Training and Quality Manager

Training & Quality Manager AI/LLM Practice

Key Responsibilities

• Lead global training and quality programs for AI/LLM projects ensuring consistency, accuracy, and compliance.
• Design and implement scalable training frameworks, assessments, and certification programs.
• Monitor performance metrics, identify skill gaps, and drive targeted upskilling initiatives.
• Establish and enforce quality standards and continuous improvement processes across teams.
• Conduct audits, calibrations, and root cause analyses to maintain excellence in delivery.
• Partner with operations and client teams to align training and quality strategies with business goals.
• Drive change management, governance, and cross-functional collaboration across global sites.

Requirements:

• Bachelor's degree required (Computer Science, IT, Engineering, Linguistics, or related field preferred).
• 5+ years of experience in

  training leadership and quality management

  within AI, LLM, tech operations, or a process-driven environment.
• Strong understanding of AI/LLM concepts, model training processes, and data-driven decision-making.
• Proven track record of leading cross-functional, multicultural teams in a fast-paced global setup.
• Excellent English communication, presentation, and stakeholder management skills.
• Analytical mindset with the ability to design and monitor performance dashboards and quality metrics.
• Demonstrated problem-solving, innovation, and change management capabilities.

Good to Have:

• Knowledge of process improvement methodologies (Six Sigma, Lean, Kaizen).
• Experience working with AI model evaluation, policy compliance, or linguistic quality frameworks.
• Exposure to client-facing roles in AI or technology projects.
• Strong people leadership and mentoring skills.