Job Title : Technical Lead – ServiceNow HRSD Job Type: Remote Experience Level: 6+ Years Job Summary: We are seeking an experienced ServiceNow HRSD Technical Lead with deep technical expertise in architecting, implementing, and optimizing the Human Resources Service Delivery (HRSD) module within ServiceNow. The ideal candidate will be responsible for leading technical design, solutioning, integrations, and delivery of complex HR workflows while working closely with cross-functional stakeholders, developers, and business users. Key Responsibilities: Technical Solutioning & Architecture Lead the design and development of scalable ServiceNow HRSD solutions, including Employee Center, Lifecycle Events, Case and Knowledge Management. Architect and implement modular and configurable HR services, guided by global process best practices and compliance needs. Customize HR Services, HR Case Management, HR Profiles, Lifecycle Events (onboarding, offboarding, transfers), and Document Management. Platform Development & Configuration Design and develop custom UI pages, Service Catalog items, client scripts, business rules, Script Includes, and Scoped Apps within the HRSD context. Configure Employee Center / Employee Center Pro, HR Agent Workspace, and mobile experiences. Ensure proper access controls and data privacy using HR-specific ACLs, Contextual Security, and Role-based Access. Integrations & Automation Build and manage integrations with external HRIS systems (Workday, SAP SuccessFactors, Oracle HCM), payroll platforms, ID provisioning tools, and document signing platforms using REST/SOAP APIs, Integration Hub, and MID Servers. Design intelligent automation flows for case routing, notifications, and approvals using Flow Designer and Virtual Agent. Analytics & Reporting Develop customized dashboards and reports using Performance Analytics for HR KPIs (case volumes, SLAs, onboarding efficiency, etc.). Enable proactive service delivery through usage tracking and employee feedback analysis. Leadership & Delivery Oversight Lead technical teams through Agile delivery cycles; manage sprint planning, backlog grooming, and peer reviews. Conduct technical workshops and design sessions with stakeholders. Ensure technical documentation, release management, and post-deployment support processes are well established. Review development work for code quality, adherence to platform governance, and HR-specific security protocols. Required Skills & Qualifications: 6+ years of hands-on ServiceNow platform experience, with 2–3+ years specifically in HRSD implementations. In-depth knowledge of HRSD architecture, HR Service Configuration, Lifecycle Events, Document Management, and Case Management workflows. Proficient in JavaScript, Glide APIs, Flow Designer, UI Policy/Actions, and Client-side scripting. Hands-on experience with Employee Center Pro, HR Agent Workspace, Mobile App configurations, and Document Templates. Deep understanding of data privacy, field-level encryption, and HR data separation in ServiceNow. Experience integrating with Workday, SAP SuccessFactors, Active Directory, Okta, or DocuSign. Working knowledge of HR compliance requirements (e.g., GDPR, HIPAA, SOC). Preferred Certifications: ServiceNow Certified System Administrator (CSA) – Mandatory ServiceNow Certified Implementation Specialist – HRSD – Highly Preferred ServiceNow Application Developer – Preferred ITIL v4 Foundation Certification – Advantageous
Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on the ServiceNow platform. The ideal candidate combines strong technical development skills with leadership experience, client communication, and a track record of delivering complex ServiceNow implementations. Key Responsibilities: Technical Leadership: Lead end-to-end technical design and implementation of ServiceNow CSM solutions. Guide a team of ServiceNow developers and administrators through the SDLC. Review code, ensure adherence to best practices, and maintain platform integrity. Serve as the technical point of contact for clients and internal stakeholders. Architecture & Development: Architect robust and scalable ServiceNow CSM solutions using standard and custom components. Develop and customize key CSM features: Cases, Accounts, Contacts, Entitlements, SLAs, Knowledge, Communities, and Virtual Agent. Create custom applications and integrations using REST/SOAP APIs, IntegrationHub, and MID Servers. Implement AWA (Advanced Work Assignment), Virtual Agent, and Predictive Intelligence where applicable. Stakeholder Management: Collaborate with business analysts and solution architects to translate business requirements into technical designs. Present solution architecture and roadmaps to business and IT leaders. Drive workshops, technical discussions, and sprint planning with cross-functional teams. Governance & Delivery: Ensure adherence to ServiceNow platform standards, security policies, and performance benchmarks. Manage technical risk, issue resolution, and post-implementation support. Conduct platform upgrades and migrations while minimizing impact to business. Required Skills & Qualifications: 8+ years of experience on the ServiceNow platform, with 3+ years in CSM-specific implementations. Deep knowledge of ServiceNow architecture, including custom apps, scoped apps, ACLs, UI policies, and scripting (JavaScript, Glide API). Proven experience with ServiceNow Studio, Flow Designer, Business Rules, Script Includes, and custom integrations. Proficient in implementing: Case Lifecycle Management SLAs and Entitlements Omnichannel support (chat, email, portal) Knowledge Base and Communities Dashboards and Performance Analytics Experience integrating with CRM, ERP, and external ticketing systems via APIs. Strong background in Agile/Scrum methodologies and DevOps tools (JIRA, Git, etc.). Preferred Certifications: ServiceNow CSA Certified System Administrator (Mandatory) ServiceNow CIS Customer Service Management (Highly Preferred) ServiceNow Application Developer (Preferred) ITIL v4 Foundation (Preferred) Soft Skills: Excellent leadership, mentoring, and team collaboration skills. Strong communication and client-facing abilities. Ability to drive decisions and resolve conflicts in high-pressure environments. Ownership mindset and proactive approach to problem-solving. Show more Show less
Job Title - Technical Lead – ServiceNow ITSM Job Type - Remote Experience - 9+ Years Job Summary: We are seeking a highly experienced and technically strong ServiceNow Technical Lead – ITSM to lead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform. The ideal candidate should possess deep hands-on expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices, along with a proven ability to lead teams and deliver enterprise-grade solutions. Key Responsibilities: Solution Architecture & Platform Design Lead the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes. Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management. Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents. Custom Development & Scripting Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions. Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows. Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics. Integrations Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server. Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope. Team Leadership & Governance Lead and mentor a team of developers and admins in an Agile environment. Define technical standards, perform code reviews, and enforce platform governance and data model integrity. Support sprint planning, story grooming, and UAT coordination. Platform Management & Optimization Manage and support platform upgrades, cloning, patching, and performance tuning activities. Monitor and resolve platform-related performance and security issues. Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence (if in use). Required Skills & Qualifications: 9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer. Deep knowledge of ITSM processes (ITIL v4 aligned) and hands-on implementation of Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog. Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development. Experience working with ServiceNow Studio, Update Sets, Application Repository, and ATF (Automated Test Framework). Solid understanding of data models, ACLs, and role-based access control. Experience with ServiceNow CMDB, Discovery, and/or Service Mapping is a strong plus. Exposure to DevOps integrations (e.g., Git, Jenkins, Azure DevOps) and CI/CD pipelines is a plus. Preferred Certifications: ServiceNow Certified System Administrator (CSA) – Mandatory ServiceNow Certified Implementation Specialist – ITSM – Highly Preferred ServiceNow Application Developer – Preferred ITIL v4 Foundation Certification – Advantageous
Job Title - ServiceNow Source-to-Pay (S2P) Technical Consultant Job Type - Remote Experience - 4+ Year&aposs Job Description - About AvanteNow AvanteNow is a pure-play ServiceNow startup with a global presence across Europe and the GCC. With 100% focus on the ServiceNow platform, we enable our clients to unlock business value through innovative, scalable solutions. As we grow, we are looking for a ServiceNow S2P Technical Consultant to join our high-performing team and help drive digital transformation in the Source-to-Pay domain. Role Overview As a ServiceNow S2P Technical Consultant , you will be responsible for the end-to-end design, configuration, and implementation of Source-to-Pay workflows on the ServiceNow platform. This is a hands-on role requiring deep platform expertise and a strong understanding of procurement, sourcing, vendor management, and related business processes. Key Responsibilities Collaborate with clients and internal teams to gather business requirements related to Source-to-Pay processes. Design and implement ServiceNow solutions across the S2P lifecycle, including sourcing, procurement, supplier onboarding, contract management, and invoicing workflows. Customize and configure the ServiceNow platform using best practices, ensuring scalable and maintainable code. Integrate ServiceNow with third-party ERP and procurement systems (e.g., SAP, Oracle, Coupa). Develop scripts, UI policies, business rules, and custom applications/modules specific to S2P. Provide technical expertise throughout the project lifecyclefrom planning and requirements gathering to go-live and post-deployment support. Support UAT (User Acceptance Testing), troubleshoot issues, and optimize existing solutions. Collaborate closely with functional consultants, architects, and project managers to ensure successful solution delivery. Required Skills & Experience 4+ years of experience with ServiceNow development and configuration, including at least 2 years focused on Procurement or Source-to-Pay solutions. Strong understanding of procurement processes: sourcing, purchasing, supplier onboarding, contract lifecycle management, and vendor risk. Experience integrating ServiceNow with ERP and finance systems (e.g., SAP, Oracle, Workday, Coupa). Proficiency in scripting languages used within ServiceNow (JavaScript, Glide API). Familiarity with ServiceNow modules such as Procurement Service Management (PSM), Vendor Risk Management (VRM), and Contract Management is a strong advantage. ServiceNow Certified System Administrator (CSA) is required; additional certifications (e.g., Certified Implementation Specialist PSM or VRM) are a plus. Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. Experience working in agile or hybrid delivery environments. Nice to Have Knowledge of ITSM, GRC, or HRSD modules within ServiceNow. Experience with ServiceNow App Engine or building custom scoped applications. Exposure to global implementation projects and working with distributed teams. Why AvanteNow Join a fast-growing, high-impact team solely focused on ServiceNow innovation. Work on cutting-edge projects with global clients. Flexible work environment and remote-friendly culture. Opportunities for rapid career growth and continuous learning. Ready to transform Source-to-Pay with ServiceNow Apply now and be part of the future of enterprise digital workflows. Show more Show less
Job Title: Capital Market Functional Tester Exchange Software Job Type: Remote/Freelancing Experience: 6+ Years Job Summary: We are seeking a highly skilled and detail-oriented Functional Tester with deep expertise in Capital Markets, specifically in Exchange Software. The ideal candidate will be responsible for designing, executing, and managing comprehensive User Acceptance Testing (UAT) and feature-wise functional testing for both Cash and Derivatives markets. This role demands strong domain knowledge, analytical thinking, and proficiency in Advanced Excel for scenario creation and test data management. Key Responsibilities: Design and document feature-wise functional test cases covering all aspects of Cash and Derivatives markets. Create detailed UAT scenarios and test scripts aligned with business workflows and regulatory requirements. Execute functional and UAT testing , log defects, and track them to closure. Validate trade lifecycle events including order placement, matching, clearing, settlement, and reporting. Perform regression testing and ensure system stability across releases. Use Advanced Excel for test data preparation, analysis, and reporting. Participate in test planning, effort estimation, and status reporting. Ensure compliance with testing standards and best practices in capital markets. Provide functional insights and support during production rollouts and post-deployment validations. Required Skills & Qualifications: Mandatory: Deep understanding of Capital Markets, including Cash and Derivatives trading . Proven experience in functional testing of Exchange or Trading platforms . Strong knowledge of trade lifecycle, market microstructure, and exchange operations . Proficiency in Advanced Excel (formulas, pivot tables, macros, data analysis). Experience in writing and executing UAT test cases and managing test cycles . Preferred: Familiarity with FIX protocol, market data feeds, and post-trade systems. Exposure to regulatory frameworks and compliance testing. Knowledge of Multilateral trading. Show more Show less
Job Title: ServiceNow ITAM Developer (Hybrid) (Pune / Delhi) Work Experience: 6-11 years Location: Pune or Delhi NCR, India Key Responsibilities : - Design, develop, and deploy ServiceNow ITAM solutions - Implement and configure IT Asset Management (ITAM) processes and best practices - Integrate ServiceNow with third-party systems - Develop and maintain customizations and configurations for SAM/HAM modules - Collaborate with stakeholders to gather requirements and define business processes Technical Requirements: - 7+ years of overall ServiceNow experience - Hands-on experience with ServiceNow platform development and deployment - Strong knowledge of ITAM processes and best practices - Experience with advanced SAM or HAM configurations and customizations - Familiarity with integrating ServiceNow with third-party systems - ServiceNow certifications such as Certified Implementation Specialist (CIS) and Certified Application Developer (CAD) are a plus
As a ServiceNow ITAM Developer, your role involves designing, developing, and deploying ServiceNow ITAM solutions. You will be responsible for implementing and configuring IT Asset Management (ITAM) processes and best practices. Additionally, integrating ServiceNow with third-party systems and developing customizations and configurations for SAM/HAM modules are key aspects of your job. Collaboration with stakeholders to gather requirements and define business processes is also a crucial part of your responsibilities. Your technical qualifications should include a minimum of 7 years of overall ServiceNow experience. Hands-on experience in ServiceNow platform development and deployment is essential. You should possess a strong knowledge of ITAM processes and best practices, along with experience in advanced SAM or HAM configurations and customizations. Familiarity with integrating ServiceNow with third-party systems is also required. Having ServiceNow certifications such as Certified Implementation Specialist (CIS) and Certified Application Developer (CAD) would be considered a plus. In summary, your role as a ServiceNow ITAM Developer will involve designing, developing, and deploying ITAM solutions, implementing ITAM processes, integrating with third-party systems, and collaborating with stakeholders to define business processes. Your technical qualifications should include hands-on experience in ServiceNow platform development, knowledge of ITAM processes, and familiarity with integrating third-party systems. Additionally, ServiceNow certifications would be beneficial.,
Job Title: ServiceNow ITAM Developer (Hybrid) (Pune / Delhi) Work Experience: 6-11 years Location: Pune or Delhi NCR, India Key Responsibilities : - Design, develop, and deploy ServiceNow ITAM solutions - Implement and configure IT Asset Management (ITAM) processes and best practices - Integrate ServiceNow with third-party systems - Develop and maintain customizations and configurations for SAM/HAM modules - Collaborate with stakeholders to gather requirements and define business processes Technical Requirements: - 7+ years of overall ServiceNow experience - Hands-on experience with ServiceNow platform development and deployment - Strong knowledge of ITAM processes and best practices - Experience with advanced SAM or HAM configurations and customizations - Familiarity with integrating ServiceNow with third-party systems - ServiceNow certifications such as Certified Implementation Specialist (CIS) and Certified Application Developer (CAD) are a plus
Job Title - ITSM Business Platform Consultant Job Type - On - Site Job Location - Saudi Arabia Job Description - We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM strategies with business goals and ensure effective implementation of ITIL-based frameworks and tools (such as ServiceNow, BMC Remedy, Cherwell, etc.). Key Responsibilities: Analyze current ITSM processes and identify areas for improvement. Design and document optimized ITSM processes aligned with ITIL standards. Lead ITSM process workshops with stakeholders and technical teams. Translate business requirements into ITSM tool configuration or implementation requirements. Collaborate with IT teams and vendors for implementation and testing. Develop training materials and conduct user training sessions. Monitor, report, and continuously improve ITSM process performance using KPIs and metrics. Serve as a subject matter expert (SME) for ITIL best practices. Required Skills & Qualifications: Bachelor's degree in IT, Computer Science, Business Administration, or a related field. 5+ years of experience in IT Service Management, including consulting or business process analysis. Strong knowledge of ITIL v4 (or v3) framework and certifications (ITIL Foundation minimum, Intermediate or Expert preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, etc. Strong analytical, facilitation, and communication skills. Ability to manage multiple projects and priorities in a fast-paced environment. Familiarity with Agile/DevOps environments is a plus. Preferred Qualifications: ITIL Expert / Managing Professional certification. ServiceNow System Administrator or Implementation Specialist certifications. Experience with CMDB, Change Management, Incident & Problem Management processes. Experience in organizational change management and stakeholder communication.
As a Salesforce CPQ Developer / Technical Consultant, you will play a crucial role in designing and implementing customized solutions within the Salesforce platform. Your expertise in Salesforce architecture, data modeling, and integrations will be instrumental in building scalable Quote-to-Bill solutions using REST APIs. Here is a breakdown of your responsibilities and the qualifications required for this role: Key Responsibilities: - Design, develop, and implement customized solutions within the Salesforce platform, focusing on Salesforce CPQ. - Demonstrate a strong understanding of Salesforce architecture, data model, and integration patterns. - Develop and maintain Apex Classes, Triggers, Lightning Web Components (LWC), and Aura Components. - Configure Products, Price Rules, Product Rules, and Approval Rules within Salesforce CPQ. - Implement Logik.io for advanced product configuration and guided selling. - Build and manage REST API integrations to support Quote-to-Bill process flows. - Collaborate with business stakeholders, architects, and cross-functional teams to ensure scalable and high-performance solutions. - Ensure compliance with Salesforce best practices and maintain high code quality standards. Required Skills and Qualifications: - 5+ years of experience in Salesforce platform development and architecture. - 3+ years of hands-on experience with Salesforce CPQ (Configure, Price, Quote). - Proficient in Apex, SOQL, LWC/Aura, and Salesforce configuration. - Strong knowledge of CPQ data model, Product Configuration, Pricing Rules, and Discount Schedules. - Experience with Logik.io and CPQ advanced configuration tools. - Expertise in REST/SOAP API integrations and Quote-to-Bill automation. - Salesforce certifications preferred (e.g., Salesforce Certified CPQ Specialist, Platform Developer II, Application Architect). - Excellent problem-solving skills and ability to translate business requirements into technical solutions. Good to Have: - Experience integrating Salesforce CPQ with ERP or billing systems (e.g., NetSuite, Zuora). - Familiarity with DevOps tools such as Git, Copado, or Gearset. - Knowledge of Salesforce Revenue Cloud.,
Job Title: ServiceNow Strategic Portfolio Management (SPM) Specialist Job Type: Remote (US Shift : 2 PM to 11 PM) Experience: 7+ years Job Summary: We're seeking an experienced ServiceNow SPM expert to configure and customize ServiceNow applications for Strategic Portfolio Management. The ideal candidate will have hands-on experience in implementing and managing SPM modules, including Project & Portfolio Management, Demand Management, and Resource Planning. Key Responsibilities: Configure and customize ServiceNow SPM applications to meet business requirements Implement and manage Project & Portfolio Management, Demand Management, and Resource Planning modules Develop and maintain SPM workflows, dashboards, and reports Collaborate with stakeholders to define business requirements and prioritize projects Provide training and support to end-users on SPM best practices Analyze and optimize SPM processes to improve efficiency and effectiveness Required Skills & Experience: 7+ years of experience in ServiceNow implementation and configuration Hands-on experience with ServiceNow SPM module Strong knowledge of Project & Portfolio Management, Demand Management, and Resource Planning Experience with ServiceNow workflow development and customization Strong analytical and problem-solving skills Excellent communication and stakeholder management skills Preferred Qualifications: ServiceNow certifications (e.g., Certified Application Specialist or Certified Implementation Specialist) Experience with Agile methodologies and IT service management best practices Knowledge of ITIL framework
As a highly skilled Senior ServiceNow FSO Consultant, your role will involve leading the design, implementation, and optimization of Financial Services Operations solutions on the ServiceNow platform. Your expertise in financial services domain and hands-on experience with ServiceNow's FSO suite will be crucial in successfully executing the following key responsibilities: - Lead end-to-end implementation of ServiceNow FSO modules, from requirements gathering to deployment. - Collaborate with business stakeholders to translate financial services processes into scalable ServiceNow workflows. - Design and implement solutions for financial product servicing, customer onboarding, disputes management, regulatory compliance, and more. - Integrate FSO with other ServiceNow modules like CSM, ITSM, and Risk & Compliance. - Customize UI policies, business rules, scripts, and workflows to meet business requirements. - Provide technical leadership, mentorship, and conduct client workshops and training sessions. - Ensure adherence to ServiceNow best practices and governance standards. In order to be successful in this role, you will need to meet the following qualifications: - 5+ years of ServiceNow platform experience, with at least 2 years in Financial Services Operations (FSO) or Customer Service Management (CSM). - Strong understanding of financial services domain such as banking, insurance, wealth management, or fintech. - Proficiency in ServiceNow scripting (JavaScript), Flow Designer, and IntegrationHub. - Experience with ServiceNow FSO data models, case types, and financial product configurations. - Excellent communication, stakeholder management, and client-facing skills. - ServiceNow Certified Implementation Specialist in CSM or FSO (preferred). - Bachelors or Masters degree in Computer Science, Information Systems, or related field. Additionally, any experience with ServiceNow App Engine Studio, custom app development, regulatory frameworks (e.g., GDPR, SOX, PCI-DSS) in financial services, Agile/Scrum methodologies, and DevOps practices will be beneficial in excelling in this role.,
As a Senior ServiceNow FSO Consultant, your role will involve leading the design, implementation, and optimization of Financial Services Operations solutions on the ServiceNow platform. You should have in-depth domain expertise in financial services and hands-on experience with ServiceNow's FSO suite. Your responsibilities will include: - Leading end-to-end implementation of ServiceNow FSO modules, from requirements gathering to configuration and deployment. - Collaborating with business stakeholders to translate financial services processes into scalable ServiceNow workflows. - Designing and implementing solutions for financial product servicing, customer onboarding, disputes management, regulatory compliance, and more. - Integrating FSO with other ServiceNow modules such as CSM, ITSM, and Risk & Compliance. - Customizing UI policies, business rules, scripts, and workflows. - Providing technical leadership and mentorship to junior consultants and developers. - Conducting client workshops, demos, and training sessions. - Ensuring adherence to ServiceNow best practices and governance standards. Qualifications required for this role include: - 5+ years of experience with the ServiceNow platform, with at least 2 years in Financial Services Operations (FSO) or Customer Service Management (CSM). - Strong understanding of the financial services domain, such as banking, insurance, wealth management, or fintech. - Proficiency in ServiceNow scripting (JavaScript), Flow Designer, and IntegrationHub. - Experience with ServiceNow FSO data models, case types, and financial product configurations. - Excellent communication, stakeholder management, and client-facing skills. - Ideally, you should hold a ServiceNow Certified Implementation Specialist certification in CSM or FSO. - A degree in Computer Science, Information Systems, or a related field is preferred. Additional Details: - Experience with ServiceNow App Engine Studio and custom app development is beneficial. - Familiarity with regulatory frameworks (e.g., GDPR, SOX, PCI-DSS) in financial services is a plus. - Knowledge of Agile/Scrum methodologies and DevOps practices would be advantageous.,