Job Title : Technical Lead – ServiceNow HRSD Job Type: Remote Experience Level: 6+ Years Job Summary: We are seeking an experienced ServiceNow HRSD Technical Lead with deep technical expertise in architecting, implementing, and optimizing the Human Resources Service Delivery (HRSD) module within ServiceNow. The ideal candidate will be responsible for leading technical design, solutioning, integrations, and delivery of complex HR workflows while working closely with cross-functional stakeholders, developers, and business users. Key Responsibilities: Technical Solutioning & Architecture Lead the design and development of scalable ServiceNow HRSD solutions, including Employee Center, Lifecycle Events, Case and Knowledge Management. Architect and implement modular and configurable HR services, guided by global process best practices and compliance needs. Customize HR Services, HR Case Management, HR Profiles, Lifecycle Events (onboarding, offboarding, transfers), and Document Management. Platform Development & Configuration Design and develop custom UI pages, Service Catalog items, client scripts, business rules, Script Includes, and Scoped Apps within the HRSD context. Configure Employee Center / Employee Center Pro, HR Agent Workspace, and mobile experiences. Ensure proper access controls and data privacy using HR-specific ACLs, Contextual Security, and Role-based Access. Integrations & Automation Build and manage integrations with external HRIS systems (Workday, SAP SuccessFactors, Oracle HCM), payroll platforms, ID provisioning tools, and document signing platforms using REST/SOAP APIs, Integration Hub, and MID Servers. Design intelligent automation flows for case routing, notifications, and approvals using Flow Designer and Virtual Agent. Analytics & Reporting Develop customized dashboards and reports using Performance Analytics for HR KPIs (case volumes, SLAs, onboarding efficiency, etc.). Enable proactive service delivery through usage tracking and employee feedback analysis. Leadership & Delivery Oversight Lead technical teams through Agile delivery cycles; manage sprint planning, backlog grooming, and peer reviews. Conduct technical workshops and design sessions with stakeholders. Ensure technical documentation, release management, and post-deployment support processes are well established. Review development work for code quality, adherence to platform governance, and HR-specific security protocols. Required Skills & Qualifications: 6+ years of hands-on ServiceNow platform experience, with 2–3+ years specifically in HRSD implementations. In-depth knowledge of HRSD architecture, HR Service Configuration, Lifecycle Events, Document Management, and Case Management workflows. Proficient in JavaScript, Glide APIs, Flow Designer, UI Policy/Actions, and Client-side scripting. Hands-on experience with Employee Center Pro, HR Agent Workspace, Mobile App configurations, and Document Templates. Deep understanding of data privacy, field-level encryption, and HR data separation in ServiceNow. Experience integrating with Workday, SAP SuccessFactors, Active Directory, Okta, or DocuSign. Working knowledge of HR compliance requirements (e.g., GDPR, HIPAA, SOC). Preferred Certifications: ServiceNow Certified System Administrator (CSA) – Mandatory ServiceNow Certified Implementation Specialist – HRSD – Highly Preferred ServiceNow Application Developer – Preferred ITIL v4 Foundation Certification – Advantageous
Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on the ServiceNow platform. The ideal candidate combines strong technical development skills with leadership experience, client communication, and a track record of delivering complex ServiceNow implementations. Key Responsibilities: Technical Leadership: Lead end-to-end technical design and implementation of ServiceNow CSM solutions. Guide a team of ServiceNow developers and administrators through the SDLC. Review code, ensure adherence to best practices, and maintain platform integrity. Serve as the technical point of contact for clients and internal stakeholders. Architecture & Development: Architect robust and scalable ServiceNow CSM solutions using standard and custom components. Develop and customize key CSM features: Cases, Accounts, Contacts, Entitlements, SLAs, Knowledge, Communities, and Virtual Agent. Create custom applications and integrations using REST/SOAP APIs, IntegrationHub, and MID Servers. Implement AWA (Advanced Work Assignment), Virtual Agent, and Predictive Intelligence where applicable. Stakeholder Management: Collaborate with business analysts and solution architects to translate business requirements into technical designs. Present solution architecture and roadmaps to business and IT leaders. Drive workshops, technical discussions, and sprint planning with cross-functional teams. Governance & Delivery: Ensure adherence to ServiceNow platform standards, security policies, and performance benchmarks. Manage technical risk, issue resolution, and post-implementation support. Conduct platform upgrades and migrations while minimizing impact to business. Required Skills & Qualifications: 8+ years of experience on the ServiceNow platform, with 3+ years in CSM-specific implementations. Deep knowledge of ServiceNow architecture, including custom apps, scoped apps, ACLs, UI policies, and scripting (JavaScript, Glide API). Proven experience with ServiceNow Studio, Flow Designer, Business Rules, Script Includes, and custom integrations. Proficient in implementing: Case Lifecycle Management SLAs and Entitlements Omnichannel support (chat, email, portal) Knowledge Base and Communities Dashboards and Performance Analytics Experience integrating with CRM, ERP, and external ticketing systems via APIs. Strong background in Agile/Scrum methodologies and DevOps tools (JIRA, Git, etc.). Preferred Certifications: ServiceNow CSA Certified System Administrator (Mandatory) ServiceNow CIS Customer Service Management (Highly Preferred) ServiceNow Application Developer (Preferred) ITIL v4 Foundation (Preferred) Soft Skills: Excellent leadership, mentoring, and team collaboration skills. Strong communication and client-facing abilities. Ability to drive decisions and resolve conflicts in high-pressure environments. Ownership mindset and proactive approach to problem-solving. Show more Show less
Job Title - Technical Lead – ServiceNow ITSM Job Type - Remote Experience - 9+ Years Job Summary: We are seeking a highly experienced and technically strong ServiceNow Technical Lead – ITSM to lead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform. The ideal candidate should possess deep hands-on expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices, along with a proven ability to lead teams and deliver enterprise-grade solutions. Key Responsibilities: Solution Architecture & Platform Design Lead the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes. Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management. Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents. Custom Development & Scripting Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions. Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows. Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics. Integrations Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server. Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope. Team Leadership & Governance Lead and mentor a team of developers and admins in an Agile environment. Define technical standards, perform code reviews, and enforce platform governance and data model integrity. Support sprint planning, story grooming, and UAT coordination. Platform Management & Optimization Manage and support platform upgrades, cloning, patching, and performance tuning activities. Monitor and resolve platform-related performance and security issues. Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence (if in use). Required Skills & Qualifications: 9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer. Deep knowledge of ITSM processes (ITIL v4 aligned) and hands-on implementation of Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog. Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development. Experience working with ServiceNow Studio, Update Sets, Application Repository, and ATF (Automated Test Framework). Solid understanding of data models, ACLs, and role-based access control. Experience with ServiceNow CMDB, Discovery, and/or Service Mapping is a strong plus. Exposure to DevOps integrations (e.g., Git, Jenkins, Azure DevOps) and CI/CD pipelines is a plus. Preferred Certifications: ServiceNow Certified System Administrator (CSA) – Mandatory ServiceNow Certified Implementation Specialist – ITSM – Highly Preferred ServiceNow Application Developer – Preferred ITIL v4 Foundation Certification – Advantageous
Job Title - ServiceNow Source-to-Pay (S2P) Technical Consultant Job Type - Remote Experience - 4+ Year&aposs Job Description - About AvanteNow AvanteNow is a pure-play ServiceNow startup with a global presence across Europe and the GCC. With 100% focus on the ServiceNow platform, we enable our clients to unlock business value through innovative, scalable solutions. As we grow, we are looking for a ServiceNow S2P Technical Consultant to join our high-performing team and help drive digital transformation in the Source-to-Pay domain. Role Overview As a ServiceNow S2P Technical Consultant , you will be responsible for the end-to-end design, configuration, and implementation of Source-to-Pay workflows on the ServiceNow platform. This is a hands-on role requiring deep platform expertise and a strong understanding of procurement, sourcing, vendor management, and related business processes. Key Responsibilities Collaborate with clients and internal teams to gather business requirements related to Source-to-Pay processes. Design and implement ServiceNow solutions across the S2P lifecycle, including sourcing, procurement, supplier onboarding, contract management, and invoicing workflows. Customize and configure the ServiceNow platform using best practices, ensuring scalable and maintainable code. Integrate ServiceNow with third-party ERP and procurement systems (e.g., SAP, Oracle, Coupa). Develop scripts, UI policies, business rules, and custom applications/modules specific to S2P. Provide technical expertise throughout the project lifecyclefrom planning and requirements gathering to go-live and post-deployment support. Support UAT (User Acceptance Testing), troubleshoot issues, and optimize existing solutions. Collaborate closely with functional consultants, architects, and project managers to ensure successful solution delivery. Required Skills & Experience 4+ years of experience with ServiceNow development and configuration, including at least 2 years focused on Procurement or Source-to-Pay solutions. Strong understanding of procurement processes: sourcing, purchasing, supplier onboarding, contract lifecycle management, and vendor risk. Experience integrating ServiceNow with ERP and finance systems (e.g., SAP, Oracle, Workday, Coupa). Proficiency in scripting languages used within ServiceNow (JavaScript, Glide API). Familiarity with ServiceNow modules such as Procurement Service Management (PSM), Vendor Risk Management (VRM), and Contract Management is a strong advantage. ServiceNow Certified System Administrator (CSA) is required; additional certifications (e.g., Certified Implementation Specialist PSM or VRM) are a plus. Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. Experience working in agile or hybrid delivery environments. Nice to Have Knowledge of ITSM, GRC, or HRSD modules within ServiceNow. Experience with ServiceNow App Engine or building custom scoped applications. Exposure to global implementation projects and working with distributed teams. Why AvanteNow Join a fast-growing, high-impact team solely focused on ServiceNow innovation. Work on cutting-edge projects with global clients. Flexible work environment and remote-friendly culture. Opportunities for rapid career growth and continuous learning. Ready to transform Source-to-Pay with ServiceNow Apply now and be part of the future of enterprise digital workflows. Show more Show less
Job Title: Capital Market Functional Tester Exchange Software Job Type: Remote/Freelancing Experience: 6+ Years Job Summary: We are seeking a highly skilled and detail-oriented Functional Tester with deep expertise in Capital Markets, specifically in Exchange Software. The ideal candidate will be responsible for designing, executing, and managing comprehensive User Acceptance Testing (UAT) and feature-wise functional testing for both Cash and Derivatives markets. This role demands strong domain knowledge, analytical thinking, and proficiency in Advanced Excel for scenario creation and test data management. Key Responsibilities: Design and document feature-wise functional test cases covering all aspects of Cash and Derivatives markets. Create detailed UAT scenarios and test scripts aligned with business workflows and regulatory requirements. Execute functional and UAT testing , log defects, and track them to closure. Validate trade lifecycle events including order placement, matching, clearing, settlement, and reporting. Perform regression testing and ensure system stability across releases. Use Advanced Excel for test data preparation, analysis, and reporting. Participate in test planning, effort estimation, and status reporting. Ensure compliance with testing standards and best practices in capital markets. Provide functional insights and support during production rollouts and post-deployment validations. Required Skills & Qualifications: Mandatory: Deep understanding of Capital Markets, including Cash and Derivatives trading . Proven experience in functional testing of Exchange or Trading platforms . Strong knowledge of trade lifecycle, market microstructure, and exchange operations . Proficiency in Advanced Excel (formulas, pivot tables, macros, data analysis). Experience in writing and executing UAT test cases and managing test cycles . Preferred: Familiarity with FIX protocol, market data feeds, and post-trade systems. Exposure to regulatory frameworks and compliance testing. Knowledge of Multilateral trading. Show more Show less