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Leena AI
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Technical Program Manager (TPM)

Technical Program Manager (TPM)

Leena AI

1 years

0 Lacs

gurugram haryana india

Posted:2 weeks ago| Platform:

Apply

Skills Required

ai support sap successfactors oracle workday slack automate drive engineering agile pipeline reliability management scrum planning reporting transparency communication metrics optimization efficiency software jira confluence github tracking certifications saas

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Founded in 2018,

Leena AI

is an autonomous, conversational AI–powered employee experience platform built to support enterprises at scale. Trusted by

10M+ employees

across global brands such as

Nestle, Puma, AirAsia, Coca-Cola, Abbott, and HDFC Bank

, we have transformed

30M+ conversations

and over

1B employee interactions

to date.Our platform integrates seamlessly with

100+ enterprise systems

, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft 365, and Slack, and supports

100+ languages

worldwide. Backed by

$40M in funding

from Greycroft and Bessemer Venture Partners, Leena AI continues to redefine how enterprises automate and elevate employee experience.

Job Overview

Leena AI is looking for an experienced and motivated

Technical Program Manager (TPM)

to drive execution across key engineering initiatives. The ideal candidate is a

servant-leader

who can guide agile teams, remove roadblocks, and manage a pipeline of complex

L3 engineering support tickets

. You will be the bridge between engineering, product, and customer success—ensuring clarity, speed, and operational excellence.This role is critical in enabling our engineering teams to move fast while maintaining the reliability our enterprise customers depend on.

Key Responsibilities

Agile Delivery Management

Lead and facilitate multiple Agile Scrum teams, ensuring alignment to sprint goals and on-time delivery.
Run sprint ceremonies including planning, backlog grooming, daily stand-ups, and retrospectives.
Remove impediments, enforce best practices, and drive continuous improvement.

Technical Program Ownership

Own and prioritize the pipeline of complex L3 engineering support tickets.
Work closely with engineering leads to ensure timely and high-quality ticket resolution.
Balance support-driven and roadmap-driven work without compromising timelines or standards.
Define and publish L3 processes, SLAs, KPIs, and reporting to foster transparency.

Stakeholder Management

Act as the communication hub between engineering, product, and support teams.
Provide clear status updates, progress visibility, and performance metrics to leadership.

Process Optimization

Continuously enhance Agile workflows and L3 ticket-handling processes.
Implement tools, dashboards, and reporting frameworks for improved predictability and efficiency.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
1+ years of experience in technical program management or related roles in a software product company.
Strong understanding of Agile/Scrum methodologies; hands-on experience as a Scrum Master or Program Manager.
Proven experience managing L3 engineering support pipelines.
Good understanding of SDLC, cloud platforms, and modern engineering stacks.
Strong analytical, communication, and organizational skills.
Familiarity with JIRA, Confluence, GitHub, and project tracking dashboards.

Preferred Qualifications

Certifications such as CSM, PMP, or equivalent Agile credentials.
Experience working with SaaS, enterprise products, or B2B platforms.
Experience collaborating with geographically distributed teams.

Skills: agile,sla,l3,engineering support

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Technical Program Manager (TPM)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Company Description

Leena AI

10M+ employees

Nestle, Puma, AirAsia, Coca-Cola, Abbott, and HDFC Bank

30M+ conversations

1B employee interactions

100+ enterprise systems

100+ languages

$40M in funding

Job Overview

Technical Program Manager (TPM)

servant-leader

L3 engineering support tickets

Key Responsibilities

Agile Delivery Management

Technical Program Ownership

Stakeholder Management

Process Optimization

Required Skills & Qualifications

Preferred Qualifications

More Jobs at Leena AI