Technical Writer

About company:

Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA).

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Summary :

A technical role responsible to manage and develop all aspects of localized technical documentation and help for the suite of software solutions and products sold to global users. The workload is approximately 40% localized documentation developm ent and 60% localized document QA. This role requires both documentation developme nt/engineering and test engineering/QA skills.

MAIN DUTIES

• Generate and export source files for multiple publication output types from online repositories (source files in md, xml, json, htm, indd, ai, psd, pdf, and Office formats).
• Configure and execute publish transform to build formatted outputs in various target types (online help, CHM, PDF, Word, zip).
• Evaluate source files, fix errors, extract non-editable texts, and prepare files for translation.
• Create translation projects in TMS platforms.
• Develop translated assets in Aegisub, Photoshop, Illustrator, InDesign, and Office apps using provided text translations and input files. Includes capturing localized screens from localized application GUIs.
• Validate syntax and fix errors in localized markup, markdown, and JSON files.
• Create local-language packages, import to publishing tools, and prepare local-language publishing environments.
• Configure and execute publish transforms to build formatted outputs in all languages. Includes debugging and fixing errors/warnings.
• Perform side-by-side QA of source-language and local-language output to identify errors, capture defects in bug tracking systems, implement fixes in single-source assets, and republish.
• Implement edits and corrections requested by documentation owners.
• Work is performed in online and local applications. Interaction with colleagues and client contacts occurs in multiple channels and within both your Welocalize domain and a client-contractor domain. Responsiveness and collaboration are key success factors in delivering services in this role.

Technical Platforms Used Daily

• Adobe Creative Cloud.
• Screen capturing app such as Snagit.
• Subtitle editor such as Camtasia or Aegisub.
• Microsoft Office.
• Full-functional text editor app such as EmEditor, EditPlus, Sublime Text.
• Version control system such as GitHub.
• Creating and managing tickets in a defect tracking app such as Jira.
• Translation management system such as Memsource/Phrase.

Successful engineers need the following technical skills and abilities:

• Documentation development in markup and markdown single-source environments.
• Setup, configure, execute of transformation engines to generate formatted output (OLH, CHM, PDF, etc.) from markup/markdown source.
• Cloud documentation management platforms with workflow automation.
• Quality assurance testing both format/layout and functional, of online and offline UA content.
• Managing single-source and output versioning in a multi-author environment.
• Managing change-orders in source files based on feedback provided against output files.
• Debugging and troubleshooting scripts used for publishing automation, in response to log errors or build failures.
• Continuous improvement mindset, always finding ways to deliver more efficiently and with less risk for errors.

REQUIREMENTS

• Bachelor’s degree with an engineering background.
• 1-2 years of experience in Technical Publication or a related field.
• Knowledge of installation and configuration management for the most common operating systems and platforms.
• Knowledge on encoding and fonts.
• ENG tools (EmEditor, Word, BeyondCompare etc.)
• Image tools (Photoshop, Illustrator etc.)
• Screen capture tools (SnagIT etc.)
• Github tools (Github Desktop)
• HTML Help Workshop