Collections Trainer

As a Junior Collections Trainer at VCATCH, you will be responsible for developing and delivering training programs to enhance the skills of our collections team in Bangalore. With a focus on Six-Sigma standards, our company operates in diverse sectors like Ed-tech, E-commerce, and Real-estate, offering state-of-the-art call center services to ensure enhanced ROI growth. Your role will involve creating tailored training programs, coordinating with team leaders to identify training needs, and delivering interactive sessions using various instructional techniques. You must have proven experience in training program development, excellent communication skills, and the ability to adapt training methods to different learning styles. Your proficiency in internal personal and soft skills, effective time management, and creativity in designing engaging training materials are essential for this role. Additionally, you should have experience in providing feedback and coaching to improve team performance and a commitment to continuous professional development. Key Responsibilities: - Develop and implement training programs for collections teams to enhance performance. - Collaborate with team leaders to identify training needs and objectives. - Deliver interactive training sessions using diverse instructional techniques. - Evaluate the effectiveness of training programs and make necessary adjustments. - Provide ongoing coaching and feedback to enhance team members" skills. - Maintain records of training activities and collaborate with HR to align initiatives with company goals. - Stay updated with industry trends and best practices in training and development within the BPO sector. Join us at VCATCH and contribute to the success of our collections team through your passion for coaching and commitment to organizational growth.,