Technical Lead ServiceNow HRSD (Remote)

Job Title : Technical Lead – ServiceNow HRSD

Job Type: Remote

Experience Level: 6+ Years

Job Summary:

We are seeking an experienced ServiceNow HRSD Technical Lead with deep technical expertise in architecting, implementing, and optimizing the Human Resources Service Delivery (HRSD) module within ServiceNow. The ideal candidate will be responsible for leading technical design, solutioning, integrations, and delivery of complex HR workflows while working closely with cross-functional stakeholders, developers, and business users.

Key Responsibilities:

Technical Solutioning & Architecture

• Lead the design and development of scalable ServiceNow HRSD solutions, including Employee Center, Lifecycle Events, Case and Knowledge Management.
• Architect and implement modular and configurable HR services, guided by global process best practices and compliance needs.
• Customize HR Services, HR Case Management, HR Profiles, Lifecycle Events (onboarding, offboarding, transfers), and Document Management.

Platform Development & Configuration

• Design and develop custom UI pages, Service Catalog items, client scripts, business rules, Script Includes, and Scoped Apps within the HRSD context.
• Configure Employee Center / Employee Center Pro, HR Agent Workspace, and mobile experiences.
• Ensure proper access controls and data privacy using HR-specific ACLs, Contextual Security, and Role-based Access.

Integrations & Automation

• Build and manage integrations with external HRIS systems (Workday, SAP SuccessFactors, Oracle HCM), payroll platforms, ID provisioning tools, and document signing platforms using REST/SOAP APIs, Integration Hub, and MID Servers.
• Design intelligent automation flows for case routing, notifications, and approvals using Flow Designer and Virtual Agent.

Analytics & Reporting

• Develop customized dashboards and reports using Performance Analytics for HR KPIs (case volumes, SLAs, onboarding efficiency, etc.).
• Enable proactive service delivery through usage tracking and employee feedback analysis.

Leadership & Delivery Oversight

• Lead technical teams through Agile delivery cycles; manage sprint planning, backlog grooming, and peer reviews.
• Conduct technical workshops and design sessions with stakeholders.
• Ensure technical documentation, release management, and post-deployment support processes are well established.
• Review development work for code quality, adherence to platform governance, and HR-specific security protocols.

Required Skills & Qualifications:

• 6+ years of hands-on ServiceNow platform experience, with 2–3+ years specifically in HRSD implementations.
• In-depth knowledge of HRSD architecture, HR Service Configuration, Lifecycle Events, Document Management, and Case Management workflows.
• Proficient in JavaScript, Glide APIs, Flow Designer, UI Policy/Actions, and Client-side scripting.
• Hands-on experience with Employee Center Pro, HR Agent Workspace, Mobile App configurations, and Document Templates.
• Deep understanding of data privacy, field-level encryption, and HR data separation in ServiceNow.
• Experience integrating with Workday, SAP SuccessFactors, Active Directory, Okta, or DocuSign.
• Working knowledge of HR compliance requirements (e.g., GDPR, HIPAA, SOC).

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA) – Mandatory
• ServiceNow Certified Implementation Specialist – HRSD – Highly Preferred
• ServiceNow Application Developer – Preferred
• ITIL v4 Foundation Certification – Advantageous