3 Quality Metrics Jobs

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Product Lead -Delivery Practice Lead to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Product Lead - Delivery Practice Lead : Delivery Role and Responsibilities Practice Lead Product Development/Manager responsible for pdt development and delivery for HealthCare products in accordance with industry standards and regulatory guidance. Delivery Management in a global setting Manage Application Dev, Maintenance, Re-Engineering, Integration & Transformation projects. Participate in research, design, implementation, and optimization of Machine learning Models. Lead AI product development programs and managed business stakeholders requirements, thorough hands on experience in exploring and analysing the potential and limitations of AI when planning new products at the idea stage itself Thorough Understanding and hands on Claims Cycle, Health Plan Business and knowledge of provider area. Document, communicate, coordinate and execute delivery as per agreements including SOW & CR's Enable High Utilization and High Billability through effective Resource Management Prepare Statement of Work inclusive of Estimation, Solution Design, Scoping & Planning Mentor the Delivery teams in defining Accurate Requirement Modelling, Software Specs, Quality Metrics, Configuration/Release/Risk Management Processes Build/Demonstrate capabilities in the Customer's domain of operation (New/Existing) Execute Performance Appraisal & support Talent Acquisition/ Knowledge Management Participate in RFP and customer interactions/coordination. Experience in responding to RFPs independently and handling delivery independently. Experience in working with US based Customers - specifically Health Care Clients Education Bachelor's in computer sciences or similar. Masters preferred. Job Description and Skills and Hands on: 7+Years work experience and hands on alignment with JD details below: Ability to work independently in pursuit of organizational goals, skilled in building and leading cross-functional teams, with a proven record of managing deliveries. Experience in analytics in Healthcare setting to improve Clinical/Operational/Financial Performance Knowledge of Health Management Programs and Government Programs and Regulatory Reporting Ability to lead development of new Offerings, Collaterals and Brochures Ability to conduct assessments of client systems/processes for engagement objectives and scope. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

The Customer Support and Service team Always represents the voice of the customers. Responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role The Service Manager will be responsible for spearheading a premium matchmaking service that delivers the highest match success rate across the globe. The role involves front-leading a team of 50+ people and be accountable for their productivity. The person will be required to pull up his/her sleeves and get involved in every aspect of market development sales. This is a strategic and important part for the business hence we need someone who is analytical, strategic as well as tactical. The candidate needs to be owning and hitting/exceeding quarterly/annual sales targets with the assigned teams. The most valuable traits we are looking for in this role are: Ownership - You will own the strategy, delivery, quality, and the outcomes of the customer Support team and will be accountable for the same. User orientation - Create time for customer interactions and user understanding. Start by looking at things from the user's perspective and don't stop until you've evaluated how the solution has impacted the user. Velocity - You will be expected to deliver results in a fast paced, operationally intensive, and rapidly changing environment. Ethical - Work ethic is about showing up, being on time, being reliable and doing what you say. It is about being a fundamentally good person that others can count on and enjoy working with. What you will do in this role Develop a deep understanding of Shaadi.com consumer segments across communities, to uniquely represent and address the specific needs of each HNI member. Leverage customer insight to remodel streamline the service process to dramatically increase matchmaking success and customer satisfaction. Ensure that team members are adequately trained and readied to deliver an empathetic personalized service, as a trusted advisor to the family. Envision and implement technology solutions enhancements to maximize the quality of service delivered and minimize wasteful productivity losses of the team. Plan for rapid expansion in staff, in line with exploding HNI membership sales, while ensuring the highest level of service quality is maintained. Managing closed loop process flows for escalation management to ensure that even unsatisfied customers are delivered an experience which Shaadi.com can be proud of. What you should have 7 years of relevant experience with 5 years in Telesales team management, preferably in Internet industry. Exposure to value volume selling is a must. Good Understanding of Quality metrics and process improvements. Drive performance management by applying and implementing best in class performance metrics. Bachelor's Degree.

Greetings for day. We are having opening for the role Manager - QMS & Documentation Management in Corporate Quality Department. Department : Corporate Quality Location : Mumbai - Andheri East Qualification - B. Pharm. / M. Pharm / M. Sc. Industry Preferred : Pharmaceutical. Work Experience :12 - 18 years Corporate Experience only. Job Description : Quality Management System (QMS) Oversight: Ensure robust implementation and periodic / Retrospective review of all QMS elements including Change Control, Deviation, CAPA, Risk Management, and Quality Review. Documentation Lifecycle Management: Coordinate periodic SOP revision cycles. Ensure alignment with current practices, regulations, and audit feedback. Maintain SOP revision matrix and history. Electronic QMS/LMS Integration & Control: Develop and deliver orientation programs for new joiners covering company policies, ethics, compliance, and site-specific SOPs. Skill Requirements : Competent in extracting, organizing, and interpreting data from QMS systems for management review and trend analysis. Experience in preparing Quality Metrics, Dashboard Reports, SOP compliance trends, and identifying areas for process improvement Proficient in managing the document lifecycle, Organized approach to multi-department coordination, documentation deadlines, and QMS project execution. GMP Knowledge & Facilitation Skills: Deep understanding of cGMP/GxP concepts and strong delivery of technical training sessions . Interested candidate can share their profiles on pooja.t@encubeethicals.com