tech, E-commerce, FMCG, and real estate. Maximize ROI with our cost-effective call center services and contribute to our Six-Sigma standards of excellence. Visit our website at vcatch.in for more information.,
You are invited to join our team as an Inside Sales Executive for an Australian process based in Bangalore. As an Inside Sales Executive, your primary responsibility will involve conducting B2B cold calls to small and medium-sized businesses in Australia, aiming to generate new leads and sales opportunities. You will be expected to develop and implement effective sales strategies to meet and exceed sales targets, while also building and nurturing relationships with potential clients to understand their requirements and provide customized solutions. Your role will entail qualifying leads, following up on sales inquiries, and guiding prospects through the sales pipeline. Collaboration with the sales team is vital to ensure a seamless transition of qualified leads for further engagement. Additionally, you will be required to consistently update CRM systems with precise information regarding leads, opportunities, and customer interactions. To excel in this position, you should possess 2-3 years of experience in B2B inside sales and cold calling for lead generation in an international setting, with a strong preference for expertise in an Australian process. Exceptional English communication skills, both verbal and written, are essential for effectively engaging and persuading clients. A successful track record of meeting or surpassing sales objectives, coupled with the ability to work autonomously with a proactive demeanor, will be highly valued. Strong organizational abilities and the capacity to multitask in a fast-paced environment are also key requirements. In return, we offer a competitive salary with performance-based incentives, along with the opportunity to work alongside a seasoned team and advance within an international sales domain. Comprehensive training and support will be provided to ensure your success in this role. Please note that candidates must arrange their own transportation, and the position necessitates working in shifts aligned with Australian business hours.,
As a Junior Quality Analyst at VCATCH, you will play a crucial role in maintaining and enhancing the quality assurance processes within our organization. With a minimum of 1 to 3 years of relevant experience in quality management, you will be based in Chennai, Coimbatore, Arakkonam, or Salem. Your technical skills, along with effective communication abilities, will be essential in ensuring the delivery of high-quality call center services. Your responsibilities will include conducting regular quality checks and audits to uphold company standards, coaching team members to excel in customer service, analyzing feedback to identify improvement opportunities, and documenting quality performance metrics. Your leadership qualities will empower teams to maintain exceptional quality standards in customer service and project delivery. Your critical thinking and analytical skills will be vital in identifying issues, analyzing data, and developing effective solutions to enhance service quality. Your proactive mindset and passion for continuous improvement will be instrumental in aligning with the company's Six-Sigma principles and driving excellence in all operational aspects. By collaborating with cross-functional teams, participating in quality-related meetings, and acting as a bridge between managerial and operational teams, you will contribute to shaping the strategic direction of quality initiatives. Your attention to detail and commitment to meticulous monitoring and reporting will ensure that all aspects of the quality process are efficiently managed. If you are someone who thrives in a dynamic environment, values quality management, and possesses the skills of a strong communicator, leader, and problem-solver, then this role at VCATCH is the perfect opportunity for you to make a significant impact within our organization. Join us in our mission to maintain our reputation as a leading contact center and drive continuous improvement in quality standards and customer service excellence.,
As a Junior Collections Trainer at VCATCH, you will be responsible for developing and delivering training programs to enhance the skills of our collections team in Bangalore. With a focus on Six-Sigma standards, our company operates in diverse sectors like Ed-tech, E-commerce, and Real-estate, offering state-of-the-art call center services to ensure enhanced ROI growth. Your role will involve creating tailored training programs, coordinating with team leaders to identify training needs, and delivering interactive sessions using various instructional techniques. You must have proven experience in training program development, excellent communication skills, and the ability to adapt training methods to different learning styles. Your proficiency in internal personal and soft skills, effective time management, and creativity in designing engaging training materials are essential for this role. Additionally, you should have experience in providing feedback and coaching to improve team performance and a commitment to continuous professional development. Key Responsibilities: - Develop and implement training programs for collections teams to enhance performance. - Collaborate with team leaders to identify training needs and objectives. - Deliver interactive training sessions using diverse instructional techniques. - Evaluate the effectiveness of training programs and make necessary adjustments. - Provide ongoing coaching and feedback to enhance team members" skills. - Maintain records of training activities and collaborate with HR to align initiatives with company goals. - Stay updated with industry trends and best practices in training and development within the BPO sector. Join us at VCATCH and contribute to the success of our collections team through your passion for coaching and commitment to organizational growth.,
As a Sales Executive, you will be responsible for conducting B2B cold calls to Australian small and medium-sized businesses to generate new leads and sales opportunities. Your main objective will be to develop and execute effective sales strategies that meet or exceed sales targets. Building and maintaining strong relationships with potential clients, understanding their business needs, and presenting tailored solutions will be crucial in this role. Additionally, you will be tasked with qualifying leads, following up on sales inquiries, and nurturing prospects through the sales pipeline. Collaboration with the sales team is essential to ensure a smooth handover of qualified leads for further engagement. It is important to consistently update CRM systems with accurate information on leads, opportunities, and customer interactions. Staying updated with industry trends, market conditions, and competitors will also be necessary to refine sales approaches. Key Requirements: - 2-3 years of experience in B2B inside sales and cold calling for lead generation in an international process. - Proven experience in an Australian process is highly desirable. - Excellent English communication skills (verbal and written) with a strong ability to engage and persuade clients. - Track record of meeting or exceeding sales targets. - Ability to work independently with a proactive and self-motivated attitude. - Strong organizational skills and the ability to multitask in a fast-paced environment. What We Offer: - Competitive salary with performance-based incentives. - Opportunity to work with an experienced team and grow in an international sales environment. - Training and support to ensure success in the role. Additional Details: - No transportation provided; candidates must have their own means of commute. - The position requires working in shifts aligned with Australian business hours.,
As a Malayalam Telecaller at V CATCH, you will be responsible for engaging with clients in Malayalam, handling both inbound and outbound calls, providing detailed product or service information, resolving customer queries, and meticulously recording all interactions. Your role will focus on ensuring customer satisfaction and actively contributing to the continuous improvement of service quality. Key Responsibilities: - Engage with clients in Malayalam through both inbound and outbound calls - Provide accurate and detailed information about products or services - Resolve customer queries effectively and in a timely manner - Maintain comprehensive records of all customer interactions Qualifications: - Fluency in both Malayalam and English, both spoken and written - Freshers are welcome to apply - Possess excellent communication and interpersonal skills - Ability to handle a high volume of calls while maintaining composure under pressure - Basic computer skills, including proficiency in MS Office and CRM software - Previous experience in customer service, telecalling, or a similar role is advantageous - High school diploma or equivalent - Strong problem-solving abilities and the capacity to work independently or as part of a team,
As a Junior Inside Sales B2B associate at VCATCH, you will be an integral part of the international BPO division, driving sales and contributing to the team's success. Your role will involve conducting cold calls to potential clients, nurturing relationships with leads, collaborating with the sales team to develop strategies, and utilizing CRM systems to track sales activities. Your exceptional communication skills, outstanding selling skills, and proficiency with CRM software will be essential for articulating value propositions clearly, closing deals, and meeting sales targets while ensuring high levels of customer satisfaction. Key Responsibilities: - Conduct cold calls to potential clients, persuasively presenting services and generating interest. - Manage and nurture relationships with leads, guiding them through the sales funnel towards conversion. - Collaborate with the sales team to develop strategies for reaching sales targets and increasing market presence. - Stay informed about industry trends and competitor activity to strengthen sales initiatives. - Utilize CRM systems to track sales activities and maintain accurate records of lead interactions. - Provide valuable feedback to the marketing and product teams regarding customer insights and potential improvements. - Participate in team meetings and training sessions to improve product knowledge and sales techniques. - Ensure high levels of customer satisfaction by addressing questions and providing timely solutions to inquiries. Qualifications and Skills: - Proven experience in cold calling and handling objections effectively. - Experience in an international BPO setting. - Strong lead generation skills. - Exceptional communication skills, both verbal and written. - Outstanding selling skills. - Experience in loan sales. - Proficiency with CRM software. - Ability to work independently as well as part of a team. Please note that there is no transportation facility available at the moment, and documents are mandatory to proceed further towards the final round.,
Company Description V CATCH operates on Six-Sigma standards with a core management team that possesses decades of experience in the BPO industry. With state-of-the-art technology and infrastructure, V CATCH offers cost-effective call center services in Bangalore, catering to various industries such as Ed-tech, E-commerce, FMCG, Aggregators, Real-estate builders, and more. Renowned as the best contact center, V CATCH aims to enhance clients' ROI through its premier service offerings. Role Description This is a full-time, on-site role as a Loan Collection Manager, located in Hyderabad. The Loan Collection Manager will oversee the loan collection process, manage a team of collection agents, and develop strategies to improve collection rates. They will also be responsible for monitoring and analyzing collection performance, handling escalations, ensuring compliance with policies and regulations, and maintaining accurate records of customer interactions. Qualifications Experience in loan collection, debt recovery, or similar role Leadership and team management skills Strong communication and negotiation skills Analytical and problem-solving skills Knowledge of relevant laws and regulations Proficiency in MS Office and collection software systems Bachelor’s degree in Finance, Business Administration, or related field Ability to work on-site in Hyderabad Experience in the BPO industry is a plus