Job Title : Technical Lead – ServiceNow HRSD Job Type: Remote Experience Level: 6+ Years Job Summary: We are seeking an experienced ServiceNow HRSD Technical Lead with deep technical expertise in architecting, implementing, and optimizing the Human Resources Service Delivery (HRSD) module within ServiceNow. The ideal candidate will be responsible for leading technical design, solutioning, integrations, and delivery of complex HR workflows while working closely with cross-functional stakeholders, developers, and business users. Key Responsibilities: Technical Solutioning & Architecture Lead the design and development of scalable ServiceNow HRSD solutions, including Employee Center, Lifecycle Events, Case and Knowledge Management. Architect and implement modular and configurable HR services, guided by global process best practices and compliance needs. Customize HR Services, HR Case Management, HR Profiles, Lifecycle Events (onboarding, offboarding, transfers), and Document Management. Platform Development & Configuration Design and develop custom UI pages, Service Catalog items, client scripts, business rules, Script Includes, and Scoped Apps within the HRSD context. Configure Employee Center / Employee Center Pro, HR Agent Workspace, and mobile experiences. Ensure proper access controls and data privacy using HR-specific ACLs, Contextual Security, and Role-based Access. Integrations & Automation Build and manage integrations with external HRIS systems (Workday, SAP SuccessFactors, Oracle HCM), payroll platforms, ID provisioning tools, and document signing platforms using REST/SOAP APIs, Integration Hub, and MID Servers. Design intelligent automation flows for case routing, notifications, and approvals using Flow Designer and Virtual Agent. Analytics & Reporting Develop customized dashboards and reports using Performance Analytics for HR KPIs (case volumes, SLAs, onboarding efficiency, etc.). Enable proactive service delivery through usage tracking and employee feedback analysis. Leadership & Delivery Oversight Lead technical teams through Agile delivery cycles; manage sprint planning, backlog grooming, and peer reviews. Conduct technical workshops and design sessions with stakeholders. Ensure technical documentation, release management, and post-deployment support processes are well established. Review development work for code quality, adherence to platform governance, and HR-specific security protocols. Required Skills & Qualifications: 6+ years of hands-on ServiceNow platform experience, with 2–3+ years specifically in HRSD implementations. In-depth knowledge of HRSD architecture, HR Service Configuration, Lifecycle Events, Document Management, and Case Management workflows. Proficient in JavaScript, Glide APIs, Flow Designer, UI Policy/Actions, and Client-side scripting. Hands-on experience with Employee Center Pro, HR Agent Workspace, Mobile App configurations, and Document Templates. Deep understanding of data privacy, field-level encryption, and HR data separation in ServiceNow. Experience integrating with Workday, SAP SuccessFactors, Active Directory, Okta, or DocuSign. Working knowledge of HR compliance requirements (e.g., GDPR, HIPAA, SOC). Preferred Certifications: ServiceNow Certified System Administrator (CSA) – Mandatory ServiceNow Certified Implementation Specialist – HRSD – Highly Preferred ServiceNow Application Developer – Preferred ITIL v4 Foundation Certification – Advantageous

Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on the ServiceNow platform. The ideal candidate combines strong technical development skills with leadership experience, client communication, and a track record of delivering complex ServiceNow implementations. Key Responsibilities: Technical Leadership: Lead end-to-end technical design and implementation of ServiceNow CSM solutions. Guide a team of ServiceNow developers and administrators through the SDLC. Review code, ensure adherence to best practices, and maintain platform integrity. Serve as the technical point of contact for clients and internal stakeholders. Architecture & Development: Architect robust and scalable ServiceNow CSM solutions using standard and custom components. Develop and customize key CSM features: Cases, Accounts, Contacts, Entitlements, SLAs, Knowledge, Communities, and Virtual Agent. Create custom applications and integrations using REST/SOAP APIs, IntegrationHub, and MID Servers. Implement AWA (Advanced Work Assignment), Virtual Agent, and Predictive Intelligence where applicable. Stakeholder Management: Collaborate with business analysts and solution architects to translate business requirements into technical designs. Present solution architecture and roadmaps to business and IT leaders. Drive workshops, technical discussions, and sprint planning with cross-functional teams. Governance & Delivery: Ensure adherence to ServiceNow platform standards, security policies, and performance benchmarks. Manage technical risk, issue resolution, and post-implementation support. Conduct platform upgrades and migrations while minimizing impact to business. Required Skills & Qualifications: 8+ years of experience on the ServiceNow platform, with 3+ years in CSM-specific implementations. Deep knowledge of ServiceNow architecture, including custom apps, scoped apps, ACLs, UI policies, and scripting (JavaScript, Glide API). Proven experience with ServiceNow Studio, Flow Designer, Business Rules, Script Includes, and custom integrations. Proficient in implementing: Case Lifecycle Management SLAs and Entitlements Omnichannel support (chat, email, portal) Knowledge Base and Communities Dashboards and Performance Analytics Experience integrating with CRM, ERP, and external ticketing systems via APIs. Strong background in Agile/Scrum methodologies and DevOps tools (JIRA, Git, etc.). Preferred Certifications: ServiceNow CSA Certified System Administrator (Mandatory) ServiceNow CIS Customer Service Management (Highly Preferred) ServiceNow Application Developer (Preferred) ITIL v4 Foundation (Preferred) Soft Skills: Excellent leadership, mentoring, and team collaboration skills. Strong communication and client-facing abilities. Ability to drive decisions and resolve conflicts in high-pressure environments. Ownership mindset and proactive approach to problem-solving. Show more Show less