Training and Quality Manager

IntouchCX

5 - 8 years

10 - 16 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

training and quality manager bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Summary:

Key Responsibilities:

Develop Training & Quality Strategies:
Create and manage effective training and quality programs aligned with company goals.
Design & Deliver Programs:
Oversee the design, implementation, and consistency of training and quality initiatives across all teams.
Monitor Performance:
Analyze training outcomes and quality metrics to improve employee performance.
Quality Assurance:
Conduct audits and assessments to ensure compliance with internal and external quality standards.
Process Improvement:
Identify and implement actions to resolve quality issues and improve business processes.
Leadership & Collaboration:
Work with senior leaders and team managers to promote a culture of learning and continuous improvement.
Reporting:
Provide regular reports with insights and recommendations on training effectiveness and quality improvements.

Qualifications:

Proven experience in training and quality management
Strong leadership, communication, and analytical skills
Ability to manage multiple projects and collaborate with cross-functional teams
Knowledge of quality standards and performance metrics

If interested, Please share your CV at anusha.kambapu@intouchcx.com

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