5 - 10 years
8 - 15 Lacs
Posted:5 days ago|
Platform:
Work from Office
Full Time
Proven experience in Training and quality assurance, quality monitoring, or a similar role in a customer service environment.
Strong knowledge of customer service best practices Training and quality standards.
Excellent communication skills, both written and verbal, can provide constructive feedback effectively.
Analytical mindset with the ability to interpret data and identify trends and patterns.
Detail-oriented with strong organizational and time management skills.
Proficiency in using quality monitoring tools and software.
Strong problem-solving skills and ability to think critically.
Experience in training and development is a plus.
Familiarity with customer relationship management (CRM) systems is preferred.
Ability to work collaboratively in a team environment.
Flexibility to adapt to changing priorities and business needs
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